Professional Courier Tracking: Complete Guide for Indian Customers
Professional Courier is an established logistics service provider operating across India, offering reliable shipping solutions for businesses and individuals. With the rapid growth of e-commerce and the increasing need for dependable delivery services, understanding how to track your Professional Courier shipments has become essential. This comprehensive guide provides everything you need to know about Professional Courier tracking in India.
What is Professional Courier Tracking?
Professional Courier tracking is a digital monitoring system that allows customers to track their package’s journey from pickup to final delivery. Each shipment is assigned a unique tracking number (also called AWB number, consignment number, or docket number) that acts as an identifier in Professional Courier’s database.
The tracking system provides visibility into your package’s current location, movement history, and delivery status. This transparency enables customers to plan their schedules, verify delivery completion, and identify potential issues before they escalate into serious problems.
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How to Track Professional Courier Shipments
Method 1: Official Professional Courier Website
The primary method for tracking Professional Courier shipments is through their official website:
- Visit the website: Navigate to the Professional Courier official website using any web browser
- Find tracking section: Locate the tracking or “Track Shipment” section, usually displayed on the homepage
- Enter tracking number: Input your AWB number or tracking number in the provided field without spaces
- Submit request: Click the track, search, or submit button to fetch shipment information
- Review details: Examine the tracking results showing current status, location history, and expected delivery date
- Save information: Screenshot or note important details including contact numbers and delivery instructions
Method 2: Third-Party Tracking Platforms
Courier status finding websites provide an efficient alternative for tracking Professional Courier shipments:
Benefits of using third-party tracking tools:
- Track multiple courier companies from a single interface
- Simplified tracking display with easy-to-understand information
- Email and SMS notification capabilities for status updates
- No need to bookmark multiple courier websites
- Track record history for future reference
- Compare delivery performance across different services
To use these platforms, enter your Professional Courier tracking number on the tracking page. The system retrieves current status information directly from Professional Courier’s database.
Method 3: SMS and Mobile Tracking
Professional Courier may offer SMS-based tracking where you send your tracking number to a designated mobile number and receive automated status updates. This method is particularly useful in areas with limited internet access or when you need quick updates without opening a browser.
For mobile app tracking, check if Professional Courier has released an official app on Google Play Store or Apple App Store for convenient smartphone tracking.
Method 4: Customer Service Assistance
For immediate help or detailed information, contact Professional Courier through:
- Customer care helpline (phone numbers available on their official website)
- Email support for non-urgent tracking queries
- Branch office visits with your tracking number and identification
- Social media channels for quick responses
Customer service representatives can provide manual tracking updates, address specific concerns, and help resolve delivery issues.
Understanding Professional Courier Tracking Statuses
| Tracking Status | Meaning | Expected Action |
|---|---|---|
| Shipment Booked | Order created in system | Wait for pickup |
| Picked Up | Package collected from sender | In transit to facility |
| Received at Origin | Arrived at first facility | Processing for dispatch |
| In Transit | Moving between facilities | Normal progression |
| Arrived at Hub | Reached sorting center | Being sorted for destination |
| Dispatched | Sent toward destination | En route to delivery city |
| Reached Destination | Arrived at final city | Out for delivery soon |
| Out for Delivery | With delivery executive | Be available at address |
| Delivered | Successfully handed over | Shipment complete |
| Delivery Attempted | Unsuccessful delivery try | Contact branch immediately |
| Rescheduled | New delivery date assigned | Wait for re-delivery |
| Held at Office | Available for self-pickup | Visit with ID proof |
| Undelivered | Cannot be delivered | Action required urgently |
| RTO in Progress | Returning to sender | Contact sender immediately |
| RTO Delivered | Returned to sender | Contact sender for next steps |
Professional Courier Tracking Number Format
Professional Courier tracking numbers typically consist of alphanumeric characters ranging from 8-14 digits. The format varies based on service type and booking location:
Common tracking number formats:
- Numeric format: 1234567890
- Alphanumeric: PC123456789IN
- Mixed format: 2024PC12345
Your tracking number appears on your booking receipt, confirmation email, or SMS notification. Always enter the complete number exactly as provided, ensuring no spaces or special characters are added.
Typical Professional Courier Delivery Timeframes
Understanding standard delivery times helps manage expectations:
| Route Type | Express Service | Standard Service | Economy Service |
|---|---|---|---|
| Metro to Metro | 1-2 days | 2-4 days | 3-6 days |
| Metro to Tier-2 | 2-3 days | 3-5 days | 5-8 days |
| Metro to Tier-3 | 3-5 days | 5-8 days | 7-12 days |
| Metro to Rural | 5-8 days | 7-12 days | 10-18 days |
| Tier-2 to Tier-2 | 2-4 days | 4-6 days | 6-10 days |
| Within City | Same/Next day | 1-3 days | 2-4 days |
These timeframes are approximate and subject to variations based on weather, festivals, operational factors, and specific location accessibility.
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Common Professional Courier Tracking Issues and Solutions
Tracking Number Shows No Results
Causes and solutions:
Recent booking: New shipments need 4-12 hours before tracking activates. The package must be scanned at the first Professional Courier facility to register in the system. Wait several hours and retry.
Incorrect tracking number: Verify the tracking number carefully. Common errors include confusing 0 with O, 1 with I, or missing digits. Check your booking receipt or confirmation message for the correct number.
Booking incomplete: If payment failed or the booking process wasn’t completed, the tracking number might be generated but not activated. Contact the sender to verify successful booking.
System synchronization delay: During peak periods like festivals or sales events, database updates may lag. If tracking doesn’t work after 24 hours, contact Professional Courier customer service.
Tracking Status Frozen or Not Updating
When tracking information remains unchanged for extended periods:
Long-distance transit: Packages traveling between distant cities have longer gaps between scans—24-48 hours between updates is normal for inter-state shipments.
Weekend and holiday operations: Reduced operations during non-working days result in fewer tracking updates. Updates typically resume during regular business hours.
Scanning equipment failures: Technical issues or human error can cause tracking gaps even though packages continue moving physically.
Remote area shipments: Deliveries to tier-3 cities or rural locations have fewer scanning checkpoints, resulting in less frequent updates.
Action required: If tracking hasn’t updated for more than 3 business days beyond the estimated delivery date, contact Professional Courier customer service with your tracking number for manual verification.
Package Stuck at Same Location
If your shipment shows the same location for several consecutive days:
Hub congestion: During peak seasons, packages queue at major sorting facilities before progressing to the next destination.
Address verification needed: Incomplete, incorrect, or unclear address information causes packages to be held pending clarification.
Documentation issues: Missing or incorrect paperwork for commercial shipments or customs documentation.
Payment problems: COD shipments might experience delays if payment reconciliation issues arise.
Operational disruptions: Weather events, transport unavailability, or regional strikes can cause temporary holds.
Solution: Contact the Professional Courier branch shown in your tracking status. Request specific information about the hold reason and expected resolution timeline.
Delivery Attempted Without Contact
When tracking shows “Delivery Attempted” but you received no call or weren’t absent:
Common reasons:
- Delivery executive couldn’t locate the exact address
- Contact number incorrect, switched off, or out of network coverage
- Incomplete address missing flat number, floor, or landmark
- Building access restrictions or security issues
- Wrong recipient name causing confusion at delivery point
Immediate actions:
- Call the delivery executive if their number appears in tracking details
- Contact local Professional Courier branch office
- Verify complete address: house/flat number, floor, building name, landmark, locality, city, PIN code
- Confirm registered mobile number is correct and reachable
- Provide alternative contact number as backup
- Share specific location instructions or Google Maps link
- Schedule specific re-delivery time when you’ll be available
Managing Failed Deliveries
Professional Courier typically attempts delivery 2-3 times before initiating return to origin. After a failed delivery:
Within 24 hours:
Contact local branch: Find branch contact information from tracking details or the Professional Courier website. Explain the situation and request re-delivery.
Verify delivery details: Confirm complete address, active contact number, correct recipient name, and any special access requirements.
Self-pickup option: If home delivery isn’t feasible, request package hold at the nearest Professional Courier office for self-collection. Visit with valid photo ID and tracking number.
Authorize alternate recipient: Provide details of someone else who can accept the package on your behalf, ensuring they have proper identification.
Address correction: If the delivery address was wrong, provide the corrected address immediately. Note that address changes may incur additional charges and cause delivery delays.
Tracking International Shipments
For international shipments through Professional Courier, tracking involves additional considerations:
International tracking factors:
Multiple carrier integration: Professional Courier partners with international logistics networks. Your shipment may receive different tracking numbers as it passes through various carriers. Request all applicable tracking numbers.
Customs clearance: International packages undergo customs inspection, appearing as extended holds. This process typically takes 3-10 days depending on destination country regulations and documentation quality.
Tracking visibility gaps: During international transit, updates may be sporadic. Tracking generally resumes once the package enters the destination country’s delivery network.
Complete documentation: Ensure all customs declarations, commercial invoices, and required certificates are complete and accurate. Incomplete documentation is the primary cause of international shipping delays.
Duty and tax payments: Track any customs duties or taxes requiring payment before final delivery release.
Professional Courier Coverage Across India
Understanding Professional Courier’s operational reach:
| Location Type | Coverage | Delivery Speed | Reliability |
|---|---|---|---|
| Metro Cities | Excellent | Fast (1-3 days) | High |
| Tier-1 Cities | Very Good | Moderate (2-5 days) | High |
| Tier-2 Cities | Good | Moderate (3-7 days) | Good |
| Tier-3 Cities | Fair | Slower (5-10 days) | Variable |
| Rural Areas | Limited | Slowest (8-18 days) | Inconsistent |
For shipments to remote locations where Professional Courier’s network may be limited, inquire about partnership arrangements with local couriers or consider alternative carriers with stronger regional presence.
Best Practices for Effective Tracking
Save tracking details immediately: Screenshot, email yourself, or save the tracking number in your notes app as soon as you receive it. Lost tracking numbers are difficult to recover.
Monitor proactively: Check tracking every 24-48 hours rather than waiting until the expected delivery date. Early identification of issues allows faster resolution.
Enable notifications: If using third-party tracking platforms, activate email or SMS alerts for automatic status change notifications.
Keep sender information: Maintain the sender’s contact details. Senders have greater authority to resolve shipping problems and file official complaints.
Document everything: Keep copies of booking receipts, tracking screenshots, and all communication with Professional Courier. This documentation is crucial if disputes arise.
Verify contact details: Ensure the mobile number registered with your shipment is active and regularly checked. Unreachable contact numbers are a leading cause of delivery failures.
Provide complete addresses: Use full addresses including house/flat number, floor, building name, street, landmark, area, city, state, and accurate PIN code. Address completeness directly impacts delivery success.
When to Contact Professional Courier Support
Contact customer service in these situations:
Urgent scenarios:
- No tracking updates for 3+ business days
- Package marked delivered but not received
- Multiple delivery attempts despite availability
- Package stuck at same location for 5+ days
- Need to prevent return to origin
- Suspicious tracking activity on high-value shipment
General inquiries:
- Estimated delivery date clarification
- Service availability in specific areas
- Booking modifications or cancellations
- Documentation requirements for business shipments
- Rate inquiries for future bookings
- Service quality complaints
Contact channels:
- Customer care phone (available on official website)
- Email support for non-urgent matters
- Branch office visits for immediate resolution
- Social media for public visibility on issues
Always have your tracking number, booking details, and contact information ready when reaching out to customer service.
Preventing Tracking and Delivery Problems
For senders:
Complete address information: Provide comprehensive addresses including all necessary details—house/flat number, floor, building name, street, landmark, locality, city, state, and correct PIN code.
Accurate contact number: Double-check recipient’s mobile number. A single wrong digit causes delivery failures. Include alternative contact numbers when possible.
Appropriate packaging: Use proper packaging materials for item type and shipping distance. Poor packaging can lead to damage, holds, or returns.
Select correct service: Choose express, standard, or economy based on urgency and budget. Don’t expect fast delivery with economy service pricing.
Accurate content declaration: Proper declaration prevents customs issues and unnecessary inspections that delay shipments.
For recipients:
Regular monitoring: Check tracking status every 24-48 hours, especially approaching the expected delivery date.
Stay reachable: Keep registered mobile number active and reachable, particularly when tracking shows “Out for Delivery” or “Reached Destination.”
Provide delivery guidance: If your address is hard to find, share specific directions or coordinates when the package reaches your city.
Plan availability: Arrange to be at the delivery address or designate an alternative recipient with proper identification.
Security and Privacy Considerations
Protect tracking numbers: Avoid sharing tracking numbers publicly on social media or untrusted platforms. Tracking numbers can potentially be misused to intercept packages.
Verify delivery personnel: Professional Courier delivery executives should carry company identification. Verify credentials before accepting valuable shipments.
Use reputable tracking platforms: Choose established third-party tracking websites with clear privacy policies. Avoid suspicious sites requesting unnecessary personal information or payment details.
Report anomalies: If tracking shows unexpected changes like delivery to wrong addresses or suspicious activity, immediately contact Professional Courier.
Request proof of delivery: For high-value shipments, obtain detailed proof including recipient signature, photo, timestamp, and delivery executive details.
Business Users: Managing Multiple Shipments
For businesses shipping regularly through Professional Courier:
Bulk tracking systems: Implement spreadsheet templates or shipping software to track multiple shipments simultaneously.
Automated customer notifications: Set up systems that automatically share tracking information with customers after booking.
Performance analytics: Analyze tracking data to identify delivery patterns, problematic routes, seasonal variations, and areas needing improvement.
Standard operating procedures: Create documented processes for handling tracking exceptions—monitoring frequency, escalation protocols, and customer communication templates.
Relationship building: Maintain good relationships with Professional Courier account managers and branch staff for faster issue resolution.
Carrier diversification: Don’t rely exclusively on Professional Courier. Maintain relationships with 2-3 courier providers for backup options.
Volume negotiations: Regular high-volume shippers can negotiate better rates and service level agreements, including dedicated support and priority handling.
Comparing Professional Courier with Competitors
| Feature | Professional Courier | Blue Dart | Delhivery | DTDC | Ecom Express |
|---|---|---|---|---|---|
| Tracking Interface | Basic-Good | Excellent | Excellent | Good | Good |
| Update Frequency | Moderate | High | High | Moderate | Moderate |
| Mobile App | Check availability | Yes | Yes | Yes | Yes |
| GPS Tracking | Limited | Yes | Yes | Limited | Limited |
| Network Coverage | Growing | Extensive | Extensive | Extensive | E-commerce |
| Pricing | Competitive | Premium | Moderate | Moderate | Competitive |
| Customer Support | Good | Excellent | Good | Good | Good |
Professional Courier positions itself as a reliable mid-tier logistics provider offering competitive pricing with developing infrastructure suitable for cost-conscious customers.
Future Trends in Courier Tracking
The Indian logistics sector is adopting advanced technologies:
Emerging capabilities:
- Live GPS tracking: Real-time delivery executive location visibility
- AI predictions: Machine learning for accurate delivery time estimates
- Proactive alerts: Notifications before delays occur
- Contactless delivery: QR codes and photo proof of delivery
- Voice tracking: Integration with Alexa and Google Assistant
- Blockchain: Immutable tracking records for enhanced security
- IoT monitoring: Sensors for temperature, humidity, and shock tracking
As competition increases, Professional Courier will need to adopt these technologies to meet evolving customer expectations.
Frequently Asked Questions (FAQs)
Q1: How long does Professional Courier tracking take to activate after booking?
Professional Courier tracking typically activates within 4-12 hours after booking, once your package is picked up and scanned at the first Professional Courier facility or hub. For shipments booked late in the evening or on weekends, tracking activation might take until the next business day. If your tracking number shows no results after 24 hours, verify the number is correct by checking your booking receipt or confirmation message. During peak periods like festivals, Diwali, or major sale events, initial tracking activation might extend to 24-36 hours. If tracking remains inactive after this period, contact Professional Courier customer service to verify booking status.
Q2: Can I change the delivery address after my Professional Courier package is already in transit?
Address changes for in-transit packages are possible but must be requested immediately, ideally before the package reaches the destination city. Contact Professional Courier customer service or the destination branch with your tracking number and request an address change. Provide the complete new address with accurate PIN code and landmark details. Address changes typically delay delivery by 1-3 days and may incur additional charges depending on the distance between the original and new addresses. Once a package is marked “Out for Delivery,” address changes become very difficult. For best results, verify delivery addresses carefully before booking shipments.
Q3: What should I do if Professional Courier shows my package as delivered but I didn’t receive it?
First, thoroughly check with all possible recipients—family members, neighbors, building security staff, or household help who might have accepted the package. Verify the delivery address displayed in tracking matches your actual address exactly. Check common delivery spots around your property like gates, security desks, or safe locations where couriers sometimes leave packages. If the package is genuinely not received, immediately contact Professional Courier customer service within 24 hours to file a non-receipt complaint. Request detailed proof of delivery (POD) including recipient signature, name, photograph, timestamp, and delivery executive details. Professional Courier will investigate the delivery incident and either locate your package or process compensation according to their liability policy and declared shipment value.
Q4: Why does my Professional Courier tracking show the same status for multiple days?
Extended status stagnation can occur for several legitimate reasons: long-distance shipments naturally require more transit time between scanning checkpoints, weekend and public holiday operational reductions slow processing and updates, hub congestion during peak seasons like festivals causes sorting delays, shipments to remote tier-3 cities or rural areas have fewer intermediate scanning points, incomplete or unclear address information requires verification before proceeding, missing documentation for commercial or international shipments, payment clearance issues for COD deliveries, or weather disruptions and transport unavailability in specific regions. If your tracking displays the same status for more than 3 business days beyond the estimated delivery date, contact Professional Courier customer service with your tracking number for manual investigation and updated delivery estimates.
Q5: Is it safe to track Professional Courier shipments on third-party courier tracking websites?
Yes, tracking Professional Courier shipments on reputable third-party courier tracking websites is generally safe. These platforms simply fetch publicly available tracking information from Professional Courier’s database using your tracking number—they don’t have access to sensitive personal or payment information. However, use only established, trustworthy tracking platforms with clear privacy policies. Avoid suspicious websites that request unnecessary personal information beyond the tracking number, ask for payment details, or require account creation for basic tracking. Legitimate courier tracking services are free and only need your tracking number. Third-party platforms offer convenience when monitoring multiple shipments across different courier services simultaneously. For the most current information directly from the source, the official Professional Courier website remains the primary tracking method, but third-party tools provide valuable convenience without security concerns when chosen carefully.