Delhivery Courier Tracking: Complete Guide to Track Your Shipments in 2025
Delhivery is one of India’s largest and most reliable logistics and supply chain companies, handling millions of shipments daily across the country. Whether you’re expecting an e-commerce order or sending important documents, tracking your Delhivery courier ensures peace of mind and helps you stay informed about your package’s journey.
What is Delhivery Tracking?
Delhivery tracking is a real-time shipment monitoring system that allows customers to check the current status and location of their parcels. Using a unique tracking number (also called AWB number or waybill number), you can access detailed information about your shipment from pickup to final delivery.
Also Track : Desk to Desk Courier Tracking
How to Track Delhivery Courier: Step-by-Step Guide
Method 1: Official Delhivery Website
- Visit the official Delhivery website
- Navigate to the tracking section
- Enter your tracking number (AWB number)
- Click on “Track” or press Enter
- View your shipment details and current status
Method 2: Mobile App Tracking
Delhivery offers a dedicated mobile application available on both Android and iOS platforms:
- Download the Delhivery app from Google Play Store or Apple App Store
- Open the app and select “Track Shipment”
- Enter your tracking number
- Get real-time updates and push notifications
Method 3: SMS Tracking
Send an SMS with your tracking number to Delhivery’s designated number to receive instant status updates directly on your mobile phone.
Method 4: Third-Party Tracking Websites
Several third-party courier tracking aggregators support Delhivery tracking, allowing you to track multiple couriers from different companies in one place.
Understanding Delhivery Tracking Numbers
| Tracking Number Format | Description | Example |
|---|---|---|
| AWB Number | Air Waybill number (10-12 digits) | 1234567890 |
| Order ID | E-commerce platform order number | ORD-2025-001 |
| Reference Number | Customer reference number | REF123456 |
Delhivery Shipment Status Meanings
| Status | Meaning | Action Required |
|---|---|---|
| Pickup Scheduled | Shipment pickup has been arranged | None – Wait for pickup |
| In Transit | Package is moving between facilities | None – Shipment is on the way |
| Out for Delivery | Package is with delivery agent | Be available at delivery address |
| Delivered | Successfully delivered to recipient | Confirm receipt |
| Failed Delivery Attempt | Delivery attempted but unsuccessful | Contact courier or be available |
| Held at Warehouse | Package waiting at local facility | Contact customer service |
| RTO Initiated | Return to Origin process started | Contact sender or customer care |
| Pending | Awaiting processing | Wait for next update |
Delhivery Delivery Time Estimates
| Service Type | Domestic Delivery | Metro to Metro | Remote Areas |
|---|---|---|---|
| Express | 1-2 business days | 1 business day | 3-4 business days |
| Standard | 3-5 business days | 2-3 business days | 5-7 business days |
| Surface | 5-7 business days | 4-5 business days | 7-10 business days |
| Economy | 7-10 business days | 5-7 business days | 10-14 business days |
Note: Delivery times may vary based on location, weather conditions, and other factors
Common Delhivery Tracking Issues and Solutions
1. Tracking Number Not Found
Possible Reasons:
- Number entered incorrectly
- Shipment not yet registered in system
- Recently booked shipment (allow 2-4 hours)
Solutions:
- Double-check the tracking number
- Wait a few hours and try again
- Contact the sender for correct details
2. Status Not Updating
Possible Reasons:
- Package in transit without scan points
- System delay in updating information
- Package at hub awaiting processing
Solutions:
- Wait 24 hours for next update
- Contact Delhivery customer support
- Check with sender for additional information
3. Failed Delivery Attempts
Common Causes:
- Recipient unavailable
- Incorrect address
- Contact number unreachable
Solutions:
- Ensure someone is available at delivery address
- Verify delivery address with sender
- Update contact information with courier
Delhivery Customer Support Contact Information
| Contact Method | Details | Availability |
|---|---|---|
| Customer Care Number | 1800-123-9000 (Toll-Free) | 24/7 |
| Email Support | customercare@delhivery.com | Response within 24 hours |
| Website | www.delhivery.com | 24/7 |
| Social Media | Twitter, Facebook Support | Business hours |
| Live Chat | Available on website | Business hours |
Benefits of Using Delhivery Tracking
- Real-Time Updates: Get instant information about your package location
- Transparency: Complete visibility of shipment journey
- Estimated Delivery Date: Plan your schedule accordingly
- Proof of Delivery: Access delivery confirmation and signatures
- Proactive Problem Resolution: Identify and address issues early
- Multiple Tracking Options: Track through various platforms
- Notifications: Receive SMS and email alerts for status changes
Tips for Smooth Delhivery Courier Experience
- Save Your Tracking Number: Keep it handy for quick reference
- Enable Notifications: Stay updated without manual checking
- Verify Address Details: Ensure accurate delivery information
- Be Available During Delivery: Reduce failed delivery attempts
- Contact Support Early: Reach out at first sign of delay
- Check Packaging: Inspect packages upon delivery
- Provide Feedback: Rate your delivery experience
Delhivery Services Overview
| Service Category | Description | Ideal For |
|---|---|---|
| Express Parcel | Fast delivery within 1-2 days | Urgent shipments |
| PTL (Part Truck Load) | Medium-sized shipments | B2B deliveries |
| FTL (Full Truck Load) | Large volume shipments | Bulk orders |
| Cross Border | International shipping | Export/Import |
| Reverse Logistics | Product returns | E-commerce returns |
| Warehousing | Storage solutions | Inventory management |
Frequently Asked Questions (FAQs)
Q1: How long does Delhivery take to deliver within the same city?
A: Typically 1-2 business days for metro cities and 2-3 days for other locations. Express services can deliver within 24 hours in major metros.
Q2: Can I change the delivery address after shipment?
A: Contact customer support immediately at 1800-123-9000. Address changes may be possible if the package hasn’t reached the destination hub. Early requests have higher success rates.
Q3: What if my package shows delivered but I haven’t received it?
A: First, check with family members, neighbors, or building security. Verify the delivery address and check for any safe drop locations. If still not found, contact Delhivery support immediately with your tracking number for investigation.
Q4: How accurate is Delhivery tracking?
A: Delhivery tracking is generally accurate with real-time updates at major checkpoints throughout the delivery journey. Updates typically occur at pickup, hub transfers, out for delivery, and final delivery stages.
Q5: Is weekend delivery available with Delhivery?
A: Yes, Delhivery operates on Saturdays and Sundays in most locations. However, delivery times may vary, and some remote areas might have limited weekend service.
Q6: What should I do if my tracking shows “RTO Initiated”?
A: RTO (Return to Origin) means your package is being sent back to the sender. This usually happens due to failed delivery attempts, incorrect address, or recipient unavailability. Contact the sender or Delhivery customer care immediately to resolve the issue and possibly redirect the shipment.
Q7: How many delivery attempts does Delhivery make?
A: Delhivery typically makes 2-3 delivery attempts before initiating RTO. The delivery agent will call the provided contact number before each attempt. Ensure you’re reachable and available at the delivery address.
Q8: Can I track multiple Delhivery shipments at once?
A: Yes, you can track multiple shipments by entering multiple tracking numbers separated by commas on the Delhivery website or app. This feature is helpful for bulk orders or businesses managing multiple deliveries.
Q9: What does “Shipment Held at Warehouse” mean?
A: This status indicates your package is at a Delhivery facility awaiting further action. Common reasons include incomplete address details, payment issues, customs clearance (for international shipments), or temporary hold due to operational reasons. Contact customer support for specific details.
Q10: How do I file a complaint if my shipment is delayed or lost?
A: You can file a complaint through multiple channels: call customer care at 1800-123-9000, email customercare@delhivery.com with your tracking number and details, use the complaint section on the Delhivery website, or reach out via their social media channels. Keep your tracking number and shipment details ready for faster resolution.
Conclusion
Delhivery courier tracking provides a seamless way to monitor your shipments from pickup to delivery. With multiple tracking methods, real-time updates, and comprehensive customer support, Delhivery ensures you’re always informed about your package’s status. Whether you’re a frequent shipper or occasional customer, understanding how to effectively use Delhivery’s tracking system can enhance your delivery experience and provide peace of mind.
By following this guide and utilizing the various tracking options available, you can stay connected with your shipments and ensure timely delivery of your important packages across India.