Avikam Courier Tracking: Complete Guide to Track Your Shipments in India (2025)

In today’s fast-paced e-commerce and business environment, real-time package tracking isn’t just convenient—it’s essential. Whether you’re a business shipping critical documents, an e-commerce seller managing hundreds of orders, or an individual waiting for an important parcel, knowing exactly where your package is provides transparency and peace of mind. Avikam Logistics Private Limited has emerged as a technology-driven logistics provider in India, offering comprehensive tracking solutions that leverage automation and artificial intelligence for superior service delivery.

Table of Contents

This definitive guide covers everything you need to know about Avikam Courier tracking—from understanding their innovative logistics approach to mastering the tracking process, resolving common issues, and leveraging their services for business growth.

About Avikam Logistics Private Limited

Founded in 1998 and headquartered in Bangalore (Karnataka’s Silicon Valley), Avikam Logistics Private Limited has positioned itself at the forefront of India’s rapidly evolving domestic logistics landscape. The company was officially incorporated on April 6, 2015, with Corporate Identification Number (CIN) U63013KA2015PTC079646, founded by Mannoji Rao Vijay Kumar Ghorpade and Narayana Rao Chandrashekhar.

Also Track: Aviral Courier Tracking

Avikam Logistics Pvt. Ltd. is part of the Airstate Integrated Operations and Dispatches Pvt. Ltd. group, established specifically to drive growth in domestic air freight and express distribution. The company operates as an integrated supply chain management organization providing comprehensive 4PL (Fourth-Party Logistics) services across all business segments.

Corporate Vision and Mission

Vision: To achieve and sustain a prominent position as one of the top 5 domestic courier companies in India in terms of shipment volumes, setting new industry benchmarks for innovation and service excellence.

Mission: To prioritize and enhance customer experience by providing efficient, reliable courier services while consistently delivering value-added services that exceed basic courier requirements. The company embraces cutting-edge technologies and innovative solutions to streamline logistics processes, ensuring speed, accuracy, and transparency in operations.

Core Values:

Operational excellence in every aspect of courier business
Daily innovation to enhance service quality and efficiency
Continuous staff training and development programs
Customer-centric approach with tailored solutions
Integration of automation and artificial intelligence
Commitment to speed, security, and cost advantage

Strategic Positioning

Avikam has emerged with disruptive service models tailored to meet diverse customer requirements through customized processes. By utilizing automation and artificial intelligence, the company delivers exceptional quality consistently across three critical dimensions: speed, security, and cost-effectiveness.

The logistics landscape has undergone unprecedented changes in the past decade, creating both immense opportunities and formidable challenges for supply chain management providers. Avikam’s commitment to addressing logistical challenges enables them to continuously adapt services and provide enduring solutions for clients across multiple industries.

Industry Specialization

Avikam executes projects to the highest quality standards across diverse sectors:

Pharmaceuticals: Temperature-controlled logistics with regulatory compliance
Automobiles: Parts distribution and just-in-time delivery
Fashion: Seasonal inventory management and rapid distribution
Chemicals: Hazardous materials handling with safety protocols
Hardware: Heavy equipment and machinery transportation
FMCG: Fast-moving consumer goods distribution networks
Deep Sea Energy Equipment: Specialized project cargo handling
E-commerce: Last-mile delivery and returns management

Geographic Presence

Headquarters: No. 48 & 49, Avikam House, Galaxy Enclave, International Airport Road, Next to Jakkur Flying Club, Bangalore – 560064, Karnataka, India

Registered Office:

2, 1st Floor, 15th Cross, Kolandappa Garden, Anepalya (Gajendra Nagar), Adugodi Post, Bangalore – 560030, Karnataka

Branch Locations:

Mumbai: Shop No. 4, Mithila Apartment, Near Om Nagar Abhishree, Near Jain Temple, Andheri East – 400059
Pan-India Operations: Extensive network spanning major metropolitan cities and tier-2/tier-3 towns

Avikam operates across numerous urban and remote locations throughout India, ensuring comprehensive service coverage from Silicon Valley Bangalore to emerging markets nationwide.

Comprehensive Service Portfolio

Avikam provides end-to-end logistics solutions that cover the entire supply chain journey:

Core Courier Services

Express Courier: For urgent shipments requiring priority handling and next-available-flight departures, ensuring the tightest deadlines are met with reliability.

Standard Courier: Cost-effective domestic courier services for regular business and personal shipments with predictable delivery timelines (typically 2-5 business days).

Bulk Courier: Specialized handling for high-volume shipments, offering economies of scale for businesses shipping regularly.

Corporate Courier: Customized logistics solutions for enterprise clients with dedicated account management and tailored service level agreements.

Transportation Modes

Service Type	Description	Best For	Typical Transit Time
Air Cargo	Direct airline and consolidated services	Urgent shipments, long distances	1-3 days
Surface Transport	Road transportation via fleet vehicles	Cost-effective domestic shipping	3-7 days
Rail Freight	Railway network utilization	Bulk cargo, cost-sensitive shipments	5-10 days
Multimodal	Combined transportation modes	Optimized efficiency and cost	Varies by route
Flyer/Handcarry	Personal airport executive delivery	Extremely urgent critical items	Same day/24 hours

Specialized Logistics Solutions

Air Freight Services:

Direct airline services with next-flight departures for urgent consignments
Consolidated air freight with set-day departures to major destinations
Competitive rates through volume consolidation
Door-to-door air cargo services
Airport-to-airport freight services
Airport-to-door delivery for added convenience

Sea Freight Operations:

Full Container Load (FCL) for exclusive container shipments
Less than Container Load (LCL) for consolidated ocean freight
Roll-on-roll-off services for vehicles and heavy machinery
Oversized and overweight cargo handling
Global logistics with customs clearance expertise

Value-Added Services:

Warehousing: Short-term and long-term storage solutions
Fulfillment: Order processing, picking, packing, and distribution
Reverse Logistics: Efficient product returns and reverse supply chain management
COD Services: Cash on delivery with secure fund collection
DOD Services: Delivery on demand with flexible scheduling
ODC Handling: Oversized/Overweight cargo with specialized equipment
FTL/PTL Services: Full truck load and part truck load options

Technology-Enabled Features

Digital Platforms:

Mobile Avikam: Mobile application for Android and iOS with booking, tracking, and rescheduling
Online Avikam: Web-based shipping portal for cost calculation and label generation
My Avikam: Personalized customer dashboard with shipment history
E-invoicing: Digital invoice generation for seamless record-keeping
API Integration: RESTful APIs for business system integration

Advanced Technologies:

GPS tracking for real-time location monitoring
Automation in sorting and routing processes
Artificial intelligence for route optimization
Data analytics for performance insights
Cloud-based tracking infrastructure

How to Track Your Avikam Courier Shipment

Tracking your Avikam shipment provides real-time visibility throughout the delivery journey. Follow this comprehensive guide:

Step 1: Obtain Your Tracking Number

Your tracking number is the unique identifier linking you to all shipment information. This alphanumeric code may be referred to as:

Common Terminology:

Tracking Number
AWB (Air Waybill) Number
Consignment Number
Docket Number
Reference Number
Bill Number
Shipment ID

Where to Find Your Tracking Number:

Booking Receipt: Printed on the slip when you book your shipment at an Avikam office
Email Confirmation: Sent automatically after booking completion
SMS Notification: Delivered to your registered mobile number
Mobile App: Available in “My Avikam” dashboard if you used the app for booking
Sender Communication: Shared by the sender if you’re the recipient
E-commerce Platform: Listed in order details for online purchases shipped via Avikam

Pro Tip: Save your tracking number immediately in multiple formats—screenshot it, forward the SMS to email, save in notes app, and keep the physical receipt as backup.

Step 2: Access Tracking Platforms

You have multiple convenient options for tracking your Avikam shipment:

Official Avikam Website: Visit www.avikamindia.com and navigate to the tracking section. This provides direct access to Avikam’s tracking database with the most accurate, real-time information.

Direct Tracking Portal: Access the dedicated tracking page at customer.avikamindia.com/Tracking.aspx for streamlined tracking without navigating through the main website.

Mobile Avikam Application: Download the “Mobile Avikam” app from Google Play Store (Android) or Apple App Store (iOS) for on-the-go tracking with additional features like push notifications and saved tracking history.

Third-Party Tracking Aggregators: Use courier tracking platforms that support multiple carriers, allowing centralized tracking of shipments from different providers—particularly useful for e-commerce businesses managing diverse logistics partners.

Step 3: Enter Your Tracking Information

Once on the tracking platform:

Locate the Input Field: Find the tracking search box prominently displayed on the page
Enter Complete Number: Type or paste your full tracking number accurately
Verify Accuracy: Double-check for typos, extra spaces, or transposed digits
Submit Query: Click “Track,” “Submit,” “Search,” or “Track Now” button
View Results: Information loads within 2-5 seconds

Bulk Tracking Capability: For multiple shipments, Avikam supports comma-separated tracking numbers, allowing simultaneous tracking of several packages—invaluable for businesses managing high shipment volumes.

Common Entry Mistakes to Avoid:

Adding spaces before or after the tracking number
Confusing similar characters (0 vs O, 1 vs I, 5 vs S)
Missing digits from the start or end
Including special characters or dashes incorrectly
Using outdated tracking numbers from previous shipments

Step 4: Interpret Tracking Results

After submitting your tracking number, comprehensive shipment details appear:

Standard Tracking Information:

Current Status: Present stage in the delivery process
Location Details: Current city, facility, or transit point
Transit History: Complete timeline with dates, times, and checkpoints
Origin Information: Pickup location and date
Destination Details: Delivery address and pin code
Service Level: Type of service selected (express, standard, air, surface)
Expected Delivery: Estimated date and time window
Handling Notes: Special instructions or requirements
Delivery Attempts: Number and dates of attempted deliveries
Proof of Delivery: Digital signature and delivery photo (when completed)

Understanding Avikam Tracking Statuses

Your shipment progresses through various stages during its journey. Understanding these statuses helps you anticipate next steps and take appropriate action:

Status	Meaning	What It Indicates	Your Action	Expected Duration
Consignment Booked	Package registered in system	Booking confirmed; awaiting pickup	None; wait for collection	2-6 hours
Picked Up	Collected from sender	Package in Avikam’s custody	None; transit begins	Immediate
In Transit	Moving through network	Normal journey progress	Monitor progress	1-5 days
Arrived at Hub	Reached sorting center	Being processed for routing	None; auto-processing	2-12 hours
Dispatched	Left facility for next leg	Moving toward destination	Continue monitoring	Varies
Out for Delivery	On delivery vehicle	Delivery scheduled today	Be available to receive	Same day
Delivered	Successfully handed over	Shipment complete	Verify package condition	Final status
Delivery Attempted	Delivery tried but failed	Recipient unavailable or issue	Contact to reschedule	1-2 days hold
Held at Facility	Waiting at Avikam location	Requires action	Arrange pickup/resolve	Until action taken
Return to Origin	Being sent back	Multiple failed attempts	Sender must act	3-7 days
Exception	Unexpected issue	Problem affecting delivery	Contact support immediately	Varies

Detailed Status Explanations

Consignment Booked: Your shipment details have been entered into Avikam’s system. The package may still be with the sender or scheduled for pickup. This confirms your booking is registered and tracking has begun.

Picked Up: An Avikam representative has physically collected your package. This status confirms the package has entered their logistics network and will begin moving through sorting facilities toward the destination.

In Transit: Your package is actively moving between hubs, sorting centers, or en route to the destination city. During this stage, you may see updates showing different facilities or cities as the package progresses along its optimized route.

Arrived at Hub: The package has reached a sorting or distribution center where it’s organized with other packages heading in similar directions. This is standard procedure and indicates normal processing.

Dispatched: The package has left a facility and is now moving to the next location in its journey—either another sorting hub or the final destination city.

Out for Delivery: This crucial status means your package is loaded on the delivery vehicle with a delivery agent en route to your address. Delivery typically occurs the same day this status appears, usually between 9 AM and 9 PM.

Delivered: The package has been successfully handed to the recipient or authorized person. The tracking record shows the exact date, time, recipient name, and often includes digital signature and delivery photo.

Delivery Attempted: The delivery agent reached your address but couldn’t complete delivery due to recipient unavailability, incorrect address, inaccessible location, or other issues. Immediate action is required to reschedule.

Held at Facility: Your package is waiting at an Avikam branch or facility, typically after failed delivery attempts or pending resolution of documentation issues. You can usually collect directly from the facility.

Return to Origin: After multiple unsuccessful delivery attempts or due to incorrect address, the package is being sent back to the original sender. The sender must coordinate with you for successful re-delivery.

Exception: An unexpected issue has occurred preventing normal delivery progress. This could include weather delays, vehicle problems, documentation issues, customs holds, or other unforeseen circumstances requiring attention.

Avikam Contact Information and Support

Knowing how to reach Avikam ensures quick resolution of tracking issues and support needs:

Primary Contact Details

Contact Type	Information
Customer Care Phone	+91-7676005627
Alternative Contact	+91-9590071107
Email Support	info@avikamindia.com / vijayghor@gmail.com
Website	www.avikamindia.com
Tracking Portal	customer.avikamindia.com/Tracking.aspx
Operating Hours	24/7 operations (Some locations); Standard: Mon-Sat 9 AM – 9 PM

Office Locations

Bangalore Headquarters: No. 48 & 49, Avikam House, Galaxy Enclave, International Airport Road, Next to Jakkur Flying Club, Bangalore – 560064, Karnataka

Bangalore Registered Office:

2, 1st Floor, 15th Cross, Kolandappa Garden, Anepalya (Gajendra Nagar), Adugodi Post, Bangalore – 560030, Karnataka

Mumbai Branch: Shop No. 4, Mithila Apartment, Near Om Nagar Abhishree, Near Jain Temple, Andheri East, Mumbai – 400059, Maharashtra

Operating: 24 Hours (7 days)
Established: 1998

How to Get Support

For Tracking Issues: Call +91-7676005627 with your tracking number ready. Customer service representatives provide manual tracking updates if the online system isn’t displaying information or requires clarification.

For Booking and Pickup: Contact the nearest Avikam office or use the Mobile Avikam app to schedule pickups. Doorstep pickup services are available across their coverage network.

For Complaints and Feedback: Email info@avikamindia.com with your tracking number, booking details, and clear description of the issue. Include photos if relevant (damaged packages, incorrect delivery, etc.). Request a complaint reference number for follow-up.

For Business Solutions: Contact the head office for enterprise logistics solutions, API integration, warehousing requirements, or franchise opportunities.

Troubleshooting Common Avikam Tracking Issues

Even with advanced tracking systems, issues can occur. Here’s how to resolve the most common problems:

Issue 1: Tracking Number Not Found or Invalid

Possible Causes:

Information not yet uploaded to tracking system
Package hasn’t been scanned at first facility
Incorrect tracking number entered
System synchronization delay
Typing errors or transposed digits
Using wrong shipment’s tracking number

Step-by-Step Solutions:

Verify Tracking Number Accuracy:
- Compare against booking receipt or email confirmation
- Check for extra spaces before or after the number
- Ensure correct case (uppercase vs lowercase if applicable)
- Confirm you’re not confusing similar characters (O/0, I/1, S/5)
- Try entering without spaces or special characters
Allow Processing Time:
- Wait 2-4 hours after booking for initial system update
- For evening bookings (after 6 PM), check the next business day
- Weekend bookings may not appear until Monday afternoon
- Remote area pickups can take 12-24 hours for first scan
Try Different Tracking Methods:
- Use official Avikam website if third-party tool isn’t working
- Try Mobile Avikam app for alternative access
- Clear browser cache and try again
- Test from different device or network
Contact Avikam Support: If no results after 24 hours, call +91-7676005627 with:
- Booking receipt or confirmation number
- Sender and recipient names
- Booking date and approximate time
- Origin and destination cities
- Description of package contents (general)
Visit Branch Office: Go to the booking branch location with your receipt for in-person manual tracking assistance and immediate resolution.

Issue 2: Tracking Status Not Updating for Extended Period

Possible Causes:

Package missed a scan at intermediate facility
In transit on longer routes without intermediate checkpoints
Weekend or public holiday delays
Rural location with limited scanning infrastructure
Rail freight shipment (slower but cost-effective)
Consolidated shipment awaiting full load
Technical glitch in tracking system synchronization

Solutions:

Review Last Update Carefully:
- If “In Transit” or “Dispatched,” package is likely moving between hubs
- Air freight: expect updates every 12-24 hours
- Surface transport: may have 24-48 hours between scans
- Rail freight: updates only at major railway junctions (48-72 hours)
Consider Service Level and Geography:
- Express courier: should update within 24 hours
- Standard service: allow 48 hours between major updates
- Remote destinations: may have 3-5 days between checkpoints
- Exclude weekends and public holidays from timeline calculations
Check for Pattern:
- Regular daily updates suddenly stopping suggests issue
- Consistent 2-3 day gaps on long routes is normal
- Same location for 5+ days requires investigation
Contact Customer Service:
- Call +91-7676005627 for manual tracking lookup
- Provide tracking number and last known status
- Request estimated timeframe for next update
- Ask for confirmation package is progressing normally
Request Formal Investigation: If no update for 5+ business days:
- File formal tracking inquiry via email
- Request branch-to-branch verification
- Ask for direct communication with last scanning facility
- Get complaint reference number for tracking inquiry

Issue 3: Package Stuck in “In Transit” Status

Possible Causes:

Long-distance shipment on normal progression
Multimodal transport with mode changes
Weather affecting transportation schedules
Peak season volume causing processing delays
Customs clearance if crossing state boundaries with restrictions
Package rerouted due to operational requirements

Solutions:

Calculate Expected Transit Time:
- Express: 1-3 business days typically
- Standard surface: 3-7 business days
- Rail freight: 5-10 business days
- Remote areas: add 2-3 days to estimates
- Factor in current date vs expected delivery
Review Service Level Selected:
- Confirm whether express or standard was booked
- Check if direct airline or consolidated air freight
- Understand mode of transport affects timing
Monitor for Progress:
- “In Transit” with changing locations is positive
- Same location for extended time requires follow-up
- Allow reasonable time based on distance
Proactive Communication:
- Contact customer service if approaching or past expected date
- Request current location and status
- Ask for updated delivery estimate
- Inquire about expediting options if critical

Issue 4: “Out for Delivery” But Package Not Received

Possible Causes:

Delivery scheduled later in day (can be until 9 PM)
Multiple addresses on delivery route
Delivery agent facing traffic or route delays
Wrong delivery address on package label
Package delivered to building security without notification
Left with neighbor who hasn’t informed you
Address difficult to locate requiring agent callback

Solutions:

Exercise Patience:
- “Out for Delivery” means delivery sometime before close of business
- Peak periods (festivals, sales) cause delays
- Allow until 9 PM before escalating
- Traffic conditions significantly affect urban delivery timing
Check Alternative Locations:
- Building reception, security desk, or watchman
- Neighbors who may have accepted on your behalf
- Family members, roommates, or colleagues
- Office receptionist if business address
- Safe drop locations (balcony, side entrance)
Verify Delivery Address:
- Confirm address on booking is complete and accurate
- Check if landmarks are recognizable
- Ensure building name and flat/unit number are clear
- Verify pin code is correct for your location
Contact Delivery Agent:
- Call Avikam customer service at +91-7676005627
- Request delivery agent’s contact number if available
- Inquire about estimated delivery time
- Provide additional location guidance or landmarks
- Confirm availability to receive
Arrange Alternative Delivery:
- Update delivery instructions with clearer directions
- Provide alternative contact person details
- Specify different time window if needed
- Consider pickup from nearest Avikam facility

Issue 5: Package Shows Delivered But Not Received

Possible Causes:

Delivered to wrong address by mistake
Received by household member without informing you
Signed for by building staff, neighbor, or security
Left at secure location per delivery instructions
Similar house numbers causing confusion
System error showing incorrect status
Potential theft (rare but possible)

Immediate Actions:

Thorough Search:
- Ask all household members, roommates, office colleagues
- Check with building reception, security guard
- Look around property—side doors, garage, balcony, porch
- Check with neighbors on both sides and across
- Review mailroom or package lockers in apartment buildings
Review Proof of Delivery:
- Check delivery photo if available in tracking
- Compare signature name with known recipients
- Note exact delivery time—were you home?
- Verify delivery address shown matches yours
- Look for any location identifiers in photo
Investigate Address Confusion:
- Similar flat/house numbers in building
- Same surname resident nearby
- Confusing building layouts
- New address with previous occupant mix-up
Contact Avikam Immediately: Within 24 hours:
- Call +91-7676005627 with tracking number
- Request complete delivery details
- Ask for delivery agent’s statement
- Request delivery photo and signature copy
- Get information on exact delivery location
File Formal Complaint: If package genuinely missing:
- Submit written complaint via info@avikamindia.com
- Include tracking number and booking details
- Describe package contents and value
- Attach booking receipt and any value proof
- Request investigation and provide timeline
- Get complaint reference number
- Follow up every 24-48 hours

Issue 6: Delivery Taking Longer Than Expected

Possible Causes:

Underestimated original transit time
Weather conditions affecting transportation
Road closures, strikes, or traffic disruptions
Vehicle breakdown or maintenance
Peak season volume overwhelming capacity
Public holidays extending timelines
Remote destination requiring additional legs
Service level misunderstanding (express vs standard)

Solutions:

Verify Expectations:
- Confirm service level selected at booking
- Check original estimated delivery date
- Understand estimates can vary ±1-2 days
- Consider distance and route complexity
- Factor in current date vs booking date
Check for Exceptions:
- Review tracking for delay notifications
- Look for “Exception” status
- Check news for regional transportation issues
- Consider weather alerts in route areas
- Factor in local festivals or bandhs
Contact Customer Service:
- Call +91-7676005627 for updated estimate
- Explain urgency if time-sensitive
- Ask about expediting possibilities
- Request priority handling if critical
- Inquire about compensation if significant delay
Consider Alternatives:
- Branch pickup if faster than waiting for delivery
- Rescheduling to ensure recipient availability
- Alternative delivery address closer to current location
- Learning experience for future booking decisions

Best Practices for Effective Shipment Tracking

Maximize your Avikam tracking experience with these professional recommendations:

For Senders: Pre-Shipping Excellence

Complete Information Provision:

Recipient Details:
- Full name matching government ID
- Complete address with building name, floor, unit number
- Clear landmark references for easy location
- Working mobile number with area code
- Alternative contact number
- Email address for electronic notifications
- Accurate pin code
Service Selection:
- Express for time-sensitive shipments (1-3 days)
- Standard for cost-effective regular deliveries (3-7 days)
- Flyer/Handcarry for extremely urgent items (same day/24 hours)
- Choose mode: air freight vs surface based on urgency and budget
Packaging Standards:
- Use sturdy corrugated boxes appropriate for weight
- Provide adequate cushioning with bubble wrap or foam
- Seal securely with quality packing tape on all seams
- Weather-proof packaging for monsoon season
- Double-boxing for fragile items
- Clear labeling with sender and recipient details
- Mark “FRAGILE” prominently if applicable
Documentation:
- Complete all booking forms accurately
- Declare correct value for insurance purposes
- Keep copies of booking receipt
- Note tracking number in multiple places
- Take photos of package contents before sealing
- Photograph exterior with label attached
- Save digital copies in cloud storage
Value Protection:
- Declare accurate value for valuable items
- Consider additional insurance for high-value shipments
- Keep purchase invoices as value proof
- Document items with detailed photos
- Understand Avikam’s liability terms

For Recipients: Active Monitoring

Tracking Best Practices:

Regular Monitoring:
- Check tracking daily once shipped
- Review status morning and evening
- Pay extra attention near expected delivery date
- Set phone/calendar reminders for expected day
- Save tracking page as browser bookmark
Enable All Notifications:
- Provide accurate mobile number for SMS
- Check email regularly including spam folder
- Whitelist Avikam emails to avoid filters
- Download Mobile Avikam app for push notifications
- Save sender’s contact for direct updates
Maintain Communication:
- Keep phone charged and accessible during delivery window
- Answer calls from unknown numbers (may be delivery agent)
- Update sender if you’ll be unavailable
- Inform Avikam of any address changes
- Provide alternative contact if traveling
Prepare for Delivery:
- Clear accessible path to delivery location
- Ensure house/flat number is visible from street
- Inform building security about expected delivery
- Keep ID proof ready if required for verification
- Arrange trusted person to receive if unavailable
- Provide gate codes or access information
Proactive Engagement:
- Don’t wait for problems—monitor actively
- Contact support early if status concerning
- Verify delivery address in tracking details
- Take screenshots of tracking history
- Plan your schedule around expected delivery

Upon Delivery: Receiving Protocol

Delivery Day Actions:

Inspect Before Accepting:
- Check external package condition thoroughly
- Look for tears, dents, water damage, crushing
- Compare package size/weight with expectations
- Note visible damage before signing
- Don’t accept severely damaged packages
- Take photos if any concerns
Document Everything:
- Photograph package from multiple angles
- Capture any damage immediately
- Make notes on delivery receipt if damaged
- Keep all packaging materials
- Record delivery time and agent details
- Save digital proof of delivery from tracking
Verify Contents:
- Open package while agent present if possible (valuable items)
- Count items against packing list or order
- Check for correct products/documents
- Verify condition of contents matches expectations
- Test electronic items if high-value
Confirm Delivery:
- Provide signature or OTP confirmation
- Note exact time on delivery receipt
- Request copy of delivery receipt
- Get delivery photo if agent took one
- Save digital POD from tracking portal
Report Issues Immediately:
- Contact +91-7676005627 within 24 hours for damage
- Email photos to info@avikamindia.com
- Don’t discard damaged packaging materials
- File formal complaint with tracking number
- Request investigation and claim process details
- Keep all correspondence for records

Avikam vs. Competitors: Comprehensive Comparison

Understanding how Avikam compares to other logistics providers helps you make informed shipping decisions:

Feature	Avikam Logistics	Blue Dart	DTDC	Delhivery	First Flight
Founded	1998 (Incorp. 2015)	1983	1990	2011	1986
Headquarters	Bangalore	Chennai	Bangalore	Gurgaon	Delhi
Primary Focus	4PL integrated solutions	Express courier	E-commerce logistics	E-commerce focus	Nationwide courier
Technology Edge	AI & automation integration	Advanced tracking	Good technology	Tech-driven	Moderate
Service Coverage	Major cities + expanding	35,000+ locations	15,000+ locations	17,800+ pin codes	25,000+ locations
Tracking Platform	Website, app, API	Website, app, SMS, API	Website, app, SMS	Website, app, API	Website, app
Update Frequency	Real-time with AI	Frequent (hourly)	Frequent	Very frequent	Moderate
Customer Support	24/7 some locations	24/7 comprehensive	24/7 multi-channel	24/7 support	Business hours
Specialization	4PL, warehousing, AI	Express premium	B2C/B2B mixed	E-commerce last-mile	Nationwide reach
International	Limited domestic focus	Extensive global	International available	Limited international	Some international
Pricing	Competitive, value-based	Premium	Mid-range	Competitive	Mid-range
Air Freight	Strong (direct airline)	Yes, extensive	Yes	Limited	Yes
Ocean Freight	Yes (FCL/LCL)	Yes	No	No	No
Warehousing	Comprehensive 4PL	Available	Yes	Yes	Limited
API Integration	Yes, RESTful	Advanced APIs	Yes	Advanced	Basic
Mobile App	Yes (Mobile Avikam)	Yes, full-featured	Yes	Yes, advanced	Yes
Franchise Model	Yes, available