BOB Courier Tracking: Complete Guide to Track Bank of Baroda Shipments in India
BOB Courier Tracking refers to the tracking system used to monitor shipments sent by Bank of Baroda (BOB) to its customers across India. Bank of Baroda, one of India’s largest public sector banks with over 8,300 domestic branches, regularly dispatches critical banking documents including debit cards, credit cards, chequebooks, account statements, loan documents, and welcome kits through various courier partners. Understanding how to track these shipments is essential for customers awaiting important banking materials.
What is BOB Courier Tracking?
BOB Courier Tracking is the process of monitoring banking document deliveries dispatched by Bank of Baroda to customer addresses. When the bank sends any physical document, card, or banking material, they assign a unique tracking number (AWB – Air Waybill number) through their courier partner, enabling customers to monitor the shipment’s journey from the bank’s dispatch center to their registered address in real-time.
This tracking capability is crucial because banking documents contain sensitive information, and customers need visibility into delivery status to ensure timely receipt and security of their important financial materials.
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Bank of Baroda Document Types Sent via Courier
Bank of Baroda dispatches various documents through courier services:
| Document Type | Typical Delivery Time | Priority Level | Tracking Reliability | Notification Method |
|---|---|---|---|---|
| Debit Cards (New/Replacement) | 7-10 working days | High | Comprehensive | SMS + Email |
| Credit Cards (All Variants) | 7-15 working days | High | Comprehensive | SMS + Email |
| Chequebooks | 5-10 working days | Medium | Good | SMS |
| PIN Mailers (Separate) | 7-10 working days | High | Limited | SMS |
| Account Opening Kits | 10-15 working days | Medium | Good | SMS + Email |
| Loan Sanction Letters | 5-10 working days | High | Good | Email + SMS |
| Demand Drafts | 5-7 working days | Medium | Good | SMS |
| Fixed Deposit Receipts | 7-10 working days | Medium | Good | SMS |
| Account Statements | 7-10 working days | Low | Limited | SMS |
| Investment Certificates | 10-15 working days | Medium | Good | |
| Insurance Policy Documents | 10-15 working days | Medium | Good | Email + SMS |
| Loan Closure Documents | 7-10 working days | Medium | Good | SMS + Email |
Courier Partners Used by Bank of Baroda
Bank of Baroda partners with multiple courier services for nationwide coverage:
Blue Dart Express Primary partner for metro cities and urban areas handling credit cards, premium banking products, and time-sensitive documents with end-to-end tracking and 7-10 day delivery timelines.
DTDC Courier Extensively used for tier-2 and tier-3 city deliveries managing chequebooks, account statements, loan documents with reliable tracking and 7-12 day delivery windows.
Professional Couriers Regional courier service handling deliveries in specific zones, particularly for bulk dispatches from zonal offices with good tracking infrastructure.
India Post Speed Post Used for remote areas, rural branches, and locations with limited private courier reach, providing basic tracking through indiapost.gov.in with 10-20 day delivery times.
Trackon Couriers Employed in select regions for routine banking correspondence and document dispatch with standard tracking capabilities.
Regional Courier Partners Bank of Baroda branches may use local courier services in specific states or regions for localized deliveries with varying tracking quality.
How to Find Your BOB Courier Tracking Number
Method 1: SMS Notification from Bank Bank of Baroda sends automated SMS to your registered mobile number when documents are dispatched. The message format typically includes: “Your [document type] has been dispatched via [Courier Name]. Tracking No: [AWB Number]. Expected delivery: [Date].” This SMS arrives within 24-48 hours of dispatch.
Method 2: Email Notification For credit cards, loan documents, and account opening kits, BOB sends email notifications to registered email addresses containing complete tracking details, courier partner name, and direct tracking links.
Method 3: BOB Internet Banking Portal Log into Bank of Baroda’s Baroda Connect internet banking portal, navigate to “Service Requests” or “Card Services” section, locate your pending request, and view tracking details alongside request status.
Method 4: BOB Mobile Banking App (bob World) Open the bob World mobile app, go to “Services” menu, select “Track Card Delivery” or “Service Request Status,” and view tracking information for active dispatches.
Method 5: Branch Inquiry Visit your Bank of Baroda home branch with your account number and request tracking information for dispatched documents. Branch managers can access dispatch records through internal systems.
Method 6: Customer Care Contact Call Bank of Baroda customer care at 1800 258 4455 (toll-free) or 0120-2304455, provide your account details and document request reference number to obtain tracking information.
Method 7: Credit Card Helpline For credit card deliveries specifically, call BOB credit card helpline at 1800 102 4455 with your application reference number or account details to get tracking number.
Step-by-Step Guide to Track BOB Courier
Step 1: Obtain Tracking Number Retrieve the AWB number from Bank of Baroda’s SMS or email notification. The tracking number is typically 10-12 characters containing numbers and sometimes letters.
Step 2: Identify Courier Partner Check which courier company is handling your delivery—this information is mentioned in BOB’s notification alongside the tracking number (Blue Dart, DTDC, India Post, etc.).
Step 3: Access Courier Website Navigate to the official tracking page of the identified courier service:
- Blue Dart: bluedart.com/tracking
- DTDC: dtdc.in/tracking
- India Post: indiapost.gov.in/vas/pages/trackconsignment.aspx
- Professional Couriers: tpcindia.com/track-your-shipment
- Trackon: trackon.in/track
Step 4: Enter Tracking Number Input your AWB number in the tracking field on the courier’s website. Ensure no extra spaces or characters are included.
Step 5: Submit Query Click the track or submit button to retrieve shipment information from the courier’s tracking database.
Step 6: Review Tracking Details Examine the tracking timeline showing:
- Booking/dispatch date from Bank of Baroda
- Current shipment location
- All transit scans through sorting hubs
- Out-for-delivery status
- Delivery confirmation with timestamp
- Any exceptions or delays
Step 7: Use Universal Tracking Tools Alternatively, use multi-courier tracking platforms supporting all major Indian couriers for consolidated tracking without visiting multiple websites.
Step 8: Monitor Regularly Check tracking status every 2-3 days, especially approaching expected delivery dates, to stay informed and coordinate availability.
Step 9: Take Action on Issues If tracking shows exceptions, delays, or delivery failures, contact both the courier company and Bank of Baroda immediately.
Understanding BOB Courier Tracking Statuses
Different tracking statuses indicate shipment progress stages:
| Tracking Status | Interpretation | Required Action |
|---|---|---|
| Booked/Manifested | Courier received from bank | None – wait for pickup scan |
| Picked Up from Bank | Collected from branch/processing center | None – in transit |
| In Transit | Moving between sorting facilities | None – monitor progress |
| Reached Hub | Arrived at regional sorting center | None – processing for delivery |
| Dispatched to Delivery Office | Sent to local delivery branch | Be available within 1-2 days |
| Out for Delivery | With delivery executive | Ensure availability at address |
| Delivery Attempted | Recipient unavailable | Check notifications and coordinate |
| Delivered | Successfully handed over | Verify contents immediately |
| Held at Branch | Awaiting customer pickup | Visit branch with ID proof |
| Undelivered – Incorrect Address | Address details insufficient | Update address with bank |
| RTO Initiated | Returning to bank | Contact bank immediately |
| Pending OTP Verification | Awaiting authentication for cards | Check mobile for OTP |
| On Hold – Verification Required | Bank verification pending | Contact bank branch |
| Customs Clearance (International) | Awaiting customs for foreign cards | Wait or contact customs |
Common BOB Courier Tracking Issues
Tracking Number Not Working Tracking numbers activate only after the courier’s first scan following pickup from the bank, taking 24-72 hours. If tracking remains inactive beyond 72 hours, the possible reasons include: bank hasn’t physically handed over to courier yet, incorrect tracking number in notification, or courier system delays. Contact your Bank of Baroda branch to verify actual dispatch status.
No Updates for Extended Period Static tracking for 5-7 days may indicate: shipment stuck at sorting hub due to operational issues, package misrouted to wrong destination, courier scanning gaps during long-distance transit, or address verification delays. Contact the courier company’s customer care and Bank of Baroda branch simultaneously for investigation.
Incorrect Delivery Address Displayed If tracking shows wrong address, this stems from incorrect registered address in bank records. Immediately contact your Bank of Baroda branch to update registered address and notify the courier company to correct delivery address if the package hasn’t been delivered yet.
Multiple Failed Delivery Attempts Failed deliveries occur due to: recipient unavailable at registered address, incorrect or unreachable mobile number, security/gate restrictions in gated communities, or delivery executive unable to locate address. After two failed attempts, packages typically return to sender. Contact courier immediately to schedule confirmed redelivery.
Delivered Status Without Receipt If tracking shows delivered but you haven’t received documents, check with family members, neighbors, building security, or reception. Review proof of delivery in tracking (recipient name, signature, timestamp). Report non-receipt to Bank of Baroda within 24 hours and file complaints with both bank and courier.
Long Transit Times to Remote Areas Rural and remote pin codes serviced through India Post Speed Post take 15-25 working days with limited tracking granularity. This is normal for areas beyond private courier reach. Patient monitoring and coordination with local post office helps.
Security Measures for BOB Banking Document Deliveries
Tamper-Proof Packaging All Bank of Baroda documents arrive in sealed security envelopes with tamper-evident features. Never accept packages showing signs of opening, damage, or resealing.
OTP Verification for Cards Debit and credit card deliveries require OTP (One-Time Password) authentication sent to registered mobile number. Delivery executives cannot hand over cards without successful OTP verification, preventing unauthorized delivery.
Identity Verification Couriers request government-issued photo ID (Aadhaar, PAN, Driving License, Passport) before delivering banking documents to ensure delivery to the correct account holder.
Signature Requirement High-value documents require recipient signatures with date and time as proof of delivery, creating accountability in the delivery process.
Separate PIN Dispatch For security, debit/credit card PINs are sent separately from cards through registered post, arriving 5-7 days after card delivery, preventing misuse if card is intercepted.
Tracking Confidentiality Keep tracking numbers confidential and don’t share on public platforms to prevent fraudulent tracking or interception attempts by unauthorized persons.
What to Do When You Receive BOB Courier
Immediate Verification Steps:
Step 1: Inspect Package Before Accepting Check envelope/package for tampering, damage, or resealing. Verify sender details show Bank of Baroda before accepting from delivery executive.
Step 2: Verify Delivery Executive Identity Legitimate couriers carry ID cards. For card deliveries, they’ll request OTP from your phone—never share OTP with anyone except during physical card handover.
Step 3: Provide Identification Show government-issued photo ID matching the account holder name. Delivery executives verify identity before handing over banking documents.
Step 4: Enter OTP for Card Deliveries Check your registered mobile for OTP SMS from Bank of Baroda. Provide OTP to delivery executive only after verifying their identity and inspecting package condition.
Step 5: Sign Proof of Delivery Sign the delivery receipt only after receiving and inspecting the package. Note date and time on the receipt.
Step 6: Open and Verify Contents Open the package immediately, preferably in front of the delivery executive if possible. Verify contents match your request—correct card type, account details, document type.
Step 7: Activate Cards Immediately For debit/credit cards, follow activation instructions immediately through ATM, internet banking, or phone banking to prevent misuse and enable usage.
Step 8: Report Discrepancies Immediately If contents don’t match, are damaged, or missing, photograph everything and report to Bank of Baroda customer care and branch within 24 hours.
Step 9: Destroy Old Cards If receiving replacement cards, immediately cut old cards (chip and magnetic strip) into pieces before disposal to prevent misuse.
Step 10: Retain Tracking Records Save tracking information, delivery receipts, and all correspondence for future reference and dispute resolution if needed.
How to Expedite BOB Document Delivery
Verify Registered Address Ensure your communication address in Bank of Baroda records is current, complete with house/building number, street, landmark, pin code, and matches your current residence to prevent delivery failures.
Update Contact Information Confirm your mobile number and email address registered with BOB are active and accessible to receive tracking notifications promptly.
Provide Detailed Address When requesting documents, give specific landmarks, building names, floor numbers, and alternate contact numbers to branch staff to facilitate easier delivery.
Choose Branch Pickup Option For urgent requirements, request branch pickup instead of courier delivery—documents can be collected from branch within 3-5 working days with ID proof.
Request Expedited Delivery Ask your branch if expedited courier options are available for urgent card requirements, though this may involve additional charges.
Track Proactively Monitor tracking status daily and coordinate availability at your address when status shows approaching delivery to prevent failed attempts.
Coordinate with Courier Once tracking shows out-for-delivery status, contact the courier company to confirm delivery time and ensure someone is available.
BOB Credit Card Delivery Tracking
Credit card deliveries follow specific protocols:
Stage 1: Application Processing After credit card approval, application enters card production queue taking 3-5 working days. No tracking available during this stage.
Stage 2: Card Production Physical card manufacturing and personalization with customer details takes 3-5 days. Bank updates application status but tracking isn’t active yet.
Stage 3: Dispatch to Courier Produced cards are handed to courier partners with tracking number generation. Bank sends SMS/email notification within 24 hours containing tracking details.
Stage 4: Transit to Destination Cards move through courier network with regular tracking updates showing hub-to-hub movement. This phase takes 5-10 working days depending on location.
Stage 5: Local Delivery Hub Arrival When cards reach destination city hub, tracking shows “Reached Destination” or similar status. Delivery occurs within 1-2 business days from this point.
Stage 6: Out for Delivery Delivery executive contacts customer and requests OTP authentication. Bank sends OTP to registered mobile number for security verification.
Stage 7: Physical Handover After OTP verification and identity confirmation through photo ID, credit card is delivered against signature. Activate immediately as per instructions.
Stage 8: PIN Mailer Follow-Up Separate PIN mailer arrives 5-7 days after card delivery through registered post with limited or no tracking.
Tracking BOB Debit Card Deliveries
Debit card tracking processes:
New Account Debit Cards Included in account opening welcome kit dispatched 7-10 days after account activation with tracking number for complete kit covering passbook, chequebook, and debit card.
Replacement Debit Cards Issued within 5-7 working days of request at branch or through internet banking with separate tracking number sent via SMS.
Upgraded Debit Cards When upgrading from regular to premium variants (Mastercard to Visa Platinum, etc.), new cards follow standard dispatch process with 7-10 day timeline and tracking.
Lost/Stolen Card Replacement Emergency replacement cards for lost/stolen cards may receive priority processing with 5-7 day delivery and comprehensive tracking through premium couriers.
Expired Card Renewal Renewed debit cards for expiring cards are dispatched automatically by bank 30-45 days before expiry with tracking notification sent to registered contacts.
Alternative Tracking Methods When Standard Process Fails
Bank of Baroda Customer Care Helpline Call 1800 258 4455 (toll-free 24×7) and navigate menu to reach customer care representative. Provide account number and request dispatch/delivery status of pending documents.
Branch Manager Contact Visit home branch or call branch manager directly with account passbook or debit card. Branch staff access internal dispatch logs to provide courier details and tracking numbers.
Regional Office Escalation For unresolved tracking issues, contact Bank of Baroda’s regional office for your state. Regional office contacts are available on BOB’s official website under branch locator.
Email to Customer Support Send detailed email to connect@bankofbaroda.com with account number, document type requested, request date, and tracking inquiry. Expect response within 2-3 working days.
Social Media Channels Tweet to @BankofBaroda or message on Facebook with account details (last 4 digits only for security) and tracking query for relatively quick responses.
Ombudsman Complaint If tracking issues remain unresolved and delivery is significantly delayed beyond timelines, file complaint with Banking Ombudsman through RBI’s CMS portal as last resort.
BOB Courier Tracking Through Baroda Connect
Internet Banking Portal Features:
Step 1: Login to Baroda Connect Access Baroda Connect internet banking portal at barodaconnect.bankofbaroda.co.in using customer ID and password.
Step 2: Navigate to Service Requests Click on “Service Requests” or “Requests” menu in the navigation panel.
Step 3: View Pending Requests Locate your pending document requests—chequebook, card reissue, statement, etc.—in the service requests list.
Step 4: Check Request Status Click on individual request to view detailed status including approval date, dispatch date, courier partner, and tracking number if available.
Step 5: Track Directly Some requests include direct tracking links redirecting to courier websites pre-filled with your tracking number for immediate status check.
Step 6: Download Dispatch Details Download or print dispatch confirmation containing all tracking details for offline reference and follow-up.
Regulatory Compliance in BOB Document Courier
RBI Guidelines on Card Delivery Reserve Bank of India mandates banks deliver debit cards within 7-10 working days and credit cards within 15 working days from application approval, making tracking essential for compliance monitoring.
Secure Dispatch Requirements RBI requires tamper-proof packaging, identity verification, and documented delivery for banking cards to prevent fraud and unauthorized access.
Separate PIN Dispatch Regulatory mandate requires banks to send PINs separately from cards through different dispatch mode or timing to enhance security.
Delivery Confirmation Documentation Banks must maintain proof of delivery records including recipient signatures, timestamps, and delivery executive details for audit and dispute resolution.
Customer Communication Standards Banking regulations require banks to inform customers about dispatch within 24-48 hours through SMS/email including tracking details for transparency.
Complaint Redressal Timeline Banks must resolve delivery-related complaints within 30 days as per RBI guidelines, with escalation mechanisms through Banking Ombudsman if unresolved.
Tracking Issues Resolution Timeline
Immediate Actions (Within 24 Hours): Report non-receipt despite delivered status, package tampering, wrong delivery, or missing contents to bank and courier immediately for investigation success.
Short-term Resolution (2-7 Days): Address correction, redelivery scheduling, tracking number corrections typically resolve within one week through bank-courier coordination.
Medium-term Resolution (7-15 Days): Lost package investigations, damaged document replacement, reissuance of cards require 1-2 weeks for complete resolution.
Long-term Cases (15-30 Days): Complex cases involving wrong deliveries, fraud investigations, or disputed deliveries may extend to 30 days as per banking complaint resolution timelines.
Frequently Asked Questions About BOB Courier Tracking
Q1: How long after requesting a document does Bank of Baroda dispatch it?
Bank of Baroda’s dispatch timeline varies by document type and processing complexity. Chequebooks are typically dispatched within 3-5 working days after request approval through branch or internet banking. Debit cards for new accounts are dispatched 7-10 working days after account opening once all documentation is verified and account is activated in the system. Replacement debit cards for lost/damaged cards are processed faster, usually dispatched within 5-7 working days of request. Credit cards take longer—7-10 working days for dispatch after application approval as they undergo credit verification, limit assignment, and card production processes. Loan sanction letters and related documents are dispatched within 5-7 working days after final approval and documentation completion. The tracking number becomes active 24-48 hours after physical dispatch when the courier performs the first scan. If you haven’t received tracking information within these timelines plus 2-3 buffer days, contact your Bank of Baroda branch to verify dispatch status and obtain tracking details.
Q2: What should I do if my BOB courier tracking shows delivered but I didn’t receive anything?
Delivered status without actual receipt requires immediate systematic action. First, thoroughly check with all household members if someone received the package on your behalf during your absence. Verify with neighbors in adjacent houses or apartments who might have accepted delivery for you. In apartment complexes, check with building security guards, reception staff, or building managers as courier executives often hand over packages to building representatives. Check your mailbox or common delivery areas in your building where packages might be left. Review the proof of delivery details in tracking information—many couriers now provide recipient name, signature image, delivery timestamp, and sometimes delivery photographs. If the delivery details don’t match your situation or you confirm non-receipt after these checks, take immediate action: call Bank of Baroda customer care at 1800 258 4455 within 24 hours to report non-receipt and request investigation. File formal complaint with your home branch providing tracking number, delivery status screenshot, and affirmation of non-receipt. Contact the courier company’s customer care with tracking number requesting delivery investigation and proof of delivery verification. For debit/credit cards, request immediate card blocking through phone banking or internet banking to prevent potential misuse. Document all communication with reference numbers for follow-up and escalation if needed.
Q3: Can I change the delivery address for Bank of Baroda courier after dispatch?
Address changes after Bank of Baroda dispatches documents are challenging but possible in limited circumstances. If tracking shows the package is still at the origin hub or early in transit before reaching your city, contact Bank of Baroda customer care immediately at 1800 258 4455 requesting address modification. Provide your account number, tracking number, original registered address, and complete new delivery address with pin code, landmarks, and alternate contact number. The bank can coordinate with their courier partner to update delivery instructions, though success depends on courier policies and package location. Simultaneously contact the courier company’s customer care with your tracking number requesting address correction to reinforce the change request. However, once tracking shows the package has reached your city’s delivery hub or shows “Out for Delivery” status, address changes become nearly impossible as the package is already assigned to a delivery executive’s route. In such cases, your best option is coordinating directly with the delivery executive (contact number sometimes provided in tracking) to provide directions to the new address if it’s within the same general area. For permanent address changes, visit your Bank of Baroda home branch with address proof documents to update your registered communication address in bank records to prevent future delivery complications.
Q4: Why is there no tracking information even after 5 days of Bank of Baroda sending dispatch notification?
Absence of tracking information several days after Bank of Baroda’s dispatch notification indicates potential issues in the courier handoff or system processes. Several scenarios explain this situation: the bank sent dispatch notification based on internal processing completion but physical handover to courier hasn’t occurred yet—internal banking processes show “dispatched” when documents leave processing center but actual courier pickup may lag by 2-3 days. Incorrect or invalid tracking number in the SMS/email notification due to data entry errors during courier booking can make tracking appear non-functional. Small Bank of Baroda branches in rural or semi-urban areas may book courier shipments but actual pickup happens during scheduled courier visits every 2-3 days, delaying first scan. Courier companies activate tracking only after first physical scan at their facility, which for some regions can take 3-4 days after booking. To resolve this, first verify you’re entering the tracking number correctly without extra spaces or characters. Check if you’re using the correct courier company’s tracking portal as mentioned in BOB’s notification. Wait for 7 working days from notification before escalating since banking courier processes can have inherent delays. After 7 days without active tracking, contact your Bank of Baroda branch with the notification message to verify actual dispatch status and confirm tracking number accuracy. The branch can check internal dispatch logs and reconfirm courier details.
Q5: How long does Bank of Baroda courier tracking typically show “In Transit” status?
“In Transit” status duration varies significantly based on origin-destination distance, courier partner, and service type. For deliveries within the same state using premium couriers like Blue Dart, “In Transit” typically lasts 24-48 hours as packages move through local sorting hubs to delivery branches. For interstate deliveries between metro cities (Mumbai to Delhi, Bangalore to Hyderabad, etc.), expect 2-4 days in “In Transit” status as packages travel through trunk routes and regional sorting centers. For deliveries from metro branches to tier-2 or tier-3 cities, “In Transit” extends to 3-5 days involving multiple hub transfers—metro hub to state capital hub to district hub to delivery branch. For remote, rural, or hill station pin codes serviced through India Post Speed Post, “In Transit” can last 7-15 days due to multiple transportation modes and limited scanning infrastructure. The status remains static during actual highway transit between distant cities, typically 1-3 days depending on distance. Weekend and holiday periods extend “In Transit” duration by 1-2 days as courier operations slow down. However, if your tracking shows “In Transit” for more than 7 working days for intra-state delivery or 10 working days for interstate delivery, this warrants investigation. Contact both the courier company’s customer care and Bank of Baroda branch to request shipment location verification and estimated revised delivery date.