AWCC Courier Tracking: Complete Guide to Track Your Shipments in India (2025)

In today’s fast-paced world, knowing exactly where your package is provides invaluable peace of mind. Whether you’re shipping critical business documents, e-commerce products, or personal items across borders, real-time tracking keeps you informed and in control. AW Courier & Cargo Private Limited (AWCC) has positioned itself as a comprehensive logistics solution provider, serving customers across India and internationally with transparent tracking systems.

Table of Contents

This complete guide covers everything you need to know about AWCC Courier tracking—from basic tracking procedures to advanced features, troubleshooting common issues, and maximizing the value of their comprehensive logistics services.

About AW Courier & Cargo Private Limited (AWCC)

AW Courier & Cargo Private Limited aims to offer customers a one-stop shop for all shipping solutions, with services including courier, airfreight, ocean freight, warehousing and fulfillment, shop and ship, and third-country shipping. The company has built a reputation for reliability and comprehensive service offerings that cater to both individual and business shipping needs.

Also Track: B2C Courier Tracking

Strategic Global Network

With their network of offices in Mumbai, Delhi, Hyderabad, Dubai, and London, AWCC offers customers seamless movement and transhipment of goods between these key locations and worldwide destinations. This strategic positioning enables the company to provide efficient logistics solutions across multiple continents.

Key Office Locations:

India: Mumbai (headquarters), New Delhi, Hyderabad
Middle East: Dubai, UAE
Europe: London, United Kingdom

This global footprint allows AWCC to handle complex international shipping requirements while maintaining local expertise in each region.

Comprehensive Service Portfolio

AWCC’s diverse service offerings distinguish them as a full-service logistics provider:

Express Courier Services: When urgent delivery is essential, AWCC express courier service ensures that even the tightest deadline is met, with their service allowing any sized shipment to be couriered anywhere in the world. The priority courier service goes beyond small packages and documents, accommodating shipments of all sizes with a commitment to exceeding customer expectations through superior service and competitive pricing.

Air Freight Solutions: AWCC provides regular direct airline and consolidation services available in India, UAE, and UK to all countries worldwide, with direct airline services utilized for urgent consignments where departures are on a next flight available basis, while their consolidated service takes advantage of direct flights to most destinations with set day departures giving improved transit times at competitive rate levels.

Ocean Freight Services: AWCC provides a comprehensive range of ocean freight services for all types of cargo, whether requirements are for consolidated Less than Container Load (LCL), Full Container Load (FCL), or special project cargo such as roll-on-roll-off or oversize or overweight items, with door-to-door ocean freight services available to select destinations.

Value-Added Services:

Warehousing and fulfillment solutions
Shop and ship services for international purchases
Third-country shipping arrangements
Customs documentation and clearance assistance
Supply chain management support

Online Shipping Portal

AWCC’s online shipping portal enables customers to calculate cost and transit time for various destinations and generate shipping labels with ease, streamlining the booking and shipping process for both individuals and businesses.

How to Track Your AWCC Courier Shipment

Tracking your AWCC shipment is straightforward when you follow these detailed steps. The process ensures you stay informed about your package’s journey from pickup to final delivery.

Step 1: Locate Your Tracking Number

Your tracking number is the unique identifier that provides access to all shipment information. This alphanumeric code may be referred to by several names:

Common Terminology:

Tracking Number
AWB (Air Waybill) Number
Consignment Number
Reference Number
Bill Number
Docket ID

Where to Find Your Tracking Number:

On the receipt issued when you book your shipment
In the confirmation email sent after booking
In SMS notifications to your registered mobile number
On the shipping label if you’re the sender
From the e-commerce platform for online purchases
From the sender if you’re the recipient

Pro Tip: Save your tracking number in multiple places—take a photo, save it in your notes app, and keep the physical receipt for backup.

Step 2: Access the Tracking Platform

You have several options for tracking your AWCC shipment:

Official AWCC Website: Visit www.awcc.in and navigate to the tracking section. The official website provides the most reliable and up-to-date tracking information directly from AWCC’s systems.

Third-Party Tracking Tools: Use courier tracking aggregator platforms that support multiple courier services. These platforms are particularly useful if you’re expecting packages from different carriers and want to track everything in one place.

Mobile-Optimized Tracking: Both the official website and most third-party tools are mobile-responsive, allowing you to track shipments conveniently from your smartphone or tablet.

Step 3: Enter Your Tracking Information

Once you’re on the tracking page:

Locate the input field clearly marked for tracking numbers
Enter your complete tracking number carefully, ensuring accuracy
Verify the number for any typos, extra spaces, or missing characters
Click the tracking button (usually labeled “Track,” “Submit,” or “Search”)
Wait for results which typically load within 2-3 seconds

Bulk Tracking Option: AWCC supports entering multiple tracking numbers separated by a comma for tracking several shipments simultaneously—a valuable feature for businesses or individuals expecting multiple packages.

Step 4: Interpret Your Tracking Results

After submitting your tracking number, you’ll receive comprehensive shipment details:

Standard Information Displayed:

Current location and status of your package
Complete transit history with timestamps
Expected delivery date and estimated time
Origin and destination details
Service type (express, standard, air freight, ocean freight)
Any delays or exceptions affecting delivery
Special handling notes if applicable

Understanding AWCC Tracking Statuses

Your shipment moves through various stages from booking to delivery. Understanding these statuses helps you anticipate what happens next and when to take action:

Status	Meaning	What It Indicates	Recommended Action
Shipment Booked	Your package has been registered in AWCC’s system	Booking confirmed; awaiting pickup	None; wait for collection
Picked Up	AWCC has collected your package	Package in AWCC’s custody	None; transit begins
In Transit	Package moving between facilities	Normal progression toward destination	Monitor progress
Arrived at Hub	Reached sorting/distribution center	Being processed for next leg	None; automatic processing
Customs Clearance	International shipment being cleared	Documentation and duties being processed	Ensure all paperwork is complete
Out for Delivery	Package on delivery vehicle	Delivery scheduled for today	Be available to receive
Delivered	Successfully handed to recipient	Shipment complete	Verify package condition
Delivery Attempted	Delivery tried but unsuccessful	Address issue or recipient unavailable	Contact AWCC to reschedule
Held at Facility	Package waiting at AWCC location	Requires recipient action	Arrange pickup or resolve issue
Exception	Unexpected issue occurred	Delay or problem affecting delivery	Contact customer service
Return to Sender	Being sent back to origin	Delivery failed; returning to sender	Sender must take action

AWCC Coverage Areas and Contact Information

Understanding AWCC’s operational network helps you assess service availability and know how to reach support when needed.

India Operations

AWCC maintains strategic offices across major Indian cities, providing comprehensive domestic coverage:

Office Location	Address	Phone	Email
Mumbai (HQ)	Unit #11, Shreepal Complex, Suren Road, Chakala, Andheri (East), Mumbai – 400093	022-4276 4276	bom@awcc.in / ak@awcc.in
New Delhi	Ground Floor, RZA-83, Road No. 4, Street No. 6, Mahipalpur, New Delhi – 110037	011-4707 1840	del@awcc.in
Hyderabad	102, SRT Lane, Prakash Nagar, Begumpet, Hyderabad, Telangana – 500016	+91 98204 77256	hyd@awcc.in

International Operations

Dubai Office: Serving Middle East shipping needs with connections to global destinations

London Office: European hub for UK and continental Europe shipping requirements

Service Coverage

AWCC covers approximately 250+ countries worldwide, making it a truly global logistics provider capable of handling complex international shipping requirements.

Operating Hours: Standard business hours typically run Monday through Saturday, with specific timings varying by location. Contact your local office for precise hours.

Advanced Tracking Features and Capabilities

Modern courier tracking extends beyond basic status updates. AWCC offers several advanced features to enhance your tracking experience:

Multiple Shipment Tracking

For businesses or individuals managing several packages, AWCC’s bulk tracking capability allows simultaneous monitoring of multiple shipments. Simply enter tracking numbers separated by commas to view all statuses at once.

Benefits of Bulk Tracking:

Save time by checking multiple packages together
Compare delivery progress across shipments
Identify patterns in delivery performance
Simplify record-keeping for business shipments
Generate comprehensive reports for accounting purposes

Real-Time Status Updates

AWCC’s tracking system provides timely updates as your package moves through the logistics network:

Update Frequency: Updates typically occur every 2-4 hours during active transit, with more frequent updates during critical stages like customs clearance and final delivery.

Automatic Synchronization: The system automatically syncs information across all platforms, ensuring consistency whether you track via the official website, mobile site, or third-party tools.

Delivery Documentation

Upon successful delivery, AWCC provides comprehensive proof of delivery:

Available Documentation:

Digital signature of the person who received the package
Date and time stamp of delivery
Name of the recipient
Photo documentation (for certain service levels)
Delivery location confirmation
Special delivery instructions followed

Transit History Timeline

View complete package journey details:

Pickup timestamp from origin
Each facility scan with location and time
Mode of transport at each stage
Border crossings for international shipments
Customs clearance milestones
Final delivery confirmation

Troubleshooting Common AWCC Tracking Issues

Even with reliable systems, tracking issues can occur. Here’s how to resolve the most common problems:

Issue 1: Tracking Number Not Found or Invalid

Possible Causes:

Information not yet uploaded to the tracking system
Incorrect tracking number entered
Package hasn’t been scanned at the first facility
System lag or synchronization delay
Transposed digits or typos in the number

Step-by-Step Solutions:

Verify Your Tracking Number:
- Double-check against your receipt or confirmation email
- Ensure no extra spaces before or after the number
- Confirm you’re using the correct format
- Try entering without dashes or special characters
Allow Processing Time:
- Wait 4-6 hours after booking before tracking
- For pickups scheduled after business hours, check the next day
- International shipments may take 12-24 hours for initial scan
Contact AWCC Support: If no results after 24 hours, contact customer service with:
- Your booking receipt or confirmation number
- Sender and recipient names
- Booking date and time
- Origin and destination locations

Issue 2: Tracking Status Not Updating

Possible Causes:

Package missed a scan at intermediate facility
Remote location with infrequent scanning
Weekend or holiday delays
Consolidated shipment awaiting full load
Technical glitch in tracking system

Solutions:

Check Last Update:
- If last scan was at a major hub, package is likely in transit
- Domestic shipments: allow 48 hours between updates
- International shipments: allow 72 hours, especially during customs
Review Expected Timeline:
- Consider the service level selected (express vs. standard)
- Factor in weekends and public holidays
- Account for customs clearance time for international shipments
Request Manual Tracking:
- Call customer service for human-assisted tracking lookup
- Provide tracking number and booking details
- Ask for estimated next update timeframe
Contact Local Office: Reach out to the nearest AWCC office based on last known location for specific status information.

Issue 3: Package Stuck in Customs Clearance

Possible Causes:

Incomplete or incorrect documentation
Duties and taxes not paid
Package requires physical inspection
Documentation verification delays
Restricted or prohibited items

Solutions:

Verify Documentation:
- Ensure commercial invoice is complete and accurate
- Confirm all required certificates are attached
- Check that declared value matches invoice
- Verify product descriptions are clear and detailed
Pay Outstanding Duties:
- Check if customs duties or taxes are pending
- Contact AWCC for payment instructions
- Arrange payment through customs broker if needed
Provide Additional Information:
- Respond promptly to requests for additional documentation
- Clarify product descriptions if questioned
- Provide certificates of origin if required
- Submit import licenses if applicable
Engage Customs Broker: For complex clearances, AWCC can assist with customs brokerage services to navigate regulations and expedite processing.

Issue 4: Delivery Attempted But Package Not Received

Possible Causes:

Delivery during your absence
Package left with building security or neighbor
Incorrect address on package
Access restrictions to delivery location
Delivery instructions not followed

Solutions:

Check Alternative Locations:
- Building reception or security desk
- Neighbors who may have accepted delivery
- Safe drop location specified in delivery instructions
- Mailroom or package lockers in apartment buildings
Review Proof of Delivery:
- Request delivery photo if available
- Check signature name and compare with household members
- Verify delivery address on tracking details
Contact Delivery Agent:
- Call AWCC customer service for driver’s contact information
- Inquire about package location or reason for attempted delivery
- Arrange specific redelivery time
Update Delivery Instructions:
- Provide clearer directions or landmarks
- Specify alternative delivery locations
- Arrange for collection from nearest AWCC facility
File Formal Inquiry: If package genuinely missing after attempted delivery, immediately file a complaint with tracking number and delivery details.

Issue 5: International Shipment Taking Longer Than Expected

Possible Causes:

Customs clearance delays
International flight scheduling
Remote destination requiring additional transit
Weather affecting transportation
Documentation issues

Solutions:

Understand Typical Timelines:
- Direct flight service: 3-7 days typically
- Consolidated service: 7-14 days typically
- Ocean freight: 20-45 days depending on route
- Final mile delivery in destination country adds 1-3 days
Check Customs Status: International delays often occur at customs. Monitor for customs clearance completion.
Verify with Destination Office: Contact AWCC’s office in the destination country for local status updates.
Review Service Level: Confirm if you selected express or consolidated service, as this significantly impacts transit time.

Best Practices for Effective Shipment Tracking

Maximize your tracking experience and ensure smooth deliveries with these professional recommendations:

For Senders: Before Shipping

Booking Best Practices:

Provide Complete Information:
- Full recipient name (as it appears on ID)
- Complete address with building name, floor, and unit number
- Landmark references for easier location
- Working mobile number with country code
- Email address for electronic notifications
Choose Appropriate Service:
- Express courier for time-sensitive shipments
- Consolidated air freight for cost-effective non-urgent items
- Ocean freight for large, heavy, non-urgent cargo
- Direct airline for urgent high-value items
Proper Packaging:
- Use sturdy boxes appropriate for content weight
- Provide adequate cushioning for fragile items
- Seal securely with quality packing tape
- Weather-proof packaging for vulnerable items
- Label clearly and securely
Documentation:
- Complete commercial invoice for international shipments
- Include detailed product descriptions
- Declare accurate values
- Attach any required certificates
- Keep copies of all documents
Save Everything:
- Take photos of package contents before sealing
- Photograph package exterior and label
- Save digital copies of all documentation
- Store tracking number in multiple places
- Keep booking receipt safe

For Recipients: During Transit

Monitoring Best Practices:

Regular Tracking Checks:
- Check tracking daily, especially near expected delivery
- Review tracking first thing in the morning
- Set reminder to check during lunch break
- Final check in evening before delivery day
Enable Notifications:
- Provide accurate mobile number for SMS alerts
- Check email regularly for tracking updates
- Enable push notifications if using tracking apps
- Whitelist AWCC emails to avoid spam folder
Maintain Communication:
- Keep phone charged and accessible during delivery window
- Respond promptly to calls from delivery agents
- Update AWCC if you’ll be unavailable
- Provide alternative contact person if needed
Plan for Customs: For international shipments:
- Monitor for customs clearance stage
- Have funds ready for duties and taxes
- Respond immediately to documentation requests
- Keep phone accessible for customs calls
Prepare for Delivery:
- Clear space at delivery location
- Ensure easy access for delivery agent
- Have ID ready if required
- Arrange for someone to receive if you’re unavailable

Upon Delivery: Receiving Best Practices

Delivery Day Actions:

Inspect Before Accepting:
- Check external package condition
- Look for tears, dents, or water damage
- Verify package weight feels appropriate
- Note any visible damage before signing
Document Issues:
- Take photos of damage immediately
- Make notes on delivery receipt if damaged
- Don’t discard damaged packaging
- Photograph contents if damage evident
Verify Contents:
- Open package while delivery agent present if possible
- Count items against packing list
- Check for correct products
- Verify condition of contents
Confirm Delivery:
- Provide signature confirmation
- Note exact time of delivery
- Obtain copy of delivery receipt
- Request delivery photo if taken
Report Problems Immediately:
- Contact AWCC within 24 hours for damaged items
- File complaint with tracking number
- Provide photographic evidence
- Keep all packaging materials

AWCC vs. Competitors: Comprehensive Tracking Comparison

Understanding how AWCC compares to other logistics providers helps you make informed shipping decisions:

Feature	AWCC	DHL	Blue Dart	FedEx
Service Focus	Comprehensive logistics solutions	Express international	Domestic leader with international	International express
Tracking Coverage	India, UAE, UK globally	Worldwide	Pan-India with international	Worldwide
Network Strength	Strategic hubs in key cities	Extensive global	35,000+ locations India	Global network
Tracking Platform	Website + third-party	Website, app, API	Website, app, SMS	Website, app, multiple channels
Update Frequency	Every 2-4 hours	Real-time	Frequent	Real-time
Bulk Tracking	Yes, comma-separated	Yes, advanced	Yes, multiple methods	Yes, extensive
Customer Support	Phone, email per office	24/7 global	24/7 India-focused	24/7 worldwide
Specialization	Ocean freight, warehousing	Air express	Domestic speed	International express
Notification Options	SMS, email	SMS, email, app, WhatsApp	SMS, email, app	SMS, email, app
Transit Time (Domestic)	2-5 days standard	1-3 days express	1-2 days metro cities	1-3 days express
International Strength	Strong in UAE, UK routes	Global leader	Growing	Global leader
Price Positioning	Competitive, value-focused	Premium	Mid-range	Premium

Benefits of Using AWCC Courier Tracking

Active shipment monitoring provides tangible advantages for different user groups:

For Individual Customers

Peace of Mind: Real-time visibility into package location eliminates uncertainty and reduces anxiety about important deliveries, especially for valuable or time-sensitive items.

Delivery Planning: Accurate expected delivery information allows you to schedule your day around package arrival, ensuring you or a trusted person is available.

Proactive Problem Resolution: Early identification of delays or issues through tracking allows you to take corrective action, such as updating delivery instructions or contacting the sender.

Documentation: Complete tracking history and proof of delivery provide evidence for warranty claims, insurance purposes, or dispute resolution.

For E-Commerce Businesses

Customer Experience: Providing tracking information immediately after dispatch builds trust and reduces customer anxiety, leading to fewer “where is my order” inquiries.

Operational Efficiency: Monitoring multiple shipments simultaneously helps identify delivery patterns, optimize future shipping strategies, and manage inventory based on actual transit times.

Dispute Prevention: Comprehensive tracking records including proof of delivery help resolve customer complaints quickly and protect against fraudulent claims.

Return Management: Efficiently tracking return shipments allows faster processing of refunds or exchanges, improving customer satisfaction and seller ratings.

Data-Driven Decisions: Analyzing tracking data reveals delivery performance metrics that inform carrier selection, pricing strategies, and customer communication approaches.

For Business Shippers

Supply Chain Visibility: Real-time monitoring of inventory movements enables better demand forecasting, warehouse management, and production planning across multiple locations.

Client Communication: Providing accurate, proactive updates to B2B clients demonstrates professionalism and strengthens business relationships through transparency.

Cost Management: Identifying delivery inefficiencies, comparing carrier performance, and optimizing shipping routes based on tracking data helps control logistics costs.

Compliance and Auditing: Maintaining detailed shipping records satisfies regulatory requirements, supports financial audits, and provides documentation for international trade compliance.

Risk Mitigation: Early warning of delivery exceptions allows rapid response to minimize business disruptions and maintain commitments to downstream customers.

How AWCC Ensures Tracking Accuracy

Reliable tracking depends on robust technology and disciplined operational processes. Here’s how AWCC maintains tracking integrity:

Technology Infrastructure

Integrated Scanning Systems: Barcode scanning at every checkpoint—pickup, facility arrival, facility departure, and delivery—creates an accurate digital trail of package movement.

Centralized Database: Cloud-based tracking platform ensures all scans immediately update the central system, making information accessible to customers in real-time across all channels.

Online Portal Integration: The web-based shipping portal connects booking, label generation, and tracking into a seamless system that provides end-to-end visibility.

System Redundancy: Backup systems and data replication ensure tracking information remains accessible even during technical issues or maintenance.

Operational Excellence

Staff Training: Personnel receive comprehensive training on proper scanning procedures, ensuring consistent tracking updates throughout the logistics network.

Standard Operating Procedures: Uniform processes across all offices—Mumbai, Delhi, Hyderabad, Dubai, and London—maintain consistency in how packages are handled and tracked.

Quality Assurance: Regular audits verify scanning compliance, identify gaps in tracking updates, and implement corrective measures to maintain service standards.

Performance Monitoring: Management reviews tracking accuracy metrics regularly, addressing systematic issues and recognizing exemplary performance.

Advanced Tips for Business Customers

If you’re a business shipping regularly with AWCC, these strategies optimize your logistics operations:

Integration and Automation

Systematic Record-Keeping:

Maintain centralized database of all tracking numbers
Create shipment logs with sender, recipient, service level, and tracking details
Link tracking numbers to order management systems
Archive proof of delivery for each shipment
Generate periodic shipping reports for analysis

Customer Communication Automation:

Send tracking information immediately upon dispatch
Set up automated status update emails triggered by tracking events
Provide clear instructions on how customers can track independently
Include estimated delivery dates in order confirmations
Proactively communicate delays or exceptions

Performance Analysis

Key Metrics to Monitor:

On-time delivery percentage by route and service level
Average transit time for different origin-destination pairs
Delivery exception rate and common causes
Customer satisfaction scores related to delivery
Cost per shipment by service type
Return shipment processing time

Regular Review Process:

Conduct monthly logistics performance reviews
Analyze tracking data for patterns and insights
Compare AWCC performance against other carriers
Share feedback with AWCC account manager
Adjust shipping strategies based on data findings
Benchmark against industry standards

Cost Optimization Strategies

Smart Shipping Decisions:

Use consolidated service for non-urgent international shipments
Batch shipments to same destinations when possible
Negotiate volume discounts based on shipping frequency
Balance service levels with urgency—not everything needs express
Optimize packaging to reduce dimensional weight charges
Schedule pickups to avoid rush charges

Route Optimization: Analyze tracking data to identify fastest, most reliable routes for specific origin-destination pairs, then prioritize those services for time-sensitive shipments.

The Future of Courier Tracking Technology

As logistics technology evolves, tracking capabilities continue to advance. Here’s what the future may hold for AWCC and the industry:

Emerging Technologies

Artificial Intelligence and Machine Learning: AI algorithms analyzing historical delivery data could provide more accurate delivery time predictions, factoring in variables like weather, traffic patterns, customs processing times, and seasonal fluctuations.

Internet of Things (IoT) Sensors: Smart sensors attached to packages could provide continuous monitoring of temperature, humidity, shock, and location—critical for sensitive shipments like pharmaceuticals, perishables, or precision equipment.

Blockchain for Supply Chain: Immutable blockchain records could provide enhanced security and transparency for high-value shipments, creating tamper-proof tracking histories that satisfy regulatory requirements.

Predictive Analytics: Advanced algorithms could predict delivery exceptions before they occur, allowing proactive intervention and customer communication about potential delays.

Enhanced Customer Experience

Voice-Activated Tracking: Integration with Alexa, Google Assistant, and Siri could enable hands-free status checking through simple voice commands like “Where is my AWCC package?”

Augmented Reality Navigation: AR features could help delivery agents navigate complex buildings and provide customers with visual representations of package locations.

Personalized Delivery Preferences: Machine learning could remember customer preferences and automatically adjust delivery schedules, locations, and communication methods based on past behavior.

Video Proof of Delivery: Short video clips of package delivery and placement could provide more comprehensive documentation than still photos.

Environmental Sustainability

Carbon Footprint Tracking: Future tracking systems may include environmental metrics, showing the carbon emissions associated with each shipment and offering carbon-neutral delivery options.

Route Optimization for Efficiency: AI-powered routing that minimizes fuel consumption while maintaining delivery speed, contributing to environmental sustainability goals.

Frequently Asked Questions About AWCC Courier Tracking

1. How long does it take for my AWCC tracking number to become active after booking my shipment?

Your AWCC tracking number typically becomes active within 4-6 hours after your package is booked and first scanned into their system. The activation timing depends on several factors: if you book during regular business hours and your package is immediately picked up, tracking may activate within 2-3 hours; for bookings made after business hours or scheduled pickups, expect tracking to activate the next business day; and for shipments from remote areas, initial scan may take up to 24 hours. The tracking number itself is generated immediately upon booking, but it won’t show movement until the package receives its first physical scan at pickup or at an AWCC facility. If your tracking number isn’t showing any results after 24 hours, contact AWCC customer service at the nearest office (Mumbai: 022-4276 4276, Delhi: 011-4707 1840, or Hyderabad: +91 98204 77256) with your booking receipt to verify the status and ensure the package was properly scanned into the system.

2. Can I track my AWCC international shipment from India to Dubai or London using the same tracking number?

Yes, the same tracking number works for the entire journey of your international shipment from India to destinations like Dubai, London, or any of the 250+ countries AWCC serves. AWCC’s integrated tracking system follows your package through all stages: pickup in India, processing at the origin facility, international flight or ocean freight transit, arrival and customs clearance in the destination country, and final delivery. However, be aware that tracking updates for international shipments may be less frequent during certain stages, particularly during customs clearance or when packages are in transit between countries. For shipments to AWCC’s key hub locations (Dubai and London), you may experience more detailed tracking since they have direct office operations there. The system will show critical milestones including customs clearance status, which is especially important for international shipments. For urgent international shipments, AWCC’s direct airline service provides next-flight departures with more frequent tracking updates, while their consolidated service offers set-day departures with updates at major checkpoints.

3. What should I do if my AWCC package shows “Customs Clearance” status for several days without updates?

When your international AWCC shipment shows prolonged customs clearance status, this typically indicates documentation review, physical inspection, or duty payment requirements. First, understand that customs clearance can legitimately take 2-7 days depending on the destination country, product type, and customs workload. If your shipment has been in customs clearance for more than 5 business days, take these actions: contact AWCC customer service immediately with your tracking number to get specific information about the holdup; verify that all required documentation (commercial invoice, certificates of origin, import licenses) is complete and accurate; check if customs duties or taxes are pending payment—AWCC can provide payment instructions; ensure your contact information is correct in case customs officials need to reach you for clarification; and for complex clearances, ask AWCC about their customs brokerage services. Common reasons for extended customs delays include incomplete or inconsistent documentation, unclear product descriptions requiring further verification, underpayment of declared value, restricted or regulated items requiring special permits, or random inspections during high-alert periods. AWCC’s experience with international shipping means they can often facilitate faster clearance by working with customs brokers and providing additional documentation when needed.

4. Does AWCC provide bulk tracking capabilities for businesses shipping multiple packages daily?

Yes, AWCC supports bulk tracking, which is essential for businesses managing numerous shipments. You can enter multiple tracking numbers separated by commas on the AWCC tracking page to view all statuses simultaneously. This feature is particularly valuable for e-commerce businesses, manufacturers, and distribution centers that ship dozens or hundreds of packages daily. For high-volume business customers, AWCC may offer additional solutions: API integration that connects AWCC tracking directly to your order management or ERP system, automated tracking updates sent via email or webhook to your business systems, dedicated account management with direct access for tracking inquiries, and customized reporting showing delivery performance metrics across all your shipments. To maximize tracking efficiency for business use, maintain a centralized database linking order numbers to AWCC tracking numbers, establish daily tracking routines to identify exceptions early, set up automated customer notifications triggered by tracking milestones, and regularly analyze tracking data to identify delivery patterns and optimize your shipping strategies. If you’re shipping high volumes, contact AWCC’s Mumbai headquarters at 022-4276 4276 or email bom@awcc.in to discuss business account features and potential integration options that streamline your tracking processes.

5. What is AWCC’s policy on lost or damaged packages, and how does tracking information help with claims?

AWCC aims to exceed customer expectations with reliable service, but in rare cases of lost or damaged packages, your tracking history becomes crucial evidence for filing and resolving claims. For lost packages (no tracking update for 7+ days), immediately contact AWCC customer service with your tracking number—they’ll initiate an investigation using the tracking trail to determine last known location and responsible party. For damaged packages, inspect and document damage before accepting delivery if possible, or immediately upon opening if damage isn’t externally visible. Take clear photographs showing package exterior, damaged contents, and packaging materials. Report damage within 24-48 hours to maintain claim eligibility. The tracking history provides essential information for claims: proof of shipment booking and acceptance by AWCC, complete transit history showing all handling checkpoints, delivery confirmation including who signed and when, documentation of any exceptions or delays during transit, and evidence of insurance coverage if purchased. To file a claim, contact the AWCC office that handled your shipment (origin city office) with your tracking number, detailed description of loss or damage, photographs if applicable, invoice showing item value, and any insurance documentation. AWCC will investigate using the