Con-way Freight Tracking: Stay Updated on Your Shipments

Con-way Freight, now operating under XPO Logistics after its acquisition in 2015, remains a significant name in the less-than-truckload (LTL) freight industry. Indian businesses importing goods from North America or managing domestic LTL shipments need accurate tracking capabilities to maintain supply chain efficiency. This comprehensive guide covers everything about Con-way Freight tracking, modern XPO tracking systems, and best practices for shippers in India.

Table of Contents

Understanding Con-way Freight and XPO Logistics Transition

Con-way Freight was acquired by XPO Logistics in 2015 for $3 billion, creating one of North America’s largest LTL carriers. While the Con-way brand has been phased out, many shipping documents, tracking numbers, and legacy systems still reference Con-way Freight.

Current Operating Status

Aspect	Details
Current Brand	XPO Logistics LTL
Legacy Brand	Con-way Freight
Tracking System	Unified under XPO platform
Service Coverage	USA, Canada, Mexico, India partnerships
Tracking Number Format	Compatible with both Con-way and XPO formats

Con-way/XPO Tracking Number Formats

Understanding tracking number formats helps ensure accurate shipment monitoring:

Number Type	Format	Example	Length
PRO Number	9-12 digits	123456789	9-12 characters
Pickup Request	10 digits with prefix	PR1234567890	12 characters
Bill of Lading (BOL)	Alphanumeric	BOL987654321	Variable
PO Number	Customer-defined	PO-2024-001	Variable
Shipment Reference	Alphanumeric	REF123ABC	Variable

How to Track Con-way Freight Shipments

Also Track: Continental Courier Tracking

Method 1: XPO Logistics Official Website

Since Con-way is now XPO, use the XPO tracking portal:

Visit the XPO Logistics official website
Navigate to “Track Shipment” section
Enter your PRO number or reference number
Select tracking type (LTL, Truckload, or Intermodal)
Click “Track” to view real-time shipment status
Access proof of delivery (POD) documents once delivered

Method 2: Legacy Con-way Tracking Systems

Some old Con-way tracking numbers may still work:

Enter Con-way PRO numbers directly into XPO tracking
System automatically recognizes legacy format
Redirects to current XPO tracking information
Access historical shipment data from Con-way era

Method 3: Third-Party Tracking Platforms

Indian shippers can use courier status tracking websites:

Enter Con-way or XPO PRO number
View consolidated tracking across multiple carriers
Compare transit times and delivery performance
Export tracking data for logistics reporting
Receive email/SMS notifications for status changes

Method 4: Mobile Tracking Applications

Track shipments on the go:

Download XPO Connect mobile app (iOS/Android)
Enter PRO numbers for instant tracking
Scan barcode on shipping labels
Receive push notifications for delivery updates
Access digital POD immediately after delivery

Method 5: EDI and API Integration

For high-volume shippers managing multiple shipments:

Request EDI connectivity from XPO Logistics
Integrate API into Transportation Management System (TMS)
Automate tracking updates in real-time
Eliminate manual tracking entry
Generate automated reports and analytics

Con-way/XPO Shipment Status Codes

Understanding status codes helps interpret tracking information:

Status Code	Meaning	Expected Next Step
Picked Up	Shipment collected from origin	In transit to terminal
At Terminal	Arrived at XPO service center	Being sorted for linehaul
In Transit	Moving between terminals	Arrival at destination terminal
Out for Delivery	On delivery vehicle	Delivery same day
Delivered	Successfully delivered	POD available
Delivery Exception	Issue preventing delivery	Contact customer service
Held at Terminal	Awaiting customer action	Provide delivery instructions
Customs Hold	International customs clearance	Submit required documents

Con-way/XPO Service Types for Indian Shippers

LTL (Less-Than-Truckload) Services

Primary service for partial loads:

Volume: 150 lbs to 15,000 lbs (68 kg to 6,800 kg)
Transit Time: 1-5 business days within North America
Cost: Based on weight, dimensions, and distance
Tracking: PRO number-based real-time tracking
Best For: Small to medium shipments, cost-sensitive cargo

Guaranteed LTL Services

Time-definite delivery options:

Standard Service: No guaranteed delivery time
Time Critical: Guaranteed by 5:00 PM
Before Noon: Guaranteed by 12:00 PM
Weekend Delivery: Saturday/Sunday delivery available
Premium: Money-back guarantee if commitment missed

Expedited Services

For urgent shipments requiring faster transit:

Dedicated truck allocation
Direct routing without intermediate stops
24-48 hour delivery within 1,000 miles
Real-time GPS tracking
Priority handling at terminals

International Services (India Connection)

For Indian businesses importing from North America:

Cross-border: USA/Canada to Mexico services
Ocean Freight Partnership: Connect to Indian ports
Air Freight Options: Expedited international delivery
Customs Brokerage: Assistance with import procedures
Last-Mile Delivery: Partner network in India

Tracking Con-way Freight to India

Import Process for Indian Shippers

When importing goods via Con-way/XPO from North America:

Origin Pickup: Con-way/XPO collects from US/Canadian supplier
Domestic Transit: Movement to international gateway (port/airport)
Export Clearance: US customs export documentation
Ocean/Air Transit: International carrier takes over
Indian Port Arrival: Container arrives at Mumbai, Chennai, or other ports
Import Customs: ICEGATE customs clearance process
Last-Mile Delivery: Indian partner delivers to final destination

Multi-Modal Tracking

For international shipments, tracking requires multiple systems:

Leg	Tracking Method	Provider
US Domestic Pickup to Port	XPO PRO number	XPO Logistics website
Ocean Transit	Container/B/L number	Shipping line website
Indian Port to Destination	Delivery order number	Local courier partner
Customs Status	Bill of Entry number	ICEGATE portal

Common Tracking Issues and Solutions

Issue 1: PRO Number Not Recognized

Causes:

Incorrect PRO number entry
Recent pickup (not yet in system)
Legacy Con-way number format issues
Typing errors

Solutions:

Verify PRO number with shipper or on shipping label
Wait 2-4 hours after pickup for system update
Try entering with/without spaces or dashes
Contact XPO customer service with BOL number
Check if number is from different carrier

Issue 2: Tracking Shows “Exception” Status

Causes:

Incorrect delivery address
Business closed during delivery attempt
Consignee refused shipment
Damage discovered during transit
Weather delays or road closures

Solutions:

Check exception details on tracking page
Contact XPO customer service for specific reason
Provide corrected delivery information if needed
Arrange redelivery or terminal pickup
File claim if damage is reported

Issue 3: No Tracking Updates for Extended Period

Causes:

Shipment in long-haul transit
Scanning missed at intermediate terminal
Weekend/holiday delay
System synchronization lag

Solutions:

Allow 24-48 hours between scanning points
Contact customer service for manual status check
Verify estimated delivery date hasn’t changed
Check for service disruption announcements
Request terminal contact for physical verification

Issue 4: Delivered Status but Shipment Not Received

Causes:

Delivered to wrong address
Signed by unauthorized person
Left at loading dock without notification
POD signature unclear

Solutions:

Check POD document for delivery location and signature
Verify with receiving department or security
Contact building management for dock deliveries
File freight claim within 9 months if truly missing
Request delivery photo if available

Document Requirements for Con-way/XPO Shipments

Domestic US/Canada Shipments

Required documentation for LTL freight:

Bill of Lading (BOL) – Primary shipping contract and receipt
Commercial Invoice – For shipments over $2,500
Packing List – Detailed contents and weights
Shipper’s Letter of Instruction – Special handling requirements
Hazmat Documentation – For dangerous goods (if applicable)

International Shipments to India

Additional documents for import to India:

Original Bill of Lading – Required for customs clearance
Commercial Invoice – Must show accurate value in USD/INR
Packing List – Detailed weight and dimensions
Certificate of Origin – For duty calculation purposes
Import License – For restricted goods
Letter of Credit – If payment terms require
Insurance Certificate – Cargo insurance coverage
Technical Documentation – For machinery or equipment

Transit Time Expectations

Within North America

Route Type	Distance	Standard Transit	Guaranteed Options
Local/Regional	0-500 miles	1-2 business days	Next day available
Inter-regional	500-1,000 miles	2-3 business days	2-day available
Cross-country	1,000-2,500 miles	3-5 business days	3-day available
Coast-to-coast	2,500+ miles	5-7 business days	4-day available

To India (Multi-Modal)

Origin	Indian Destination	Ocean Transit	Total Door-to-Door
US East Coast	Mumbai/Chennai	25-30 days	30-35 days
US West Coast	Mumbai/Chennai	18-22 days	23-28 days
Canada (Toronto)	Delhi NCR	28-32 days	33-38 days
US (Any)	Major Cities	Air: 5-7 days	Air: 8-12 days

Freight Claims Process

When to File a Claim

File freight claims for:

Loss: Shipment never delivered
Damage: Goods received in damaged condition
Shortage: Partial delivery, missing pieces
Overcharge: Billing errors or incorrect charges
Delay: Guaranteed service not met (if purchased)

Claim Filing Steps

Document Immediately: Note damage/shortage on delivery receipt
Photograph Evidence: Take detailed photos of damage and packaging
Notify Within 9 Months: File claim within time limit
Provide Documentation: Include BOL, invoice, photos, repair estimates
Submit Online: Use XPO claims portal for faster processing
Follow Up: Track claim status and respond to requests
Resolution: Typically 30-60 days for claim decision

Claim Value Limits

Coverage Type	Standard Liability	Maximum Claim
Standard LTL	$10 per pound	Actual value up to limit
Declared Value	Full declared amount	Must declare at shipping
Excess Value	Additional coverage	Purchase separate insurance

Cost Optimization for Con-way/XPO Shipments

Reducing Freight Costs

Strategies to lower LTL shipping expenses:

Accurate Classification: Use correct NMFC codes to avoid reclassification charges
Proper Packaging: Reduce dimensional weight with efficient packing
Consolidation: Combine multiple small shipments into one
Volume Discounts: Negotiate rates for regular shipping volume
Flexible Delivery: Avoid guaranteed services unless necessary
Terminal Pickup: Pick up from XPO terminal instead of delivery
Prepaid Shipping: Often cheaper than collect terms

Avoiding Additional Charges

Common accessorial charges and how to avoid them:

Charge Type	Cost Range	How to Avoid
Reweigh	$75-$150	Provide accurate weight
Reclassification	20-50% upcharge	Use correct NMFC code
Delivery Appointment	$75-$100	Accept standard delivery
Liftgate Service	$75-$125	Have dock or forklift
Inside Delivery	$100-$200	Accept dock delivery
Residential Delivery	$75-$150	Ship to commercial address
Limited Access	$100-$175	Ship to accessible location

XPO Technology Features

Track and Trace Enhancements

Modern XPO tracking includes:

Real-Time GPS: Live location updates during transit
Predictive ETAs: AI-driven delivery time estimates
Milestone Notifications: Automated alerts for key events
Digital POD: Instant proof of delivery with signature
Image Capture: Delivery location photos
Temperature Monitoring: For temperature-sensitive cargo

Customer Portal Features

XPO Connect platform provides:

Rate quotes and booking
Document upload and management
Invoice access and payment
Shipment history and analytics
Customized reporting
Multi-user account management
Mobile app integration

Best Practices for Efficient Tracking

For Shippers

Record PRO Numbers: Save PRO numbers immediately after pickup
Set Up Alerts: Configure email/SMS notifications for status changes
Verify Address: Ensure complete and accurate delivery address
Notify Consignee: Share tracking information with receiver
Monitor Proactively: Check tracking daily for time-sensitive shipments
Document Everything: Keep BOL, tracking numbers, and correspondence
Plan for Delays: Build buffer time into delivery schedules

For Receivers

Review PRO Number: Verify you’re expecting the shipment
Prepare Receiving Area: Ensure dock access and equipment available
Check Business Hours: Confirm you’re open during delivery window
Inspect Upon Delivery: Note any damage before signing
Verify Count: Confirm piece count matches BOL
Save POD: Keep proof of delivery for records
Report Issues Immediately: Contact shipper about problems same day

For Freight Forwarders

Centralized Tracking: Use TMS to monitor all shipments
Client Communication: Provide proactive updates to customers
Exception Management: Address tracking exceptions immediately
Rate Comparison: Monitor transit times for carrier selection
Performance Analytics: Track on-time delivery percentages
Claims Management: Document and file claims promptly
Relationship Building: Maintain good rapport with XPO representatives

Integration with Indian Logistics Systems

Customs Clearance Coordination

For imports to India via Con-way/XPO:

Pre-Alert CHA: Share tracking information with Customs House Agent before arrival
Document Readiness: Prepare import documents when shipment reaches US port
ICEGATE Monitoring: Track customs status on Indian customs portal
Duty Payment: Complete payment immediately after assessment
Delivery Coordination: Arrange final delivery once customs cleared

Last-Mile Delivery Partners

XPO partners with Indian logistics providers:

Blue Dart for express deliveries
DTDC for tier 2/3 city reach
Delhivery for e-commerce shipments
Regional carriers for specific areas
Track via partner’s system after handoff

Frequently Asked Questions

Q1: Can I still track old Con-way Freight shipments after the XPO acquisition?

Yes, XPO’s tracking system maintains historical data from Con-way Freight operations. Enter your old Con-way PRO number directly into the XPO tracking portal—the system automatically recognizes legacy formats. Historical shipments dating back to before the 2015 acquisition remain accessible through XPO’s database. If you encounter issues with very old tracking numbers, contact XPO customer service with your PRO number and approximate shipment date for manual assistance.

Q2: What should I do if my Con-way/XPO shipment shows “Out for Delivery” but hasn’t arrived?

“Out for Delivery” means your shipment is on the delivery truck. Deliveries typically occur between 8:00 AM and 5:00 PM, though times vary by route. If it’s still business hours, wait until 6:00 PM as routes sometimes run late. If not delivered by end of business day, check tracking for updated status or exceptions. Contact XPO customer service with your PRO number—they can contact the driver directly to provide an estimated delivery time or reschedule if needed.

Q3: How do I track a Con-way/XPO shipment that’s coming to India from the United States?

For international shipments to India, tracking requires multiple systems. Use the XPO PRO number to track domestic US movement until it reaches the port/airport. Once transferred to the ocean or air carrier, switch to that carrier’s tracking system using the container or airway bill number. After arrival in India, track customs clearance through ICEGATE using your Bill of Entry number, and final delivery through the Indian courier partner’s tracking system. Your freight forwarder should provide all necessary tracking numbers.

Q4: What’s the difference between Standard and Guaranteed LTL service for tracking purposes?

Standard LTL service provides estimated delivery dates that may vary due to operational factors—tracking shows general status updates without specific delivery commitments. Guaranteed LTL service offers firm delivery commitments with specific timeframes (by 5 PM, before noon, etc.) and includes money-back guarantees if missed. Guaranteed services typically provide more frequent tracking updates and higher priority handling. Choose guaranteed service only when time-definite delivery is critical, as it costs 20-40% more than standard service.

Q5: How long should I wait before contacting customer service if tracking information isn’t updating?

Allow 2-4 hours after pickup for the initial tracking scan to appear in the system. Once in transit, expect tracking updates every 24-48 hours as the shipment moves between terminals. If there are no updates for more than 48 hours during weekdays, or 72 hours over weekends, contact XPO customer service. Provide your PRO number, origin, and destination—they can manually track the shipment’s physical location and update the system. Some delays in scanning are normal, but extended periods without updates warrant investigation.