Cityland Courier Tracking: Complete Guide to Track Your Parcel Online in 2025
Cityland Courier Tracking provides a reliable and efficient way to monitor your shipments across India in real-time. Whether you’re shipping business documents, e-commerce products, or personal parcels, tracking your consignment ensures transparency and timely delivery. This comprehensive guide covers everything you need to know about tracking your Cityland Express Courier parcels in 2025.
What is Cityland Courier Tracking?
Cityland Courier Tracking is an online tracking system that enables customers to monitor their parcel’s movement from pickup to delivery using a unique tracking number (AWB number or consignment number). The service provides instant updates on shipment location, transit status, and expected delivery time through an accessible web interface.
Established in 2000, Cityland Courier has over two decades of experience in the logistics industry, building a reputation as a trusted courier service provider across India. The company operates through an extensive network of branches and franchise partners, ensuring comprehensive coverage in both urban and rural areas.
How to Track Your Cityland Courier Shipment Online
Tracking your Cityland Express Courier shipment is simple and takes just minutes. Follow this step-by-step process:
Also Track:CJ Packet Tracking
Step-by-Step Tracking Guide
Step 1: Obtain Your Tracking Number
- Locate the AWB (Air Waybill) number on your booking receipt
- This unique tracking number is typically 10-12 digits long
- Save this number for future reference and queries
Step 2: Access the Tracking Portal
- Visit the Cityland Courier official website or reliable tracking tool
- Navigate to the tracking section
- Ensure you have a stable internet connection for real-time updates
Step 3: Enter Tracking Information
- Input your AWB number accurately in the tracking field
- Avoid adding spaces, dashes, or special characters
- Verify the number before submitting
Step 4: Submit and View Results
- Click the “Track” or “Submit” button
- Wait for the system to retrieve your shipment details
- Review the complete tracking timeline and current status
Step 5: Interpret Status Updates
- Check your parcel’s current location
- Note the estimated delivery date
- Review all previous scan points and timestamps
Understanding Cityland Tracking Status Messages
When you track your shipment, various status updates will appear. Here’s what each status means:
| Status | Description | What Happens Next |
|---|---|---|
| Booked | Your shipment is registered in the system | Awaiting pickup from sender’s location |
| Picked Up | Courier executive collected the parcel | Moving to origin sorting facility |
| In Transit | Parcel is moving between facilities | En route to destination city |
| Dispatched | Shipped from origin hub | Traveling through courier network |
| Reached Destination City | Arrived at destination hub | Being sorted for local delivery |
| Out for Delivery | Assigned to delivery executive | Delivery expected today |
| Delivered | Successfully handed to recipient | Shipment journey completed |
| Delivery Attempted | Delivery tried but unsuccessful | Will attempt redelivery |
| On Hold | Temporary pause in delivery | Contact customer support for clarification |
| Return to Origin | Being sent back to sender | Multiple failed delivery attempts |
Key Features of Cityland Courier Tracking System
Real-Time Status Updates
The tracking system provides real-time updates and detailed tracking information, allowing you to monitor your parcel’s journey at every stage. Each scan at a facility or during transit immediately updates the tracking information.
User-Friendly Interface
The tracking interface is designed to be intuitive and easy to use, optimized for both mobile and desktop devices, ensuring accessibility from anywhere at any time.
Comprehensive Tracking Information
The system provides detailed tracking information including timestamps for every stage of the parcel’s journey. Users can view:
- Current location with facility name
- Complete transit history with dates and times
- Expected delivery date and time window
- Delivery attempts and outcomes
- Recipient confirmation details
Multi-Device Compatibility
Access Cityland Courier tracking from:
- Desktop computers and laptops
- Smartphones (Android and iOS)
- Tablets and other mobile devices
- Any device with internet connectivity
Secure and Reliable
The tracking system maintains data security and privacy, ensuring your shipment information remains confidential throughout the delivery process.
Cityland Express Courier Services Overview
Understanding the full range of services helps you choose the right shipping option for your needs:
Domestic Courier Services
| Service Type | Transit Time | Ideal For |
|---|---|---|
| Express Delivery | Same day / 24 hours | Urgent documents, time-critical shipments |
| Standard Delivery | 2-4 days | Regular parcels, business correspondence |
| Surface Cargo | 4-7 days | Heavy packages, bulk shipments |
| Train Parcel Service | 3-6 days | Cost-effective large parcel delivery |
Specialized Services
Premium Air Services Offering direct connectivity through the first available flight with assured delivery within 24 hours for major metros, and delivery to non-airport cities within 72 hours.
Surface Services Door-to-door and hub-to-hub services with 100% movement through containerized GPS-enabled vehicles, supported by features like online tracking functionality, one-time tamper-proof locks, e-billing and e-POD.
Rail Services Time-bound and safe movement of cargo through leased rail compartments with trained company handlers.
Full Truck Load (FTL) Services Efficient trucking solutions providing the safest and fastest medium to move large volumes of cargo.
Additional Service Features
- Residential Shifting: Complete packing and moving solutions
- Commercial Purposes: Business-to-business delivery services
- Fast-Track Deliveries: Express options for urgent shipments
- Transit Insurance: Available for non-insured goods upon request
- Desk Pickups: Free collection from your location
- Door Delivery: No extra cost for delivery to doorstep
- Hand-Carrying: For valuable documents without delay
Cityland Courier Network and Coverage
Extensive Branch Network
Cityland Courier operates with 1,400 branches located in 23 states across India, providing one of the most comprehensive courier networks in the country.
Major Service Areas
Maharashtra Coverage: The company serves major cities including Akola (Regional Office), Aurangabad, Beed, Bhandara, Buldhana, Chandrapur, Dhule, Gadchiroli, Gondia, Hingoli, Jalna, Jalgaon, Kolhapur, Nagpur, Nanded, Nashik, Nandurbar, Osmanabad, Parbhani, and Pune.
Other Major Cities: Cityland services are available in cities including Mumbai, Thane, Yavatmal, Bangalore, Surat, Delhi, Kalbadevi, and numerous other locations.
Regional Offices with Contact Details
| City | Address | Contact Number |
|---|---|---|
| Akola | Old Cloth Market, Nr. Vrindavan Guest House | (0724) 2430109, 9370201300 |
| Aurangabad | Nutan Colony, Opp Gopal Sweet Mart, Kranti Chowk | (0240) 2350034, 9822047970 |
| Nagpur | 2nd Floor, Ghatate Building, Panchasheel Chowk | (0712) 2460599, 9373256728 |
| Pune | 408, Narayan Peth | (020) 24489016 |
| Nashik | 385, Ghankar Lane, Ravivar Peth | (0253) 2311341, 9665533044 |
| Jalgaon | 1, Wagh Chamber, Golani Market, Navi Peth | (0257) 2220593, 9423975865 |
| Kolhapur | 785E, Gagre Complex, Shahapuri | (0231) 2657994, 9890447533 |
Service Reach Statistics
| Parameter | Details |
|---|---|
| Total Branches | 1,400+ offices nationwide |
| State Coverage | 23 states across India |
| Network Type | Company-owned and franchise partners |
| Urban Coverage | All major metropolitan cities |
| Rural Reach | Extensive tier-2 and tier-3 city coverage |
| Daily Capacity | Thousands of shipments processed |
Common Cityland Tracking Issues and Solutions
Issue 1: Tracking Number Not Showing Results
Possible Causes:
- Shipment recently booked (not yet scanned)
- Incorrect tracking number entered
- System delay in updating information
- Typing errors or extra spaces
Solutions:
- Wait 4-6 hours after booking before tracking
- Double-check your AWB number from the receipt
- Remove any spaces or special characters
- Try tracking again after a few hours
- Contact customer support if problem persists
Issue 2: Status Not Updating for Long Time
Possible Causes:
- Parcel traveling between remote locations
- Weekend or holiday affecting operations
- Transit through areas with limited scanning facilities
- Technical system delays
Solutions:
- Allow 24-48 hours for next update during transit
- Check if destination is in a remote area
- Contact customer care for manual tracking
- Verify expected delivery timeline for your route
Issue 3: Delivery Delayed Beyond Expected Date
Possible Causes:
- Incomplete or incorrect delivery address
- Recipient unavailable during delivery attempts
- Weather disruptions or transportation issues
- Festival season causing network congestion
- Local restrictions or roadblocks
Solutions:
- Call Cityland customer support immediately
- Provide complete and accurate address details
- Ensure recipient availability for delivery
- Request delivery time preferences
- Consider alternative delivery address if needed
Issue 4: “Out for Delivery” Status But Not Received
Possible Causes:
- Delivery executive unable to locate address
- No one available to receive parcel
- Contact number not reachable
- Multiple delivery attempts in progress
Solutions:
- Keep phone lines accessible
- Inform household members about expected delivery
- Contact delivery executive if number provided
- Call customer care to coordinate delivery timing
- Arrange for someone to receive at delivery address
Issue 5: Parcel Showing “On Hold”
Possible Causes:
- Address verification required
- Documentation issues
- Payment or COD concerns
- Restricted item flagged
- Customs clearance (if applicable)
Solutions:
- Contact customer support immediately
- Provide any additional documentation required
- Verify address and contact details
- Resolve payment issues if any
- Check if any item restrictions apply
How to Contact Cityland Courier Customer Support
When you encounter tracking issues or need assistance, customer support is available to help:
Primary Contact Information
| Contact Method | Details |
|---|---|
| Main Customer Care | +91-9326455599 |
| Regional Office Numbers | Available for each major city (see network table above) |
| Email Support | Contact through regional offices |
| Operating Hours | Monday to Saturday: 10:00 AM – 6:00 PM |
What Information to Provide When Calling
For quick resolution, keep these details ready:
- Complete AWB tracking number
- Sender’s name and contact information
- Receiver’s name and delivery address
- Booking date and payment receipt
- Description of the issue or query
- Alternative contact numbers
Best Times to Call
- Early morning (10:00 AM – 11:00 AM) for shorter wait times
- Avoid lunch hours (1:00 PM – 2:00 PM)
- Late afternoon (4:00 PM – 5:00 PM) for follow-up queries
Tips for Smooth Cityland Courier Tracking Experience
Before Booking Your Shipment
- Accurate Address Details: Include complete address with landmark, floor number, building name, and correct PIN code
- Valid Contact Numbers: Provide working mobile numbers for both sender and receiver
- Proper Packaging: Use sturdy materials appropriate for contents
- Content Declaration: Accurately describe package contents for proper handling
- Save Receipt: Keep booking receipt and tracking number safe
During Transit
- Regular Tracking: Check status every 12-24 hours for updates
- Note Updates: Keep track of status changes and timestamps
- Enable Notifications: If available, opt for SMS or email alerts
- Maintain Communication: Keep phone accessible for delivery coordination
- Monitor Timeline: Compare actual progress with expected delivery date
At Delivery
- Availability: Be available during expected delivery window
- Alternative Receiver: Inform household members if you’ll be unavailable
- Inspect Package: Check parcel condition before accepting
- Verify Contents: Ensure package is intact and sealed properly
- Signature: Provide signature or OTP for delivery confirmation
For Business Shippers
- Batch Processing: Maintain organized records of multiple shipments
- Customer Communication: Share tracking numbers with recipients
- Monitor Performance: Track delivery success rates and timelines
- Volume Benefits: Inquire about corporate rates for regular shipping
- Integrate Systems: Consider API integration for e-commerce platforms
Why Choose Cityland Express Courier
Advantages of Cityland Courier Services
Established Heritage Established in 1985, Cityland Express Couriers has decades of experience delivering consignments safely and timely, making them one of the most reliable courier partners in India.
Extensive Network With 1,400 branches across 23 states, Cityland ensures your parcels reach even the most remote locations with reliable service coverage.
Multiple Transport Modes The company operates a well-coordinated fleet of vehicles, leased rail wagons, bus and train couriers, interconnecting all destinations.
Advanced Technology Features include GPS-enabled vehicles, customized MIS for corporate clients, round-the-clock online tracking, and e-billing with electronic proof of delivery.
Customer-Centric Services Services include desk pickups and door deliveries at no extra cost, transit insurance on request, and express collection centers nearest to customers.
Comprehensive Solutions From urgent documents to heavy cargo, residential shifting to commercial logistics, Cityland offers versatile solutions for diverse shipping needs.
Tracking Best Practices for Different Shipment Types
Document Shipments
- Frequency: Track every few hours if time-sensitive
- Service: Use express delivery for urgent documents
- Backup: Keep scanned copies of important documents
- Confirmation: Verify delivery with recipient immediately
- Insurance: Consider transit insurance for valuable documents
E-commerce Parcels
- Proactive Sharing: Send tracking number to customer immediately
- Regular Updates: Inform customers of status changes
- Delivery Coordination: Arrange convenient delivery times
- Failed Attempts: Quick follow-up on unsuccessful deliveries
- Returns Management: Clear process for return shipments
Heavy Cargo and Bulk Shipments
- Service Selection: Choose appropriate service (surface/rail/FTL)
- Packaging: Ensure robust packaging for heavy items
- Documentation: Keep complete paperwork accessible
- Timeline: Allow extra time for large shipment processing
- Tracking: Monitor closely as valuable shipments
International Shipments
- Customs Documentation: Prepare all required paperwork
- Tracking Patience: Allow for customs clearance delays
- Value Declaration: Accurately declare shipment value
- Prohibited Items: Verify item compatibility with international shipping
- Delivery Duties: Understand import duties and taxes
Security and Privacy in Cityland Tracking
Data Protection Measures
Cityland Courier maintains strict confidentiality of customer information. The tracking system protects:
- Personal details of senders and receivers
- Contact numbers and email addresses
- Shipment contents information
- Transaction and payment data
- Delivery address and location details
Tracking Number Security
Your AWB number is the key to accessing shipment information. Protect your privacy by:
- Not sharing tracking numbers publicly on social media
- Using secure channels when sending tracking info to recipients
- Reporting suspicious tracking queries to customer support
- Keeping booking receipts in safe locations
- Changing contact details if you suspect unauthorized access
Safe Delivery Practices
Cityland ensures secure deliveries through:
- One-time tamper-proof locks on containerized vehicles
- Trained delivery personnel
- Verification processes before handing over parcels
- Digital proof of delivery systems
- Signature requirements for valuable shipments
Cost Optimization Tips for Cityland Courier
Save Money on Shipping
- Choose Right Service: Don’t pay for express when standard delivery meets your needs
- Volume Discounts: Negotiate better rates for regular business shipping
- Proper Packaging: Avoid dimensional weight charges with appropriate packaging
- Accurate Weight: Declare correct weight to prevent additional charges
- Consolidated Shipping: Combine multiple items when possible
Corporate Solutions
For businesses with regular shipping needs:
- Request dedicated account manager
- Explore customized pricing plans
- Consider monthly billing arrangements
- Utilize MIS reports for shipping analytics
- Integrate tracking with business systems
Technology and Innovation in Cityland Courier
Current Technology Features
GPS-Enabled Tracking All containerized vehicles are equipped with GPS tracking systems, providing real-time location visibility throughout the transit journey.
Online Tracking System Round-the-clock online tracking functionality ensures customers can monitor shipments 24/7 from anywhere.
Digital Documentation E-billing and electronic proof of delivery (e-POD) systems streamline operations and reduce paperwork.
Customized MIS Corporate clients benefit from customized Management Information Systems for detailed shipping analytics and reporting.
Future Possibilities
As the logistics industry evolves, potential future enhancements may include:
- Mobile application for easier tracking and booking
- Push notifications for status changes
- AI-powered delivery predictions
- Chatbot assistance for instant support
- Enhanced route optimization algorithms
- Digital payment integration
- Photo proof of delivery
Comparison: Cityland vs Other Indian Couriers
| Feature | Cityland Courier | Industry Average |
|---|---|---|
| Established | 1985 (39+ years) | Varies widely |
| Branch Network | 1,400+ offices | 500-2,000 offices |
| State Coverage | 23 states | 15-28 states |
| Tracking Access | 24/7 online | 24/7 online (most) |
| Transport Modes | Air, Surface, Rail, FTL | Primarily Air & Surface |
| GPS Tracking | Yes (containerized vehicles) | Varies by provider |
| Digital POD | Yes (e-POD available) | Increasingly common |
| Insurance Option | Available on request | Available (most) |
| Free Pickup | Yes (desk pickup included) | Often chargeable |
Environmental Considerations
Eco-Friendly Practices
Modern courier services increasingly focus on environmental sustainability. As a customer, you can contribute:
Responsible Packaging
- Use minimal packaging materials
- Choose recyclable packaging options
- Reuse boxes and materials when possible
- Avoid excessive cushioning materials
Consolidated Shipments
- Combine multiple items in one shipment
- Coordinate deliveries to reduce trips
- Choose slower services when urgency isn’t critical
- Support eco-conscious courier initiatives
Digital Preferences
- Opt for electronic receipts instead of paper
- Use online tracking instead of phone inquiries
- Choose e-billing for regular shipments
- Access digital proof of delivery
Conclusion
Cityland Courier Tracking offers a comprehensive, reliable solution for monitoring your shipments throughout their journey across India. With decades of industry experience, an extensive network of 1,400+ branches across 23 states, and advanced tracking technology, Cityland Express Courier has established itself as a trusted logistics partner for individuals and businesses alike.
The online tracking system provides real-time visibility, detailed status updates, and complete transparency from pickup to delivery. By understanding how to effectively use the tracking system, interpret status messages, and resolve common issues, you can ensure smooth and hassle-free delivery experiences.
Whether you’re shipping urgent documents via express air services, moving heavy cargo through rail parcels, or managing regular business shipments, Cityland’s diverse service options cater to varied needs. The company’s commitment to customer satisfaction, combined with features like GPS-enabled vehicles, e-POD systems, and round-the-clock tracking, makes it a reliable choice for your courier requirements.
Remember to save your AWB tracking number, track your shipment regularly, provide accurate delivery information, and contact customer support whenever you need assistance. With these practices and the insights from this guide, you’ll maximize the benefits of Cityland Courier services and enjoy seamless shipping experiences.
Frequently Asked Questions (FAQs)
1. How do I track my Cityland Courier shipment without a tracking number?
If you’ve misplaced your tracking number, you can still retrieve your shipment information by contacting Cityland Courier customer support at +91-9326455599 or the regional office number for your area. When calling, provide the following details:
- Sender’s complete name and phone number
- Receiver’s name and delivery address
- Booking date or approximate date of shipment
- Receipt number if you have it available
- Description of the contents (if permitted)
The customer care team can search their system using this information and provide your AWB tracking number. For future reference, it’s recommended to take a photo of your booking receipt immediately after shipment or save the tracking number in your phone’s notes app. Some customers also find it helpful to email the tracking number to themselves for easy retrieval.
2. What should I do if my Cityland tracking shows “Out for Delivery” but my parcel hasn’t arrived?
If your tracking status shows “Out for Delivery” but you haven’t received your parcel by the end of the day, take these steps:
Immediate Actions:
- Keep your phone accessible as the delivery executive may call for directions
- Check with family members or neighbors if someone else received the package
- Verify the delivery address shown in tracking matches your location
- Wait until business hours end (typically 6-7 PM) as deliveries continue throughout the day
If Still Not Received:
- Contact the regional office for your area using the numbers provided in this article
- Provide your AWB tracking number and explain the situation
- Request the delivery executive’s contact number to coordinate directly
- Ask for an updated estimated delivery time
- Confirm your complete address including landmarks
Next Day:
- If the parcel wasn’t delivered and status hasn’t updated, call customer support first thing in the morning
- Request a priority delivery attempt
- Provide alternative contact numbers if your primary number was unreachable
- Consider arranging delivery to an alternative address or office pickup if repeated attempts fail
Most “Out for Delivery” delays occur due to address location difficulties, recipient unavailability, or high delivery volumes during peak seasons. Clear communication with the delivery team usually resolves the issue quickly.
3. How long does Cityland Courier take to deliver within different parts of India?
Cityland Courier delivery timelines vary based on the service type selected and the distance between origin and destination:
Express Air Services:
- Metro to Metro (Major cities like Mumbai, Delhi, Bangalore): 24 hours
- Metro to Non-airport city: 72 hours (3 days)
- Airport to Airport service: Same day / Next day
Standard Surface Services:
- Within Maharashtra (intrastate): 2-4 days
- Interstate (major cities): 3-5 days
- Remote or tier-3 cities: 4-7 days
Rail Parcel Services:
- Major rail route cities: 3-5 days
- Depends on train schedules and availability
- Cost-effective for heavy parcels
Full Truck Load (FTL) Services:
- Depends on distance and cargo volume
- Typically 2-6 days for most routes
- Suitable for bulk shipments
Factors Affecting Delivery Time:
- Distance between pickup and delivery locations
- Service type selected (Express vs Standard vs Rail)
- Weather conditions and seasonal factors
- Festival season congestion (Diwali, New Year, etc.)
- Remote area accessibility
- Documentation completeness
- Customs clearance (for restricted items)
To ensure timely delivery, always choose the appropriate service level for your urgency, provide complete and accurate address details, and track your shipment regularly. For time-critical shipments, express air services offer the most reliable timelines.
4. Can I change the delivery address or reschedule delivery after my Cityland parcel is dispatched?
Address changes and delivery rescheduling after dispatch can be challenging but may be possible depending on your shipment’s current status:
Before Reaching Destination City: If your parcel is still in transit between cities, contact Cityland customer support immediately at +91-9326455599 or your regional office. Provide:
- Your AWB tracking number
- Current tracking status
- New complete delivery address with PIN code
- Reason for address change
- Alternative contact number for new location
Success rate: Moderate to high, especially if caught early. Additional charges may apply.
After Reaching Destination Hub: Once the parcel arrives at the destination city’s sorting facility, address changes become more difficult but worth attempting. Call customer support immediately and request:
- Hold on delivery to current address
- Update to new address in same city
- Expected timeline for the address change process
Success rate: Lower, as local delivery processes are already initiated. Same-city changes are more feasible than inter-city changes.
When Out for Delivery: At this stage, address changes are generally not possible as the parcel is with the delivery executive. However, you can:
- Contact customer support to reach the delivery executive
- Request delivery at a later time on the same day
- Arrange for pickup from the local branch office instead
- Coordinate with the delivery executive directly if contact number is provided
Delivery Rescheduling: If you won’t be available for delivery, you can:
- Call customer support to request delivery on a specific date
- Provide alternative receiver name and contact number
- Arrange office pickup from nearest Cityland branch
- Request evening delivery if morning is inconvenient
Best Practice: Address changes after dispatch often incur delays and additional charges. Always verify delivery details before confirming the booking to avoid complications.
5. What does “On Hold” status mean in Cityland Courier tracking, and how do I resolve it?
The “On Hold” status in Cityland tracking indicates a temporary pause in your shipment’s delivery process. This can occur for several reasons, and resolution steps depend on the cause:
Common Reasons for “On Hold” Status:
1. Address Verification Issues:
- Incomplete delivery address
- Incorrect PIN code
- Unclear landmark or building name
- Contact number not reachable
Resolution: Call customer support immediately and provide complete, corrected address details with accurate PIN code and clear landmarks.
2. Documentation Problems:
- Missing or incomplete sender/receiver information
- ID proof required but not provided
- Customs documentation needed (for specific items)
- Invoice or bill required for business shipments
Resolution: Provide requested documentation to customer support via email or the nearest branch office.
3. Payment or COD Issues:
- COD amount discrepancy
- Payment verification pending
- Additional charges applicable
Resolution: Clarify payment details, resolve any discrepancies, and confirm COD amount with customer support.
4. Recipient Unavailability:
- Multiple failed delivery attempts
- No one available at delivery address
- Contact numbers unreachable
Resolution: Provide alternative contact numbers, confirm availability windows, or arrange for alternate delivery location or office pickup.
5. Operational Constraints:
- Weather disruptions in delivery area
- Local restrictions or holidays
- Route inaccessibility
- Vehicle breakdown or shortage
Resolution: These are usually temporary. Contact customer support for updated delivery timeline.
6. Item Restrictions:
- Restricted or prohibited item detected
- Security clearance required
- Special handling needed
Resolution: Verify item compliance with courier policies, provide necessary declarations, or discuss alternative shipping options.
Immediate Steps When You See “On Hold”:
- Call Cityland customer support within 24 hours
- Have your AWB tracking number ready
- Ask specifically why the shipment is on hold
- Provide any information or documentation requested immediately
- Confirm the expected resolution timeline
- Request confirmation once the hold is released
- Continue tracking until status changes to “In Transit” or “Out for Delivery”
Most “On Hold” situations are resolved within 24-48 hours once the underlying issue is addressed. Prompt communication with customer support ensures the fastest resolution.