ARC Courier Tracking: Complete Guide for Indian Customers (2025)

ARC Courier Services operates as a logistics provider in India, offering domestic courier and parcel delivery solutions across various regions. For customers using ARC Courier, understanding the tracking system is essential for monitoring shipments, ensuring timely deliveries, and resolving potential issues during the transit process.

Table of Contents

What is ARC Courier Tracking?

ARC courier tracking is a digital monitoring system that allows customers to track their parcels in real-time from pickup to final delivery. Each shipment is assigned a unique tracking number that serves as an identifier within ARC’s logistics network, enabling customers to access detailed information about their package’s current location, transit history, and delivery status.

Also Track: Arihant Courier Tracking

The tracking system functions through barcode scanning at multiple checkpoints including pickup locations, sorting facilities, transit hubs, and delivery points. These scans automatically update the central database, making real-time information accessible to customers through various tracking platforms.

How to Track ARC Courier Shipments in India

Official ARC Courier Website Tracking

The primary method for tracking ARC shipments:

Navigate to the ARC Courier official website
Locate the tracking section or tracking input field
Enter your complete tracking number without spaces
Click “Track” or “Submit” button
View comprehensive tracking details including current status and location history

The website displays detailed information such as booking date, current location, transit checkpoints, expected delivery date, and delivery confirmation with recipient details.

SMS-Based Tracking

ARC Courier may provide SMS tracking services:

Send your tracking number to ARC’s designated SMS service number
Receive automated text response with current shipment status
Useful for customers without internet connectivity
Works across all major Indian telecom networks
Standard SMS charges apply based on operator

Customer Service Tracking

For detailed tracking assistance:

Contact ARC customer service helpline during business hours
Provide tracking number to customer service representative
Receive verbal updates on shipment location and status
Ask specific questions about delivery timing or issues
Request escalation for delayed or problematic deliveries

Third-Party Courier Tracking Platforms

Independent tracking websites support ARC shipments:

Enter ARC tracking number on multi-courier tracking platforms
Track shipments from multiple carriers in one interface
Useful for businesses managing diverse logistics providers
Access historical tracking data and delivery reports
Receive consolidated notifications across carriers

Understanding ARC Tracking Number Format

ARC tracking numbers follow specific patterns:

Tracking Number Characteristics:

Length: Typically 10-15 alphanumeric characters
Format: May contain letters and numbers in specific sequences
Case sensitivity: Usually not case-sensitive but enter as shown
Location: Printed on shipping receipt, booking confirmation, and docket
Validity: Active from booking until delivery completion

Always verify your tracking number immediately after booking. Keep the tracking number accessible in multiple locations (email, notes, photos) until successful delivery confirmation.

ARC Courier Tracking Status Updates Explained

Understanding status messages helps monitor your shipment’s progress:

Status Message	Meaning	Expected Next Action
Booking Confirmed	Shipment registered, pickup scheduled	Awaiting collection
Picked Up	Package collected from sender	Transit to origin facility
Received at Origin	Arrived at local ARC facility	Processing and sorting
In Transit	Moving between ARC facilities	Continued movement
Reached Destination Hub	Arrived at destination city facility	Sorting for delivery
Out for Delivery	Loaded on delivery vehicle	Delivery attempt same day
Delivered Successfully	Handed to recipient	Final status
Delivery Attempted	Recipient unavailable	Reattempt scheduled
Held at Office	Awaiting pickup or instructions	Customer action required
Return in Progress	Returning to sender	RTO process initiated
Undelivered	Delivery failed after attempts	Sender notification

ARC Courier Service Coverage in India

ARC Courier operates in specific regions across India:

Service Zones:

Urban and metropolitan areas with direct branch presence
Tier-2 and Tier-3 cities through network partnerships
Industrial zones and commercial hubs
Semi-urban areas with extended delivery timelines
Rural connectivity through local delivery partners

Coverage Verification: Before booking, verify serviceability to your destination pincode on ARC’s website or through customer service. This prevents delays or additional charges for unserviceable areas.

ARC Courier Delivery Timeframes

Standard delivery timelines within ARC service areas:

Route Type	Distance	Typical Delivery Time
Same City	Local delivery	1-2 business days
Metro to Metro	Between major cities	2-4 business days
Metro to Tier-2	Major to smaller cities	3-5 business days
Inter-State Standard	Across state borders	4-6 business days
Remote Locations	Difficult access areas	5-8 business days
Express Service	Priority delivery	1-3 business days

These timelines represent standard domestic courier services under normal conditions. Actual delivery times vary based on weather, festivals, traffic conditions, and operational factors.

Step-by-Step Tracking Guide

For Senders

Immediately After Booking:

Verify tracking number printed on receipt matches your records
Save tracking number digitally and physically
Share tracking number with recipient via SMS or email
Wait 4-6 hours before first tracking attempt
Set daily reminders to monitor shipment progress

During Transit:

Track shipment every 24 hours during business days
Note any status changes or unusual delays
Contact customer service if tracking shows no updates for 48+ hours
Keep booking receipt and documentation until delivery confirmation
Maintain communication with recipient about expected delivery

For Recipients

Preparation:

Request tracking number from sender immediately
Begin tracking 1-2 days before expected delivery date
Ensure contact number on shipment details is reachable
Verify complete delivery address with sender including landmarks
Plan availability during typical delivery hours (10 AM – 6 PM)

When Status Shows “Out for Delivery”:

Keep phone accessible for delivery executive calls
Ensure authorized person available at delivery address
Prepare ID proof if required for verification
Keep COD payment ready if applicable
Inspect package condition before signing delivery confirmation

Common ARC Tracking Issues and Solutions

Tracking Number Not Working

Possible Causes:

Recently booked shipment (2-8 hour system update delay)
Incorrect tracking number entry or typos
Pickup not yet completed from sender location
Booking pending confirmation or cancellation
Technical issues with ARC tracking database

Resolution Steps:

Wait minimum 6-8 hours after booking before tracking
Verify each character of tracking number against booking receipt
Check for common character confusion (0/O, 1/I/l, 5/S)
Remove spaces, dashes, or special characters from entry
Contact ARC customer service with booking details for verification

Tracking Status Not Updating

Common Reasons:

Package in transit between scanning facilities
Weekend or public holiday affecting operations
Remote area with limited scanning infrastructure
Bulk shipment awaiting sorting at facility
Technical scanning equipment malfunction

Actions to Take:

Allow 48-72 hours between status updates during normal transit
Consider extended timelines during festival seasons or peak periods
Check if route includes remote areas with delayed scanning
Contact origin and destination ARC branches for manual updates
Escalate to customer service if no updates exceed 4 business days

Delivery Exception or Failed Delivery

Common Scenarios:

Incorrect or incomplete recipient address
Recipient phone number switched off or unreachable
Access restrictions (gated societies, secured offices)
Recipient absent during delivery attempt
COD amount mismatch or payment issues

Corrective Actions:

Contact ARC delivery branch immediately with tracking number
Update recipient contact information if incorrect
Provide detailed address with landmarks and alternative contact
Authorize alternative recipient with proper identification
Arrange self-pickup from nearest ARC branch if delivery repeatedly fails

Best Practices for Effective ARC Tracking

Pre-Shipment Preparation

For Senders:

Provide complete recipient details including alternative phone number
Include clear delivery instructions and landmarks in address
Choose appropriate packaging to protect contents during transit
Declare accurate item value for insurance purposes
Request tracking notifications if ARC offers this service

For Business Customers:

Maintain tracking spreadsheet for multiple shipments
Integrate ARC tracking into order management system if API available
Train staff on proper addressing and booking procedures
Establish escalation protocol for delivery failures
Analyze tracking data to identify problematic delivery zones

During Transit Monitoring

Daily Tracking Routine:

Check tracking status once daily during business hours
Document each status change with date and time
Note any discrepancies between expected and actual progress
Set alerts for shipments approaching committed delivery dates
Contact customer service proactively before deadline issues

Communication Management:

Keep recipient informed of shipment progress
Share tracking number and expected delivery window
Notify recipient when status changes to “Out for Delivery”
Coordinate availability for high-value or time-sensitive shipments
Maintain records of all communications with ARC

Post-Delivery Verification

Upon Successful Delivery:

Verify tracking shows “Delivered” status with timestamp
Confirm recipient received package in good condition
Obtain delivery confirmation proof if required for records
Archive tracking information for minimum 30 days
Process any applicable COD remittances

For Damaged or Missing Shipments:

Document damage with photographs immediately
Do not accept severely damaged packages without noting condition
File complaint with ARC within 24 hours of delivery
Retain all packaging materials for inspection
Submit insurance claim if shipment was insured

ARC Courier Services Beyond Basic Tracking

Cash on Delivery (COD) Tracking

Monitor COD shipments with additional features:

Track delivery confirmation and payment collection status
Verify COD amount collected matches booking value
Monitor remittance timeline from ARC to sender
Access COD reports through business customer portals
Reconcile COD collections with delivery confirmations

Proof of Delivery (POD) Documentation

Access delivery verification documents:

Request POD through customer service with tracking number
POD includes recipient signature and delivery timestamp
Some services provide delivery photographs
Essential for resolving delivery disputes
Available typically 24-48 hours after delivery
Business customers may have direct dashboard access

Bulk Shipment Management

Features for high-volume shippers:

Upload multiple tracking numbers for batch tracking
Dashboard showing all active shipments status
Filter by delivery status, destination, or date range
Exception alerts for failed or delayed deliveries
Performance analytics on delivery success rates
Zone-wise delivery time analysis

Integrating ARC Tracking into Business Operations

E-commerce Integration

Online sellers can enhance customer experience:

Integration Methods:

Display ARC tracking information on customer order pages
Send automated tracking updates via email/SMS
Link to ARC tracking portal from order confirmation emails
Provide expected delivery date estimates
Alert customers when shipments are out for delivery

Benefits:

Reduced customer service inquiries about order status
Improved customer satisfaction through transparency
Decreased failed delivery rates through proactive communication
Better inventory planning based on delivery performance data

Manual Tracking Systems

For businesses without technical integration:

Spreadsheet Management:

Create Excel/Google Sheets with tracking numbers and order IDs
Add columns for booking date, status, expected delivery, actual delivery
Update status through daily manual tracking checks
Use color coding for status categories (in transit, delivered, exception)
Flag problematic shipments for immediate follow-up

Team Coordination:

Assign tracking responsibilities to specific team members
Establish daily tracking check schedules
Create escalation procedures for delivery issues
Share tracking spreadsheet with relevant departments
Conduct weekly reviews of delivery performance metrics

Security and Privacy in ARC Tracking

Protecting Tracking Information

Tracking numbers require reasonable security:

Avoid sharing tracking numbers on public platforms or social media
Use secure channels when sharing tracking details with recipients
Monitor for unauthorized tracking attempts if handling sensitive shipments
Report suspicious delivery activity to ARC immediately
Educate recipients about tracking information security

Identifying Legitimate Communications

Recognize genuine ARC communications versus scams:

Legitimate ARC Communications:

Come from official ARC email domains or registered phone numbers
Never request banking credentials or OTPs
Don’t contain suspicious links or attachments
Match information available through official tracking

Scam Warning Signs:

Unsolicited messages about unexpected deliveries
Requests for payment through non-official channels
Generic greetings instead of tracking number references
Pressure tactics demanding immediate action
Links to non-ARC domains

Handling Disputes and Complaints

Documentation for Disputes

Maintain comprehensive records:

Original booking receipt with tracking number and shipment details
Screenshots of all tracking status updates with timestamps
Communication logs with ARC (call recordings, emails, chat transcripts)
Photographs of packaging damage if applicable
Proof of declared value (invoices, purchase receipts)

Escalation Process

When standard customer service doesn’t resolve issues:

Level 1 – Branch Manager: Contact local ARC branch manager for direct intervention and resolution of delivery or tracking issues.

Level 2 – Regional Office: Escalate to regional operations head for systemic issues or unresolved branch-level complaints.

Level 3 – Corporate Office: Submit formal written complaint to ARC corporate office with complete documentation and case history.

Level 4 – Consumer Forums: File complaint with District Consumer Forum if internal escalation fails to resolve legitimate grievances.

Level 5 – Insurance Claims: Initiate insurance claim process for lost or damaged insured shipments with complete documentation.

Resolution Timelines

Expected timeframes for issue resolution:

Tracking technical issues: 24-48 hours
Delivery address corrections: 1-2 business days
Failed delivery reattempts: 2-3 business days
Lost package investigations: 7-14 business days
Damage claims processing: 15-30 days with complete documentation
Insurance claim settlements: 30-60 days depending on claim complexity

ARC Tracking Comparison with Competitors

Understanding ARC’s tracking capabilities relative to other Indian couriers:

Feature	ARC Courier	Major National Couriers	Regional Couriers
Online tracking	Available	Standard feature	Varies by provider
Real-time updates	Moderate frequency	High frequency	Often limited
Mobile app	Check availability	Usually available	Rarely available
SMS notifications	Basic service	Multi-channel alerts	Limited options
API for businesses	Verify availability	Standard offering	Rarely offered
POD access	Through customer service	Dashboard access	Manual request
Coverage area	Regional focus	Pan-India	Local/hyperlocal

Alternative Tracking Methods During System Issues

When Online Tracking Fails

Direct Branch Communication:

Find destination branch contact from ARC website or booking receipt
Call during business hours with tracking number ready
Request manual tracking update from branch operations
Get delivery executive contact for direct coordination
Arrange branch pickup if delivery continues failing

Social Media Channels:

Check if ARC maintains Facebook or Twitter customer service presence
Send direct message with tracking number and issue summary
Public posts sometimes receive faster attention
Follow up on provided reference or ticket numbers
Maintain professional communication tone for better response

Written Complaints:

Email formal complaint to ARC customer service address
Include tracking number, booking date, sender/recipient details
Attach supporting documentation (receipts, screenshots)
Request specific resolution and response timeline
Send registered post to corporate office if email gets no response

Emergency Tracking Options

For urgent or high-value shipments:

Contact sender for direct intervention with ARC account manager
Visit nearest ARC branch in person with tracking number and ID
Request supervisor intervention for expedited resolution
Escalate through any business account relationship if applicable
Document all interactions for potential complaint or claim filing

Future of Courier Tracking in India

Emerging technologies impacting tracking systems:

Technological Advancements:

GPS-based real-time vehicle tracking becoming industry standard
AI-powered predictive delivery time estimations
IoT sensors for monitoring package conditions during transit
Blockchain for tamper-proof delivery verification
Drone delivery tracking for remote area access

Customer Experience Improvements:

Live delivery executive location sharing in final mile
Precise 30-60 minute delivery window notifications
Photo confirmation of delivery location and condition
Digital signature capture eliminating paper POD
Integrated two-way communication with delivery personnel
Proactive exception notifications with resolution options

Regional and national couriers in India progressively adopt these technologies based on investment capacity and operational scale. ARC’s technology adoption timeline depends on their business growth and customer demands.

Frequently Asked Questions (FAQs)

Q1: How long does ARC Courier take for delivery within India?

ARC delivery times depend on distance and service type: same-city deliveries take 1-2 business days, metro-to-metro shipments require 2-4 days, while remote areas need 5-8 business days. Express services reduce these timelines by 1-2 days with premium charges.

Q2: Why is my ARC tracking number not showing any information?

Wait 6-8 hours after booking for tracking activation as system updates take time. Verify tracking number accuracy against your receipt, ensure pickup occurred, and contact ARC customer service if the number remains invalid after 24 hours.

Q3: What should I do if ARC tracking shows no updates for 3 days?

Contact both origin and destination ARC branches directly with your tracking number for manual status checks. If the package is genuinely stuck, request escalation to ensure movement and update tracking systems accordingly.

Q4: How can I get proof of delivery for my ARC shipment?

Contact ARC customer service with your tracking number and request POD documentation within 48 hours of delivery. POD typically includes recipient signature, delivery timestamp, and sometimes delivery photos for verification purposes.

Q5: Can I change delivery address after my ARC shipment is dispatched?

Contact ARC customer service immediately with your tracking number before the package reaches the destination city. Address changes are possible if the shipment hasn’t been loaded for final delivery, though restrictions apply based on current transit status.