ST Courier Tracking: Complete Guide for Indian Customers

ST Courier Services has built a strong reputation in India’s logistics sector, offering dependable courier and cargo solutions for businesses and individuals. Understanding how to effectively track your ST Courier shipment ensures complete visibility from pickup to final delivery, enabling better planning and peace of mind throughout the shipping process.

Table of Contents

Understanding ST Courier Services

ST Courier operates an extensive network across India, providing comprehensive logistics solutions including document delivery, parcel shipping, e-commerce fulfillment, and corporate courier services. With a focus on timely deliveries and competitive pricing, ST Courier serves diverse customer segments from individual shippers to large enterprises.

The company’s tracking infrastructure enables real-time monitoring of shipments, providing customers with detailed status updates at each stage of the delivery journey. Whether you’re shipping important documents, personal packages, or commercial goods, ST Courier’s tracking system keeps you informed throughout the process.

How to Track ST Courier Shipments

Official Website Tracking

The primary method for tracking ST Courier shipments:

Detailed Steps:

Open Browser: Navigate to ST Courier’s official website
Locate Tracking Tool: Find “Track Shipment” or “Track Your Parcel” section on homepage
Enter Details: Type your tracking/consignment number in the field
Submit Query: Click “Track” or “Submit” button
View Status: Review comprehensive tracking information displayed
Additional Options: Download tracking history, print proof of delivery

Website Features:

Real-time shipment status updates
Estimated delivery date and time
Complete tracking timeline with locations
Multiple shipment tracking capability
Digital proof of delivery access
Branch locator with contact details
Rate calculator for new bookings
Customer support chat integration

Mobile App Tracking

ST Courier’s mobile application offers convenient on-the-go tracking:

App Features:

Track unlimited shipments simultaneously
Push notifications for status changes
QR code/barcode scanner for instant tracking
Delivery scheduling and rescheduling options
Branch finder with GPS navigation
Shipment booking capability
Rate comparison tools
Direct customer support chat
Delivery history maintenance
Favorites list for frequent tracking

Installation Process:

Visit Google Play Store (Android) or App Store (iOS)
Search “ST Courier” or official app name
Verify developer/publisher is official ST Courier
Download and install application
Register using mobile number or email
Verify account through OTP
Start adding tracking numbers

SMS Tracking Service

For customers without consistent internet access:

Usage Instructions:

SMS format: TYPE <tracking_number> to [designated shortcode]
Receive immediate status response via text
Register number for automatic status alerts
Available 24/7 without internet requirement
Usually free or nominal SMS charges
Works with all mobile operators

Example SMS:

TRACK ST1234567890 to 56767

WhatsApp Business Tracking

ST Courier may offer WhatsApp-based tracking services:

How to Use:

Save ST Courier’s official WhatsApp Business number
Send “Hi” or “Hello” to initiate conversation
Follow automated menu prompts
Send tracking number when requested
Receive instant tracking status
Get proactive delivery notifications
Chat with support team for queries
Save conversation for future reference

ST Courier Contact Information

Contact information for ST Courier is provided here for various cities. The information includes phone numbers, email address and office address as well.

City	Contact Numbers	Emails	Address
Ambattur	+91 44 42174777 +91 7871074777	info@stcourier.com	31, First Floor, Menambedu road, SIDCO Industrial Estate, Ambattur, Tamil Nadu, India – 600098
Coimbatore	+91 422 4398301 +91 9698003777 +91 9688703777	info@stcourier.com	No. 143-A, Nava India, Main Road, Coimbatore, Tamil Nadu, India – 641004
Guindy	+91 44 22666666 +91 9942690246	info@stcourier.com	199, Hariyan Street, C.Pallavaram, Guindy, Tamil Nadu, India – 600043
Medavakkam	+91 44 49589934 +91 8428722293	stcouriermedavakkam@gmail.com	No.6/8, Velachery Main Road, Medavakkam, Tamil Nadu, India – 600098
Pudukottai	+91 9176989330 +91 7299957592	info@stcourier.com	SPM Book Shop, 5, SPN Plaza, West Main Street, Pudukottai, Tamil Nadu, India – 622001
Purasaiwalkam	+91 44 42600011 +91 9884455723 +91 7299650005	ar.express.info@gmail.com	No:15, Purasai Tower, Ground floor, 19/10-Ponnappa Street, Purasaiwalkam, Tamil Nadu, India – 600084
Salai	+91 9688155077 +91 9688355077 +91 7871911407	rashokanpdy@gmail.com	230, Ground Floor, Thiruvalluvar, Salai, Puducherry, India – 605013
Trichy	+91 9688899700 +91 9688899800 +91 9688899100	info@stcourier.com	79, Ramakrishna Nagar, Kallukuzhi, Trichy, Tamil Nadu, India – 620020

Customer Support Channels

For personalized tracking assistance:

Contact Method	Details	Availability	Response Time
Toll-Free Number	1800-XXX-XXXX	9 AM – 7 PM Mon-Sat	Immediate
Customer Email	support@stcourier.in	24/7 submission	24-48 hours
Live Chat	Website chat widget	Business hours	5-15 minutes
Branch Visit	Nearest ST office	Branch working hours	Immediate
Social Media	Facebook, Twitter, Instagram	Mon-Sat	2-6 hours

ST Courier Tracking Number Format

Your tracking number is the unique identifier for your shipment throughout its journey.

Where to Find Tracking Number

Booking Receipt: Printed on courier receipt at booking
Email Confirmation: Sent immediately after successful booking
SMS Alert: Text message to registered mobile number
Shipping Label: Barcode label on package
Invoice/Bill: Mentioned on payment document
Sender’s Account: Available in user dashboard if booked online

Tracking Number Patterns

ST Courier uses different formats based on service type:

Service Type	Format Structure	Example	Character Count
Domestic Standard	Pure numeric	1234567890	10 digits
Domestic Express	ST prefix + numeric	ST1234567890	12 characters
International	ST + numeric + IN suffix	ST123456789IN	13 characters
E-commerce	STEC prefix + numeric	STEC9876543210	14 characters
Corporate Account	Client code + numeric	ABC1234567890	Varies 12-15
COD Shipments	STCOD prefix	STCOD1234567890	15 characters

Important Notes:

Tracking numbers are case-insensitive
No spaces should be included when entering
Special characters (dashes, slashes) should be omitted
Double-check all digits for accuracy

ST Courier Status Codes Explained

Understanding tracking status messages helps you know your shipment’s exact position:

Status Code	Detailed Meaning	Required Action
Shipment Booked	Entered into ST system	Wait for pickup
Pickup Scheduled	Collection arranged	Ensure package ready
Picked Up	Collected from sender	None – In transit
Received at Origin Hub	Arrived at first facility	None – Processing
In Transit	Moving between hubs	None – Normal flow
Reached Destination Hub	Arrived at final facility	None – Processing
Out for Delivery	With delivery executive	Be available at address
Delivered Successfully	Handed to recipient	Verify you received it
Partial Delivery	Some items delivered	Check remaining items
Delivery Attempted	Failed delivery try	Contact ST immediately
Rescheduled for Delivery	New delivery date set	Note the new date
Held at Branch Office	Kept at local branch	Visit for collection
Incorrect Address	Address details wrong	Provide correct address
Recipient Unavailable	No one at address	Coordinate availability
Under Custom Clearance	Customs processing (international)	Provide documents if needed
Custom Duty Pending	Payment required	Pay customs duty
RTO in Process	Returning to sender	Contact sender/ST support
Shipment Delayed	Experiencing delay	Monitor for updates
Damaged in Transit	Package damaged	File claim immediately
Lost in Transit	Cannot locate package	Contact customer care
On Hold	Temporary pause	Contact ST for reason

Step-by-Step Tracking Guide

For First-Time Users

Pre-Tracking Preparation:

Obtain tracking number from booking receipt
Save number in phone notes or email
Note expected delivery date mentioned at booking
Keep sender/recipient contact information handy
Bookmark ST Courier tracking page

Daily Tracking Process:

Visit tracking portal or open app
Enter tracking number carefully
Review current status and location
Note timestamp of last update
Check estimated delivery date
Screenshot important status updates
Set reminder for next check

Upon Delivery Status:

Verify “Delivered” status appears
Confirm delivery date matches actual receipt
Check delivery time stamp
Review proof of delivery if available
Download POD for records
Provide feedback if requested

For Business/Regular Shippers

Bulk Tracking Setup:

Register for corporate account
Access business dashboard
Upload multiple tracking numbers via Excel
Set up automated tracking reports
Configure exception alerts
Integrate with order management system
Train team on tracking procedures

Monitoring Protocols:

Check dashboard multiple times daily
Prioritize exception handling
Monitor SLA compliance
Track COD collections separately
Generate performance reports
Coordinate with account manager
Document recurring issues

Common Tracking Issues and Solutions

Issue 1: Invalid Tracking Number Error

Symptoms:

“Invalid tracking number” message
“No shipment found” error
System not recognizing number

Possible Causes:

Tracking number not yet activated in system
Typo or incorrect number entry
Shipment not picked up yet
Wrong courier service (not ST Courier)
System technical issues

Solutions:

Verify number from original booking receipt
Check for common mistakes (O vs 0, I vs 1, S vs 5)
Remove any spaces or special characters
Wait 6-12 hours after booking for system update
Confirm shipment was actually picked up
Try tracking on different platform (app vs website)
Contact booking branch with receipt details
Clear browser cache and try again
Use alternative tracking method

Issue 2: Tracking Stuck at One Location

When It’s Concerning:

No update for 72+ hours
Stuck at same hub for 3+ days
Past expected delivery date

Investigation Steps:

Check if location is customs (international shipments)
Verify if any public holidays in transit route
Look for weather alerts affecting the region
Confirm destination pincode is serviceable
Contact origin hub for manual tracking
Request current physical location
Ask for estimated resolution time
Escalate to customer service manager
File formal delay complaint if needed
Request compensation if eligible

Issue 3: Shows Delivered But Not Received

Critical Immediate Actions:

Check delivery timestamp carefully
Ask family members/roommates if received
Check with neighbors in building
Contact building security/reception desk
Look in mailroom or package locker
Verify delivery address shown in tracking
Review proof of delivery (signature/photo)
Check if delivered to alternate address nearby

If Still Not Found:

Contact delivery branch within 24 hours
File non-receipt complaint formally
Request delivery proof documents
Get delivery executive’s details
Request GPS coordinates of delivery
File police complaint for valuable items
Initiate investigation process
Follow up daily on investigation
Claim compensation if applicable

Issue 4: Wrong Status Showing

Examples:

Shows “Picked Up” but package still at sender
Shows “In Transit” but at wrong location
Delivery date passed but shows “In Transit”

Resolution Process:

Cross-verify with booking receipt details
Contact sender to confirm actual status
Call destination branch for manual check
Request system correction if error confirmed
Get updated ETA from customer service
Document all communication
Screenshot incorrect status with timestamp
Follow up for correction within 48 hours

Service-Specific Tracking Features

Express and Priority Services

ST Courier’s premium services include enhanced tracking:

Premium Features:

GPS-enabled real-time tracking
Live delivery executive location sharing
Delivery time window (2-hour window)
Pre-delivery call/SMS from executive
Priority customer support line
Guaranteed delivery commitment
Automated delay alerts with reasons
Compensation for delay

Tracking Frequency:

Updates every 1-2 hours
Real-time location in last mile
Instant notification on status change

E-commerce and Marketplace Integration

For online shopping deliveries:

Seller Dashboard Features:

Bulk order import and tracking
Automated tracking sync to buyers
NDR (Non-Delivery Report) management
Return shipment tracking
COD collection tracking and reconciliation
Quality metrics and KPIs
Customer feedback integration
Performance analytics

Buyer Experience:

Track on seller website/app
Receive automated SMS/email updates
Real-time delivery notifications
Easy return initiation
Delivery preference setting
Contactless delivery options

International Shipment Tracking

Cross-border tracking includes multiple stages:

Tracking Phase	Duration	Description
Domestic Pickup	Day 0-1	Collection from sender in India
Export Documentation	1-2 days	Paperwork and invoice preparation
Export Customs Clearance	1-4 days	Indian customs approval process
International Transit	5-20 days	Flight/ship to destination country
Destination Country Entry	1 day	Arrival confirmation
Import Customs Processing	2-10 days	Foreign country customs clearance
Destination Local Delivery	2-5 days	Final mile delivery to recipient

Required Documents:

Commercial invoice (3 copies)
Packing list
Airway bill (AWB)
Certificate of origin
Import license (if applicable)
Recipient’s ID proof
Customs declaration form

Tracking Characteristics:

Less frequent updates during transit
May switch to partner courier tracking
Customs delays are common (5-7 days normal)
Multiple tracking numbers possible
Time zone differences affect update timing

Corporate and B2B Solutions

Business accounts receive advanced tracking:

Dashboard Capabilities:

Multi-user access with role-based permissions
Bulk tracking via Excel/CSV upload
API integration for automated tracking
Customized MIS reports (daily/weekly/monthly)
SLA monitoring and compliance tracking
Exception management workflow
Invoice reconciliation with deliveries
Credit note generation
Pickup scheduling calendar
Volume-based analytics

API Integration Features:

Endpoint: https://api.stcourier.in/v1/track
Method: POST
Authentication: Bearer token
Rate Limit: 2000 calls/hour
Response Format: JSON

API Benefits:

Real-time tracking sync with ERP/CRM
Automated customer notifications
Webhook support for push updates
Batch tracking queries (up to 100 numbers)
Custom report generation
Exception alerts integration
No manual tracking needed

Notification and Alert Setup

Email Notifications

Configure email alerts for key milestones:

Setup Process:

Provide email address during booking
Verify email through confirmation link
Select notification preferences in profile
Choose alert frequency (all updates vs key milestones)
Add multiple email recipients if needed

Typical Email Alerts:

Booking confirmation with tracking number
Pickup completion notification
In-transit milestone updates
Out for delivery morning alert
Successful delivery confirmation
Exception notifications (delays, failed delivery)
POD document attachment

SMS Alert Configuration

Text message notifications to mobile:

Registration:

Provide 10-digit mobile number at booking
Verify through OTP
Select alert preferences
Enable/disable specific alerts
Update number anytime in profile

SMS Alert Examples:

ST Courier: Your shipment ST1234567890 has been picked up. 
Track: stcourier.in/track Expected delivery: 15-Nov-2025

ST Courier: Package ST1234567890 Out for Delivery today. 
Expected by 6 PM. Contact: 9876543210

ST Courier: Delivered successfully to Mr. Sharma at 3:45 PM. 
Thank you for using ST Courier!

Mobile App Push Notifications

Real-time alerts through mobile app:

Configuration:

Install ST Courier mobile app
Enable notifications in app settings
Customize notification preferences:
- All status updates
- Major milestones only
- Delivery day only
- Exceptions only
Set silent hours (e.g., 10 PM – 8 AM)
Enable/disable notification sounds
Configure vibration settings

Push Notification Features:

Instant alerts on status changes
Rich notifications with images
Interactive actions (call branch, view map)
Delivery executive location updates
Delay alerts with estimated new ETA

Proof of Delivery (POD) Access

Digital POD Components

ST Courier provides comprehensive delivery proof:

POD Information Includes:

Recipient’s full name
Digital/physical signature
Date and exact time of delivery
GPS coordinates of delivery location
Delivery executive name and ID number
Package condition notes
Photograph of delivered package (premium services)
OTP verification code (if used)

How to Obtain POD

Method	Process	Availability Timeline
Online Portal	Login → Shipment History → Download POD	Immediate after delivery
Mobile App	Track Shipment → View POD → Save/Share	Real-time
Email Request	Email support with tracking number	24-48 hours
Customer Care Call	Call with tracking number → Request POD email	Same day
Branch Visit	Visit with ID and tracking number	Immediate
API Call	GET /api/pod/{tracking_number}	Real-time

POD Retention and Storage

Retention Period:

Digital POD: Available online for 6 months
Physical POD: Stored at branches for 12 months
Extended storage: Request formal archival for legal purposes
Download and save immediately for important shipments

Uses of POD:

Proof of successful delivery
Dispute resolution
Insurance claims
Accounts reconciliation
Legal documentation
Audit trail maintenance

Tracking Performance Across India

Metro Cities Coverage

Major metropolitan areas (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad):

Tracking Features:

Real-time GPS tracking available
Updates every 2-3 hours
Same-day and next-day delivery options
Multiple daily delivery attempts possible
Extensive branch network for pickups
Sunday and holiday delivery (premium)
Dense delivery executive coverage

Average Performance:

Tracking activation: 2-4 hours
Delivery timeline: 1-2 days within city, 2-3 days metro-to-metro
Update frequency: 4-6 times daily

Tier-2 Cities

Cities like Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Coimbatore:

Tracking Characteristics:

Checkpoint-based tracking
Hub-to-hub visibility
Updates 2-3 times daily
Standard delivery timelines (3-4 days)
Growing branch presence
Improved last-mile connectivity

Tier-3 Towns and Rural Areas

Smaller towns and villages:

Tracking Expectations:

Hub-level tracking primarily
1-2 updates per day
Extended delivery timelines (5-7 days)
Possible partnership with local couriers
Limited GPS tracking
Branch pickup often recommended
Serviceable through regional hubs

PIN Code Serviceability

Verify ST Courier coverage for your area:

How to Check:

Visit ST Courier website
Navigate to “Serviceable Pincode” tool
Enter 6-digit postal code
View available services and timelines
Check for any restrictions or surcharges
Note special handling requirements

Claims, Compensation, and Customer Rights

Lost Shipment Claims

When tracking shows no movement for extended period:

Eligibility Requirements:

Domestic: Missing for 15+ days after investigation
International: Missing for 30+ days after investigation
All tracking avenues exhausted
Investigation completed with no trace

Claim Filing Procedure:

Download claim form from ST Courier website
Fill all sections with accurate information
Attach documents:
- Booking receipt copy
- Package value proof (invoice/bill)
- ID proof (Aadhaar/PAN)
- Bank details for compensation
Submit at origin or destination branch
Obtain acknowledgment with claim reference number
Follow up weekly with reference number

Compensation Structure:

Shipment Category	Maximum Liability	Processing Duration
Documents	₹500-1,000	30-45 days
Parcels (undeclared)	₹1,000-2,000	45-60 days
Declared Value Items	Up to declared amount (max limit applies)	60-90 days
Insured Shipments	As per insurance coverage	60-120 days

Damaged Goods Claims

For packages received in damaged condition:

Immediate Action Steps:

Do NOT accept delivery without inspection
Note damage clearly on delivery receipt
Take photographs from multiple angles (before opening)
Video record unboxing process
List all damaged items specifically with description
Get delivery executive’s signature acknowledging damage
File claim within 24-48 hours

Required Documentation:

Clear photographs of:
- Outer packaging damage
- Inner packaging
- Damaged items
- Shipping label and tracking number
Original purchase invoice/bill
ST Courier booking receipt
Delivery receipt with damage notation
Repair/replacement estimate
Completed claim form with signatures

Claim Assessment:

Visual inspection at branch
Packaging adequacy review
Value verification
Damage extent assessment
Liability determination
Compensation calculation

Delayed Delivery Compensation

When shipment exceeds committed delivery timeline:

Eligibility Criteria:

Delay beyond Service Level Agreement (SLA)
Not caused by force majeure (natural disasters, strikes, etc.)
Valid tracking showing delay cause
Premium/express services typically eligible
Proof of committed delivery date

Compensation Options:

Full refund of shipping charges (major delays)
Partial refund based on delay days
Credit note for future shipments
Goodwill discount voucher
As per ST Courier service terms

Claim Process:

Document committed vs actual delivery date
Save complete tracking history as evidence
Email refund request to customer service
Include booking receipt and tracking screenshots
Explain impact (if business shipment)
Wait 15-30 days for processing
Receive refund to original payment method
Follow up if not processed in timeline

Third-Party Tracking Platforms

Multi-Courier Aggregators

Track ST Courier along with other services:

Popular Platforms:

AfterShip: Global tracking aggregator
17Track: Multi-carrier tracking
Pkge.net: Simple interface for multiple couriers
TrackMyCourier.com: India-focused tracking
Ship24: International and domestic tracking

Benefits:

Centralized tracking dashboard
Multiple courier comparison
Unified notifications
Historical data storage
Performance analytics
Mobile apps available

Limitations:

May not show real-time updates
Dependent on API availability from ST Courier
Less detailed than official tracking
No direct customer support
Privacy concerns with data sharing
May have tracking limits on free plans

E-commerce Platform Integration

Shopify:

Install ST Courier app from Shopify App Store
Connect ST Courier account
Automatic order sync
Tracking number auto-population
Customer notification automation

WooCommerce:

Use ST Courier shipping plugin
Configure API credentials
Enable tracking widget on order page
Automated email notifications

Other Platforms:

Magento 2 extensions available
Custom API integration for proprietary platforms
Marketplace integrations (Amazon, Flipkart)

Best Practices for Effective Tracking

For Individual Senders

Before Shipping:

Verify recipient address is complete and accurate
Include landmark and floor/flat number
Provide working 10-digit mobile number
Choose appropriate service based on urgency
Declare correct value for insurance
Pack items securely following guidelines
Take photo of packed item and contents
Keep booking receipt in safe place

During Transit:

Save tracking number in multiple places (phone, email, notes)
Check tracking status once daily
Monitor for “Out for Delivery” status
Be responsive to calls/SMS from ST Courier
Keep recipient informed of tracking status
Screenshot important tracking milestones
Don’t panic with normal transit delays

Upon Delivery:

Verify “Delivered” status online matches receipt
Download proof of delivery for records
Check package condition immediately
Report any damage within 24 hours
Provide feedback on service quality
Keep POD for at least 30 days

For Recipients

Preparation:

Know expected delivery date from sender
Keep registered mobile number active
Inform building security/reception about delivery
Be available at address during business hours
Keep ID proof ready for verification
Arrange alternate recipient if unavailable

During Delivery:

Inspect package before accepting
Check for visible damage or tampering
Verify tracking number on package matches
Sign only after satisfactory inspection
Note damage on receipt if found
Get delivery executive’s contact
Open package carefully and check contents

For Business Customers

System Setup:

Register for corporate account
Integrate tracking API with systems
Train staff on tracking procedures
Set up automated reporting
Configure exception alerts
Establish escalation protocols
Maintain tracking documentation

Operational Excellence:

Monitor dashboard multiple times daily
Prioritize delivery exceptions
Track SLA compliance metrics
Generate weekly performance reports
Conduct monthly review with ST account manager
Analyze delivery success rates by region
Optimize packaging based on damage rates
Document recurring issues for resolution

Security and Privacy in Tracking

Data Protection Measures

ST Courier implements security protocols:

Technical Security:

SSL/TLS encrypted data transmission
Secure server infrastructure
Regular security audits
Firewall protection
DDoS protection
Intrusion detection systems

Privacy Compliance:

Adherence to Indian data protection laws
Limited access to shipment information
No sharing of personal data without consent
Data retention policies
Right to data deletion requests
Privacy policy transparency

Protecting Your Tracking Information

Best Practices:

Treat tracking number as confidential
Don’t share on public forums or social media
Delete tracking SMS/emails after delivery
Use secure networks when tracking online
Avoid public Wi-Fi for sensitive shipments
Enable two-factor authentication on account
Report suspicious activity immediately

Identifying Tracking Fraud

Common Fraud Tactics:

Fake delivery confirmation SMS with payment links
Phishing emails mimicking ST Courier
Fraudulent websites with similar domain names
Unsolicited calls asking for payment
Fake tracking portals collecting personal data

Red Flags:

Requests for payment via SMS/email links
Poor grammar in official communications
Suspicious sender email addresses
Urgent language creating panic
Requests for OTP or card details

Protection Measures:

Only use official ST Courier website/app
Verify contact numbers from official website
Never click suspicious tracking links
Don’t share OTP, PIN, or card details
Report fraud attempts to ST Courier and cyber cell
Verify caller identity before sharing information
Check website URL for HTTPS and correct domain

Future of ST Courier Tracking

Emerging Technologies

Artificial Intelligence and Machine Learning:

Predictive delivery time algorithms
Smart route optimization
Automated exception handling
AI-powered customer service chatbots
Sentiment analysis for feedback
Demand forecasting and resource allocation

Internet of Things (IoT):

Smart package sensors
Temperature and humidity monitoring
Shock and vibration detection
Light exposure tracking
Real-time condition alerts
Cold chain compliance for pharmaceuticals

Blockchain Technology:

Immutable delivery records
Smart contracts for automation
Enhanced transparency and trust
Tamper-proof tracking history
Secure document verification
Decentralized tracking infrastructure

5G Connectivity:

Ultra-fast real-time updates
High-definition delivery photos/videos
Enhanced rural area coverage
IoT device connectivity
Improved mobile app performance

Augmented Reality (AR):

AR-based package visualization
Interactive delivery instructions
Virtual try-before-delivery
Enhanced customer engagement
Training tools for delivery staff

Sustainability Initiatives

Green Tracking Features:

Carbon footprint calculation per shipment
Eco-friendly delivery option selection
Electric vehicle route tracking
Paperless documentation and POD
Packaging optimization recommendations
Sustainability reports for corporate customers
Carbon offset program integration

Frequently Asked Questions (FAQs)

1. How long does it take for my ST Courier tracking number to become active?

ST Courier tracking numbers typically activate in the system within 4-8 hours after booking. The activation timeline depends on several factors:

Standard Activation Times:

Morning booking (before 12 noon): Active by 4-6 PM same day
Afternoon booking (12-5 PM): Active by next morning
Evening booking (after 5 PM): Active by next afternoon
Weekend booking: Activates Monday morning
Holiday booking: Activates next business day

Why Activation Takes Time:

Physical pickup must occur before system activation
Data entry at origin hub after package arrival
Batch processing of bookings (not real-time entry)
Manual scanning required at first checkpoint
System synchronization between branches

What Affects Activation Speed:

Remote area bookings take longer (12-24 hours)
Peak season volumes cause delays
Branch workload and staff availability
Weekend/holiday processing backlog
Technical system issues

If Tracking Not Active After 24 Hours:

Verify tracking number accuracy from booking receipt
Confirm pickup actually occurred
Check if package reached origin hub
Contact booking branch with receipt
Try alternative tracking methods (SMS, app)
Request manual tracking status
Get expected activation timeline

Pro Tip: During major sale events (Diwali, Dussehra) or e-commerce sale periods, activation may take 48 hours due to extremely high volumes. Be patient but follow up if delay exceeds 48 hours.

2. What should I do if ST Courier tracking shows “Delivery Attempted” when I was home?

“Delivery Attempted” or “Failed Delivery” status can appear even when you were present at the address. This frustrating situation requires immediate action:

Why This Happens:

Common Reasons:

Access issues: Security guard denied entry to delivery person
Address confusion: Wrong building or flat number on label
Contact failure: Phone number unreachable or incorrect
Timing: Delivered during lunch break when office empty
Name mismatch: Recipient name didn’t match at reception
Documentation: ID requirement not met
Payment: COD amount unavailable with recipient
Society rules: Restrictions on courier entry timings

Immediate Actions (Within 4-6 Hours):

Step 1: Contact Delivery Branch

Call the local ST Courier branch immediately (number in tracking details)
Quote your tracking number
Ask specific reason for failed delivery
Get delivery executive’s contact number
Request re-delivery scheduling

Step 2: Verify Your Details

Confirm address on package is correct and complete
Check registered mobile number is yours and active
Verify recipient name matches ID proof
Ensure COD amount matches if applicable

Step 3: Coordinate Re-delivery

Schedule specific delivery time when you’ll be available
Provide alternate contact number if primary unreachable
Add clear delivery instructions (gate code, floor, etc.)
Inform security/reception about expected delivery
Arrange for someone to receive if you’ll be unavailable

Step 4: Update Information

Correct address details if error found
Update contact number immediately
Add landmark or detailed directions
Specify best delivery time window

Alternative Solutions:

Branch Pickup:

Visit ST Courier branch with ID proof
Collect package directly
Avoid re-delivery attempts and potential RTO
Available during branch working hours

Authorize Alternative Recipient:

Provide written authorization
Include alternative recipient’s name and phone
They must carry their ID proof
Inform delivery executive in advance

Address Change:

Request delivery to office instead of home
Change to neighbor’s address (with their permission)
Update to more accessible location

Prevention for Future:

Keep mobile number always active and reachable
Add “Call before delivery” instruction
Share WhatsApp number for easier communication
Inform building staff about expected deliveries
Provide gate access codes if applicable
Be available during typical delivery hours (10 AM – 6 PM)

Important: ST Courier typically attempts delivery 2-3 times before initiating RTO (Return to Origin). After 3 failed attempts, package returns to sender with RTO charges (usually 50-100% of original shipping cost). Act immediately after first failed attempt to avoid this.

If Re-delivery Fails Again:

File complaint with customer service
Request supervisory intervention
Escalate to branch manager
Opt for branch pickup to avoid further issues
Document all communication attempts

3. Can I track ST Courier international shipments, and how is it different from domestic tracking?

Yes, ST Courier provides tracking for international shipments, but the process differs significantly from domestic tracking in complexity, duration, and update frequency.

Key Differences from Domestic Tracking:

Update Frequency:

Domestic: Updates every 2-6 hours with multiple daily checkpoints
International: Updates at major milestones only (may be 24-72 hours between updates)
Less granular visibility during international transit
Longer gaps between status changes are normal

Tracking Stages:

International shipments go through 7 distinct phases:

Phase	Duration	Updates	What Happens
Domestic Pickup	1 day	2-3 updates	Collection in India
Export Processing	1-2 days	1-2 updates	Documentation prep
Customs Export	1-4 days	1 update	Indian customs clearance
International Transit	5-20 days	1-2 updates	Flight/ship movement
Destination Arrival	1 day	1 update	Entry into foreign country
Customs Import	2-10 days	1-2 updates	Foreign customs clearance
Final Delivery	2-5 days	2-4 updates	Local delivery

Multiple Tracking Systems:

You may need to use different tracking methods:

ST Courier System: Tracks from India until handover to foreign partner
Partner Courier System: Tracks within destination country
Customs Portal: Separate tracking for clearance process
Airline Tracking: For air cargo (using AWB number)

Additional Tracking Numbers:

You’ll receive multiple reference numbers:

ST Courier Number: Main tracking number (e.g., ST123456789IN)
AWB (Airway Bill): For flight tracking
Partner Courier Number: For destination country tracking
Customs Reference: For clearance tracking
HAWB (House AWB): If consolidated shipment

How to Track International Shipments:

Step 1: Use ST Courier System

Enter your ST tracking number on website/app
Track until “Dispatched for International Transit” or “Handed to Partner”
Note any customs clearance status in India

Step 2: Switch to Partner Tracking

Check tracking details for partner courier name
Visit partner courier’s website
Enter partner tracking number (if different)
Track through destination country delivery

Step 3: Monitor Customs

Pay attention to “Under Customs Clearance” status
Respond quickly to document requests
Check email for customs notifications
Provide required paperwork promptly

Common International Tracking Statuses:

Export Customs Cleared: Approved to leave India
Departed from India: On international flight/ship
Arrived in [Country]: Entered destination country
Import Customs Processing: Being cleared by foreign customs
Customs Duty Assessment: Duty amount calculated
Awaiting Payment: Customs duty payment required
Released by Customs: Cleared for local delivery
With Destination Courier: Local partner has package

Documents You May Need:

Keep ready for quick submission:

Commercial Invoice: 3 copies with accurate value
Packing List: Detailed contents description
Certificate of Origin: If required for duty exemption
Import License: For restricted items
Recipient’s ID: Aadhaar/Passport copy
Payment Proof: For declared value verification
Special Permits: For electronics, medicines, etc.

Why International Tracking Takes Longer:

Customs Delays Are Normal:

Export customs in India: 1-4 days typical
Import customs in destination: 2-10 days typical
Can extend to 15+ days during peak periods
Holidays in either country cause additional delays
Document issues cause indefinite holds

Transit Variability:

Express Air: 3-7 days typical
Standard Air: 7-15 days typical
Economy Air: 10-20 days typical
Sea Freight: 30-60 days typical

Time Zone Considerations:

Updates appear at odd hours due to different time zones
Destination country updates during Indian night
Coordinate communication accounting for time difference

What to Do During Tracking:

Be Proactive:

Check email daily for customs notifications
Respond to document requests within 24 hours
Keep phone accessible for verification calls
Monitor both ST Courier and partner tracking
Save all tracking screenshots with timestamps

During Customs Hold:

Don’t panic – 5-7 days is normal
Check for communication from customs broker
Provide documents immediately when requested
Pay customs duty promptly when assessed
Contact ST Courier if hold exceeds 10 days

Common Issues:

Stuck at Customs:

Cause: Missing documents, incorrect declaration, prohibited items
Solution: Contact ST Courier customs team, provide required docs
Timeline: Can resolve in 2-3 days with proper documentation

No Updates for Week:

Cause: International transit, system sync delay
Solution: Check airline website with AWB number
When to Worry: If no update for 10+ days during transit

Partner Tracking Not Working:

Cause: Handover not yet complete, different tracking format
Solution: Wait 24-48 hours after handover, contact ST Courier

Tips for Smooth International Tracking:

Set Realistic Expectations: International takes 10-30 days typically
Check Less Frequently: Once every 2-3 days sufficient for international
Save Documentation: Keep all emails and tracking screenshots
Be Available: Respond quickly to any communication
Understand Duties: Research destination country’s import duties beforehand
Use Insurance: For valuable items, always get insurance
Declare Accurately: Incorrect value causes customs delays

When to Contact Support:

No update for 15+ days after dispatch
Stuck at customs for 10+ days
Request for unexpected documents
Discrepancy in tracking information
Approaching or past expected delivery date

International tracking requires more patience but provides end-to-end visibility. The key is understanding that gaps between updates are normal and customs delays are part of the process.

4. How can I track multiple ST Courier shipments at once for my e-commerce business?

For e-commerce sellers and businesses shipping regularly, ST Courier offers several bulk tracking solutions to efficiently monitor multiple shipments simultaneously:

Method 1: ST Courier Business Dashboard

Best for: 50-500 daily shipments

Features:

Web-based centralized tracking dashboard
Upload tracking numbers via Excel/CSV
Track up to 1000 shipments simultaneously
Filter by status, date, destination, customer
Download reports in Excel/PDF format
Automated daily/weekly email reports
SLA monitoring and compliance tracking
Exception alerts and notifications

Setup Process:

Register for ST Courier business account
Provide business documents (GST, PAN)
Meet minimum volume requirement (usually 100 shipments/month)
Get login credentials from account manager
Access dashboard at business.stcourier.in
Train team members on dashboard usage

Dashboard Capabilities:

Bulk Upload: Upload Excel with 500+ tracking numbers
Real-time Status: See current status of all shipments
Search & Filter: Find specific shipments quickly
Performance Metrics: Delivery success rate, average delivery time
COD Tracking: Monitor cash collection and remittance
NDR Management: Handle non-delivery reports efficiently
Custom Reports: Generate reports for specific date ranges

Cost: Usually free with minimum monthly volume commitment

Method 2: API Integration

Best for: 200+ daily shipments, automated operations

ST Courier Tracking API:

Endpoint: https://api.stcourier.in/v2/tracking
Method: POST
Authentication: Bearer Token (API Key)
Content-Type: application/json

Request Body:
{
  "tracking_numbers": ["ST1234567890", "ST0987654321", ...],
  "include_history": true
}

Response:
{
  "success": true,
  "shipments": [
    {
      "tracking_number": "ST1234567890",
      "status": "Out for Delivery",
      "current_location": "Mumbai Hub",
      "estimated_delivery": "2025-11-10",
      "history": [...]
    }
  ]
}

API Features:

Track up to 100 shipments per API call
Real-time tracking data synchronization
Webhook support for push notifications
Complete tracking history included
Rate limit: 2000 calls/hour
JSON response format
Sandbox environment for testing

Integration Benefits:

Automated Tracking: No manual checks needed
Customer Notifications: Auto-send tracking updates to buyers
Order Sync: Integrate with your order management system
Exception Handling: Automated alerts for delivery failures
Analytics: Custom reporting and data analysis
Scalability: Handle unlimited shipments

Setup Requirements:

Contact ST Courier API team
Register for API access with business details
Receive API credentials (Client ID, Secret Key)
Review API documentation
Implement in your system (PHP, Python, Node.js, Java)
Test in sandbox environment
Go live after validation

Technical Support:

Dedicated API support team
Technical documentation portal
Code samples in multiple languages
Slack/email support channel
SLA for API uptime (99.9%)

Method 3: E-commerce Platform Integrations

Best for: Shopify, WooCommerce, Magento sellers

Shopify Integration:

Install “ST Courier Shipping” app from Shopify App Store
Connect your ST Courier business account
Enable automatic tracking number sync
Configure customer notification settings
Track all orders from Shopify admin panel

WooCommerce Plugin:

Download ST Courier plugin from WordPress repository
Install and activate plugin
Enter API credentials in settings
Enable tracking page on customer dashboard
Automatic tracking updates to order status

Magento Extension:

Install ST Courier extension via Magento Marketplace
Configure API settings
Map order statuses to tracking statuses
Enable customer tracking emails

Integration Features:

Automatic order to shipment sync
Tracking number auto-population in orders
Customer notification automation
Return label generation
Delivery performance analytics
One-click bulk tracking

Method 4: Mobile App Bulk Tracking

Best for: 10-50 daily shipments, on-the-go tracking

ST Courier Business App:

Download from Play Store/App Store
Register with business account
Add multiple tracking numbers manually or scan barcodes
Create shipment groups (by date, customer, priority)
Push notifications for all tracked shipments
Offline tracking access
Export tracking reports

App Advantages:

Track while traveling
Quick barcode scanning
Instant notifications
No computer needed
Simple interface for non-technical staff

Method 5: Third-Party Tracking Aggregators

Best for: Multi-courier operations

Popular Platforms:

ShipRocket:

Integrate multiple courier accounts including ST Courier
Unified tracking dashboard
Automated NDR calling
Weight reconciliation
Rate comparison tool
Cost: Subscription-based

Shiprocket:

Multi-courier tracking and management
Automated tracking page for customers
Returns management
COD reconciliation
Analytics dashboard
Cost: Per shipment charges

AfterShip:

Global tracking platform
Branded tracking page
Webhook notifications
Multi-language support
Cost: Based on tracking volume

Excel-Based Tracking Method

Best for: Occasional bulk tracking, small businesses

Process:

Create Excel file with tracking numbers in column A
Visit ST Courier tracking page
Copy-paste tracking numbers (comma-separated)
Copy results and paste into Excel
Repeat daily and maintain tracking history

Enhanced Excel Template:

Columns: Tracking Number, Customer Name, Status, Location, Updated On
Use conditional formatting for status colors
Add filters for easy sorting
Create pivot tables for analysis

Best Practices for Bulk Tracking:

1. Standardize Data Entry:

Maintain consistent tracking number format
Create systematic naming conventions
Use order IDs mapped to tracking numbers
Backup tracking data regularly

2. Set Up Automated Alerts:

Configure alerts for delivery exceptions
Get notified of delays beyond SLA
Alert on “Delivery Failed” status
Notify for “Held at Branch” shipments

3. Monitor Key Metrics:

Delivery success rate (target: 95%+)
Average delivery time by pin code
Failed delivery rate and reasons
Customer complaints correlation
On-time delivery percentage

4. Exception Management:

Prioritize “Delivery Attempted” shipments
Call customers for failed deliveries
Address incorrect address issues promptly
Escalate stuck shipments quickly

5. Team Training:

Train staff on tracking procedures
Document escalation protocols
Create SOP for exception handling
Regular refresher training sessions

Choosing the Right Method:

Daily Shipments	Best Method	Setup Time	Monthly Cost
10-50	Mobile App	1 hour	Free
50-200	Business Dashboard	2-3 days	Free with volume
200-1000	Dashboard + API	1-2 weeks	Free with volume
1000+	Full API Integration	3-4 weeks	Negotiated
Multi-courier	Aggregator Platform	1 week	₹2,000-10,000

ROI Calculation:

Consider time saved vs cost:

Manual tracking: 2-3 minutes per shipment
Automated tracking: Negligible time
For 200 shipments/day: Save 6-10 hours daily
Monthly savings: 180-300 hours
Cost justified if subscription < staff cost for those hours

Getting Started:

Assess Your Volume: Calculate average daily shipments
Identify Needs: Real-time tracking, customer notifications, reports
Choose Method: Based on volume and technical capability
Contact ST Courier: Speak with account manager
Request Demo: Test dashboard or API before committing
Implement: Follow setup process with technical support
Train Team: Ensure all staff know how to use system
Monitor: Track usage and optimize over time

For businesses shipping over 500 packages daily, API integration provides the best ROI despite higher initial setup effort. Contact ST Courier’s enterprise solutions team for customized tracking solutions tailored to your specific business requirements.

5. What should I do if my ST Courier tracking shows the package is “Lost in Transit” or hasn’t updated in many days?

When your tracking shows “Lost in Transit” status or hasn’t updated for an extended period, it’s concerning but doesn’t always mean the package is permanently lost. Here’s a comprehensive action plan:

Understanding “Lost in Transit” Status:

This status typically appears when:

Package cannot be located in system scan
Missed multiple checkpoint scans
Separated from tracking paperwork
Physical location unknown in network
Investigation initiated by ST Courier

Not Actually Lost – Common Causes:

1. Scan Missed:

Package physically moving but not scanned at checkpoints
Barcode damaged or unreadable
Hub processing backlog causing scan delays
Human error in scanning process

2. System Sync Issues:

Technical problems with tracking database
Server synchronization delays
Data entry errors
Network connectivity issues at remote locations

3. Misrouting:

Package sent to wrong destination hub
Being rerouted to correct location
Additional transit time but still in network

4. Customs Hold (International):

Stuck in customs without proper status update
Document verification delay
Random inspection selection

5. Weather/Natural Disruptions:

Floods, storms causing route blockages
Temporary hub closure
Flight cancellations (for express shipments)

Immediate Actions – First 48 Hours:

Step 1: Verify Information

Confirm tracking number is correct
Check if you’re looking at right courier (ST Courier vs others)
Verify last known location and date
Screenshot tracking history with timestamps

Step 2: Contact Customer Service

Call ST Courier helpline immediately
Provide tracking number and booking details
Ask for manual tracking check
Request current physical location
Get investigation reference number
Ask for estimated resolution timeline

Step 3: Contact Origin Branch

Call the booking branch directly
They can check dispatch records
Verify package actually handed over
Request physical verification at origin

Step 4: Contact Destination Branch

Sometimes packages arrive but aren’t scanned
Ask if physically present at destination hub
Request manual search in warehouse
Provide package description for identification

Escalation Process – After 3-5 Days:

Day 3-5: Formal Complaint

File written complaint via email to customer service
Include all details:
- Tracking number
- Booking date and location
- Last known status and location
- Package contents and value
- Booking receipt copy
Request investigation initiation
Get complaint reference number
Ask for daily updates

Day 5-7: Escalate to Manager

Request to speak with branch manager
Escalate to customer service supervisor
Provide complaint reference number
Express urgency and request expedited investigation
Ask for direct contact for updates

Day 7-10: Formal Investigation Request

Submit formal investigation request in writing
Visit branch in person if possible
Request written acknowledgment
Ask for investigation SLA/timeline
Document all interactions

Day 10-15: Lost Shipment Claim Preparation

Start gathering claim documents
Collect proof of value (invoice/receipt)
Prepare detailed package contents list
Get sender’s statement
Organize all booking documentation

What Information to Provide:

ST Courier will need:

Tracking number: Complete and accurate
Booking details: Date, branch, receipt number
Package description: Size, weight, contents
Declared value: Amount mentioned at booking
Sender details: Name, address, contact
Recipient details: Complete information
Last known location: From tracking history
Timeline: When last update occurred

Investigation Process:

What ST Courier Does:

System Check: Review all scans and data entries
Physical Search: Check all hubs in possible route
Staff Interview: Question handling staff
CCTV Review: Check surveillance if available
Partner Check: Verify with destination courier (if applicable)
Final Assessment: Determine if truly lost or just delayed

Investigation Duration:

Domestic shipments: 7-15 days typically
International shipments: 15-30 days typically
Complex cases: May extend to 30-45 days

Possible Outcomes:

1. Package Found:

Discovered at hub not in normal route
Missed scans but physically fine
Tracking updated with current location
Delivery expedited with apology

2. Package Delayed:

Stuck at customs or remote location
Rerouting in progress
New delivery estimate provided
Continue normal tracking

3. Package Confirmed Lost:

Cannot be located after thorough search
Investigation report issued
Claim process initiated
Compensation as per policy

Filing Lost Shipment Claim:

Eligibility:

Investigation completed (minimum 15 days domestic, 30 days international)
Package cannot be traced
All search efforts exhausted
Documentation complete

Required Documents:

Booking receipt: Original or clear copy
Tracking history: Screenshots with timestamps
Value proof: Invoice, bill, receipt for contents
Claim form: Completed and signed
ID proof: Aadhaar/PAN card copy
Investigation report: From ST Courier
Bank details: For compensation payment
Content description: Detailed list of items

Compensation:

Shipment Type	Compensation	Timeline
Documents	₹500-1,000 fixed	30-45 days
Parcels (undeclared)	₹1,000-2,000 fixed	45-60 days
Declared value	Up to declared amount (max limits apply)	60-90 days
Insured items	As per insurance policy	60-120 days

Limitations:

Maximum liability typically capped (₹10,000-50,000)
Sentimental value not compensated
Indirect/consequential losses excluded
Time-sensitive items no extra compensation

Prevention for Future:

Declare Value: Always declare accurate value at booking
Get Insurance: For valuable items (costs 1-2% of value)
Pack Securely: Ensure label is firmly attached and readable
Keep Documentation: Save booking receipt and package photos
Track Regularly: Monitor daily to catch issues early
Use Reliable Services: Choose express for important items
Get Proof: Photograph package before handing over

Special Situations:

High-Value Items:

Contact immediately (within 24 hours of suspicion)
May need police complaint for claim
Additional documentation required
Priority investigation usually provided

Time-Sensitive Items:

Explain urgency to customer service
Request expedited investigation
May warrant direct manager involvement
Alternative arrangements may be needed

International Shipments:

Contact both ST Courier and destination partner
Check customs clearance systems
May need customs broker assistance
Extended investigation timeline normal

When to Involve Authorities:

Police Complaint:

File if valuable items (over ₹25,000)
Required for certain insurance claims
Helpful in serious theft suspicion
Keep FIR copy for claim process

Consumer Forum:

If claim denied unfairly
If compensation inadequate
If ST Courier non-responsive
After exhausting internal channels (60-90 days)

Key Reminders:

Don’t Panic: Many “lost” packages are just delayed
Act Quickly: Contact within 24-48 hours of concern
Document Everything: Keep records of all communication
Be Persistent: Follow up regularly with reference numbers
Stay Calm: Professional communication gets better results
Know Your Rights: Understand compensation policies
Keep Realistic Expectations: Full value recovery not guaranteed

The majority of “lost in transit” cases resolve with package being found within 7-15 days. Stay proactive, maintain regular communication with ST Courier, and don’t hesitate to escalate if not satisfied with progress.

Conclusion

ST Courier tracking provides comprehensive visibility into your shipment’s journey across India and internationally. By understanding the various tracking methods, interpreting status codes correctly, and knowing how to troubleshoot issues, you can effectively monitor your packages and resolve delivery problems promptly.

Whether you’re an individual sending personal items, an e-commerce seller managing hundreds of orders daily, or a large enterprise requiring sophisticated logistics solutions, mastering ST Courier’s tracking system ensures transparency, efficiency, and control throughout the shipping process.