Safexpress Courier Tracking: Complete Guide to Real-Time Package Monitoring in India (2025)

As India’s logistics sector continues to expand, tracking your courier shipments has become an essential aspect of the delivery experience. Safexpress Courier Tracking offers one of the most comprehensive real-time monitoring systems in the Indian logistics industry. This in-depth guide provides everything you need to know about tracking your Safexpress shipments, understanding delivery statuses, and maximizing your courier experience.

Table of Contents

What is Safexpress?

Safexpress Private Limited, established in 1997 by founder Pawan Jain, has emerged as one of India’s leading logistics and supply chain solutions providers. Headquartered in Gurugram, Haryana, the company has positioned itself as both the “Knowledge Leader” and “Market Leader” in India’s supply chain and logistics industry.

Company Profile:

Founded: 1997
Headquarters: Plot No. 28, Sector-18, Udyog Vihar, Gurugram, Haryana – 122015
Fleet Size: 11,169+ GPS-enabled vehicles (including electric and alternative fuel vehicles)
Network Coverage: All 31,260 pin codes across India
Warehousing Space: 21.2 million square feet
Gateway Network: 853+ operational gateways
Annual Package Volume: 197+ million packages
Employee Strength: 4,675+ professionals
Customer Base: 5,000+ corporate clients

Industry Recognition

Safexpress has received prestigious awards including the 2021 National Logistics Excellence Award and recognition from the India Ministry of Commerce and Industry as the Best Express Logistics Service Provider in 2022. The company operates 24/7/365 days a year, ensuring uninterrupted logistics services across India.

Also Track: Sahara Express Courier Tracking

How to Track Safexpress Courier: Step-by-Step Guide

Method 1: Official Safexpress Website Tracking

The official Safexpress website features a tracking tool prominently displayed on the homepage, offering three tracking options: waybill number, e-waybill number, or invoice number.

Step-by-Step Process:

Visit the Official Website
- Navigate to www.safexpress.com
- Locate the tracking tool on the homepage hero banner
Select Tracking Method
- Choose from three options:
  - Waybill Number (most common)
  - E-Waybill Number (electronic bill)
  - Invoice Number (for commercial shipments)
Enter Tracking Number
- Safexpress tracking numbers are typically 8, 9, or 12 digits long and consist only of numbers
- Input the number carefully without spaces
- Ensure accuracy to avoid tracking errors
Click Track Button
- Submit your query
- Wait for results to populate
View Shipment Details
- Review current location
- Check transit history with timestamps
- Note expected delivery date
- View any exceptions or delays

Method 2: Third-Party Tracking Platforms

Third-party tracking websites offer convenient multi-carrier tracking capabilities, allowing you to monitor shipments from various couriers in one place.

Advantages:

Track multiple carriers simultaneously
User-friendly interfaces
No need to remember different carrier websites
Historical tracking data
Email/SMS notifications (platform dependent)

Popular Options:

TrackingMore
Ship24
AfterShip
ParcelPanel
Dedicated tracking tools

Method 3: Customer Service Channels

Phone Tracking:

Toll-Free Number: 1800 113 113
Available for general inquiries and tracking assistance
Best time to call: Sundays (shorter wait times); Mondays typically have longest wait times

Email Support:

Email: [email protected]
Include tracking number and booking details
Response time: 24-48 hours

Customer Portal:

B2B customers can access dedicated portal
Login credentials provided upon account creation
Enhanced tracking features for business users

Finding Your Safexpress Tracking Number

Your tracking number can be located in several places:

Source	Details
Booking Receipt	Physical or digital receipt provided at booking
Waybill/AWB	Air Waybill number on shipping document
Confirmation Email	Sent immediately after booking
SMS Notification	Automated text with tracking details
Invoice	Commercial invoice for business shipments
Customer Portal	For registered B2B users

Understanding Safexpress Tracking Status Updates

Common Status Messages and Their Meanings

Status	Description	Action Required
Shipment Booked	Order registered in system, pickup scheduled	None – await pickup
Picked Up	Package collected from sender	None – in transit
In Transit to Hub	Moving toward sorting facility	None – normal transit
Received at Gateway	Arrived at Safexpress hub for sorting	None – processing
Dispatched from Gateway	Left hub, en route to destination	None – in transit
Out for Delivery	Assigned to delivery executive	Ensure availability
Delivered	Successfully delivered to recipient	Verify receipt
Delivery Attempted	Failed delivery attempt	Contact delivery team
Exception	Issue causing delay	Review details, contact support
Held at Gateway	Temporary hold (address/payment issue)	Contact customer service
Return to Origin	Being sent back to sender	Contact sender

Detailed Status Breakdown

“In Transit” Your package is actively moving through the Safexpress network. With 853 gateways connected through direct and regular routes, Safexpress ensures fastest deliveries within the shortest transit time. Updates occur at each checkpoint as your package moves from origin to destination.

“Out for Delivery” Your shipment has reached the destination gateway and has been assigned to a delivery executive. The package should arrive within the same day. Ensure someone is available to receive it.

“Delivery Exception” An issue has occurred that may delay delivery. Common reasons include:

Incorrect or incomplete address
Recipient unavailable
Access restrictions to delivery location
Weather conditions
Customs clearance pending (if applicable)
Payment on delivery issues

“Delivered Successfully” The package has been handed over to the recipient or authorized person. The tracking details will show:

Date and time of delivery
Recipient name (if captured)
Delivery location confirmation

Safexpress Service Portfolio

Express Distribution Services

1. Express Surface Distribution

Safexpress fulfills surface express distribution needs for both B2B and C2C segments, covering businesses such as digital goods, automotive, apparels, pharma, healthcare, and engineering.

Key Features:

24/7/365 days operational continuity
Real-time tracking and tracing
Focus on safety and speed
State-of-the-art logistics parks
Warehousing and value-added services

2. Express Air Distribution

Strategic tie-ups with major airlines provide preferred cargo slots to and from 76 airport connectivity locations across India.

Advantages:

Fastest transit times for long distances
Priority handling at airports
Multimodal connectivity
Dedicated air cargo hubs at 55+ key locations
Door-to-door service with air transport

Individual/Consumer Services

Service Name	Target Audience	Key Features
Campus2Home	College students	Door pickup and delivery, Free 20kg packing box, Insurance coverage, Cost-effective solution for baggage
Easy2Move	Individuals relocating	Door-to-door service, Save 90%+ on airline excess baggage, Uniform pricing, Quality packing materials provided, Sunday/holiday pickup available
BikeXpress	Motorcycle owners relocating	Specialized bike transportation, Safe handling, Door-to-door service, Nationwide coverage
Sainik Express	Indian Defence personnel	Special pricing discounts, Built-in risk coverage, Simple payment options, Trunk and safe transport, Delivery across India

Enterprise Solutions

Third-Party Logistics (3PL) Comprehensive supply chain solutions including:

Warehousing management
Inventory control
Distribution services
Consulting services
End-to-end supply chain design

Specialized Services:

Stock-to-Shelf solutions
Vendor Managed Inventory (VMI)
Reverse logistics
Mall supply chain services
Appointment deliveries to e-commerce fulfillment centers
Modern retail deliveries

Safexpress Network and Infrastructure

Pan-India Coverage

Safexpress operates the largest network covering all 31,260 pin codes across India with an average coverage radius per gateway of less than 33 kilometers. This extensive reach ensures that whether you’re shipping to a metropolitan city or a remote rural area, Safexpress can deliver.

Fleet Capabilities

Fleet Type	Details
Total Vehicles	11,169+ GPS-enabled vehicles
Vehicle Types	ISO-certified, fully containerized, all-weather-proof
Technology	Real-time GPS tracking on all vehicles
Sustainability	Electric vehicles and alternative fuel vehicles in operation
Long-Haul EVs	First long-haul electric vehicle fleet launched on Delhi-Jaipur route in 2025

Warehousing Infrastructure

Safexpress operates over 21.2 million square feet of ultra-modern, cross-dock infrastructure strategically positioned in close proximity to major National Highways.

Warehouse Features:

Barcode scanning for inbound/outbound tracking
Integrated warehouse control systems
Climate-controlled facilities (where applicable)
Green building features including rainwater harvesting and energy-efficient lighting
24/7 security and monitoring

Delivery Timeline Estimates

Standard Transit Times

Origin-Destination	Estimated Delivery Time	Service Type
Metro to Metro	1-2 business days	Express Surface
Metro to Tier-2 City	2-3 business days	Express Surface
Metro to Tier-3/Rural	3-5 business days	Express Surface
Within Same City	Same day to 24 hours	Express/Premium
Air Express (Major Cities)	24-48 hours	Air Express
Pan-India Coverage	3-8 days	Standard Service

Factors Affecting Delivery Time:

Distance between origin and destination
Service type selected (surface/air/express)
Package weight and dimensions
Weather conditions
Peak season demands
Remote location accessibility
Customs clearance (if applicable)
Festival/holiday periods

Safexpress vs. Major Indian Courier Services

Feature	Safexpress	Blue Dart	DTDC	Delhivery	FedEx India
Established	1997	1983	1990	2011	1984
Pin Code Coverage	31,260	55,400+	14,000+	18,600+	32,000+
Fleet Size	11,169+ vehicles	10,500+ vehicles	11,000+ vehicles	85,000+ vehicles	Extensive
Warehousing	21.2M sq ft	2M sq ft	Multiple facilities	19.8M sq ft	Multiple facilities
Gateway Network	853+ gateways	230+ service centers	300+ branches	2,500+ facilities	400+ locations
Airport Connectivity	76 airports	55+ airports	Multiple	Air cargo available	Global air network
Tracking Technology	GPS-enabled, real-time	Advanced tracking	Online tracking	AI-powered tracking	Real-time global
Sustainability Focus	EV fleet, green warehouses	Carbon neutral goals	Green initiatives	Electric fleet	Sustainable aviation
Primary Focus	B2B logistics, 3PL	Express delivery	SME, individuals	E-commerce focused	International, B2B
Annual Packages	197M+	Data not public	Data not public	2B+	Data not public

Safexpress Competitive Advantages:

Comprehensive Coverage: All Indian pin codes covered
Infrastructure Scale: Largest warehousing network
Specialized Services: Unique offerings like Campus2Home and Sainik Express
3PL Expertise: Strong third-party logistics capabilities
Industry Awards: Government recognition and industry accolades
Sustainability Leadership: Early adopter of electric logistics vehicles

Troubleshooting Common Tracking Issues

Issue 1: Tracking Number Not Working

Possible Causes:

Number entered incorrectly
System update delay (new bookings)
Wrong tracking format used
Booking not yet processed

Solutions:

Verify tracking number accuracy
Remove any spaces or special characters
Wait 2-4 hours after booking
Try all three formats (waybill, e-waybill, invoice)
Contact customer service: 1800 113 113

Issue 2: Status Not Updating

Possible Causes:

Package in transit between checkpoints
Weekend/holiday period
Scanning delays at hub
Technical system issues

Solutions:

Allow 12-24 hours between updates
Check during business hours
Verify if delivery falls on holiday
Contact support if no update for 48+ hours
Use alternative tracking platforms to cross-verify

Issue 3: Delivery Delayed

Possible Causes:

Address verification required
Recipient unavailable
Weather conditions
Peak season volume
Route exceptions
Customs clearance (commercial shipments)

Solutions:

Check tracking for exception messages
Verify contact number is correct
Update delivery address if needed
Coordinate delivery time with executive
Contact customer service for estimated delivery
Track route-specific delays

Issue 4: Package Shows “Exception”

Immediate Actions:

Check exception description in tracking details
Verify delivery address is complete and correct
Ensure contact number is active
Check for any pending payments (COD orders)
Contact Safexpress support immediately
Provide additional information if requested
Authorize alternative receiver if needed

Issue 5: Delivery Attempted but Failed

Next Steps:

Contact delivery executive directly (if number provided)
Call customer service: 1800 113 113
Arrange redelivery for specific time
Provide alternative delivery instructions
Consider pickup from nearest gateway
Update contact information
Authorize someone else to receive

Advanced Tracking Features

For B2B Customers

Customer Portal Benefits:

Bulk shipment tracking
Download tracking reports
API integration capabilities
Automated exception alerts
Performance dashboards
Invoice management
Rate calculators

API Integration

Safexpress uses advanced ERP systems with automated exception alerts, performance dashboards, and proactive communication with shippers for door-to-door transparency.

Integration Capabilities:

Real-time tracking data access
Automated status updates
Webhook notifications
Multi-shipment monitoring
Custom reporting
Seamless e-commerce platform integration

Technology and Innovation

Real-Time GPS Tracking

All 6,132+ ISO-certified vehicles are GPS-enabled, ensuring real-time monitoring and tracking of consignments. This technology provides:

Exact vehicle location
Route optimization
Estimated time of arrival (ETA)
Proof of delivery
Security monitoring

Digital Infrastructure

Safexpress uses proprietary ERP systems and Salesforce-based CRM platforms that empower shippers to evaluate lane efficiency and service performance in real-time.

Technology Stack:

Advanced tracking algorithms
Data analytics and AI
Automated routing systems
Digital proof of delivery
Cloud-based customer portals
Mobile applications

Sustainability Initiatives

Green Logistics:

Focus on increasing adoption of electric and alternative fuel vehicles to reduce carbon emissions and enhance sustainability
Euro VI standard fleet (100% compliant)
Solar-powered warehouses
Rainwater harvesting systems
Energy-efficient lighting
Carbon footprint reduction programs

Best Practices for Successful Delivery

For Senders

1. Accurate Information

Provide complete delivery address with landmarks
Include working mobile number
Add alternate contact if available
Specify delivery preferences
Mention any access restrictions

2. Proper Packaging

Use sturdy, appropriate boxes
Adequate cushioning for fragile items
Secure sealing with quality tape
Clear labeling on all sides
Waterproof covering if needed

3. Documentation

Keep waybill/tracking number safe
Save booking confirmation email
Photograph valuable items before shipping
Maintain invoice copies
Document package contents

4. Value Declaration

Declare accurate item value
Consider insurance for valuable goods
Understand liability coverage
Keep proof of value (invoice/receipt)

For Recipients

1. Stay Informed

Track shipment regularly
Note expected delivery date
Keep phone accessible
Check email for notifications
Respond to delivery executive calls

2. Delivery Preparation

Be available at delivery address
Keep ID proof ready (if required)
Arrange someone to receive if unavailable
Clear access path for delivery
Prepare payment if COD

3. Receipt Verification

Inspect package condition before accepting
Check for visible damage
Note any issues on delivery document
Refuse severely damaged packages
Take photos if concerns exist

4. Post-Delivery

Verify contents immediately
Report damages within 24 hours
Keep packaging for claims
Provide feedback on service
Save delivery confirmation

E-Commerce Integration

For Online Sellers

Safexpress Advantages:

Extensive pin code coverage
Specialized e-commerce solutions
Reverse logistics support
Volume-based pricing
Dedicated account management
Returns management system

Integration Options:

Direct API integration
Third-party logistics platforms
Shipping aggregators
Marketplace-specific solutions
Multi-channel fulfillment

Key Metrics to Track:

On-time delivery percentage
Return to Origin (RTO) rates
Delivery attempt success rate
Customer satisfaction scores
Average transit time by route

Customer Service and Support

Contact Channels

Channel	Details	Best For
Toll-Free Phone	1800 113 113	Urgent queries, immediate assistance
Email	[email protected]	Non-urgent inquiries, documentation
Website	www.safexpress.com	Tracking, information, resources
Customer Portal	B2B login on website	Business users, bulk tracking
Branch Offices	Multiple locations	In-person assistance, pickup
Social Media	Facebook, LinkedIn, Twitter, YouTube	Updates, announcements

When to Contact Support

Immediate Contact Required:

Tracking not updating for 48+ hours
Delivery significantly delayed
Package shows exception status
Damage suspected or confirmed
Address correction needed
Urgent delivery requirements
Lost shipment concerns

Regular Inquiries:

Service information
Rate inquiries
Booking assistance
Account-related questions
Invoice clarifications
General feedback

Filing Complaints and Claims

Complaint Process:

Contact customer service immediately
Provide tracking number and details
Explain issue clearly with evidence
Request complaint reference number
Follow up regularly
Escalate if not resolved

Claim Requirements:

Original waybill/invoice
Proof of value (invoice/receipt)
Photos of damage (if applicable)
Detailed description
Supporting documentation
Timely submission (within specified period)

Security and Safety Measures

Package Security

Physical Security:

Secure gateway facilities with 24/7 monitoring
CCTV surveillance at warehouses
Controlled access points
Background-checked personnel
GPS tracking on all vehicles
Tamper-evident packaging options

Operational Security:

Barcode scanning at every checkpoint
Chain of custody documentation
Verification procedures
Exception monitoring
Automated alerts
Proof of delivery capture

Data Security:

Encrypted tracking systems
Secure customer portals
Privacy policy compliance
Protected customer information
Secure payment gateways

Insurance and Liability

Coverage Options:

Built-in limited liability coverage
Additional insurance available
Declared value protection
Specialized handling for valuables
Industry-specific solutions

Industry-Specific Solutions

Sectors Served

The automotive sector accounts for approximately 18% of Safexpress’s revenue, while the textile sector contributes around 12%.

Industry	Specialized Solutions
Automotive	Parts distribution, JIT delivery, reverse logistics
Healthcare & Pharma	Temperature-controlled transport, compliance handling
Apparel & Lifestyle	Fashion logistics, seasonal handling
Hi-Tech & Electronics	Secure handling, anti-static packaging
FMCG	High-volume distribution, last-mile delivery
Publishing	Book distribution, time-sensitive delivery
Engineering	Heavy equipment, project logistics
Consumer Electronics	Secure transport, installation support
E-Commerce	Multi-channel fulfillment, returns management

Future of Safexpress Tracking

Upcoming Enhancements

Technology Roadmap:

Enhanced mobile applications
AI-powered delivery predictions
Blockchain for transparency
IoT-enabled smart tracking
Augmented reality for warehouse operations
Drone delivery pilot programs (subject to regulations)

Network Expansion:

Continuing to broaden logistics network by adding more distribution centers and logistics parks across strategic locations in India
Increased international connectivity
Expanded air cargo network
More EV deployment across routes
Enhanced rural connectivity

Service Innovation:

Same-day delivery expansion
Hyperlocal logistics
On-demand warehousing
Customized industry solutions
Green logistics certification

Conclusion

Safexpress Courier Tracking provides one of the most comprehensive and reliable shipment monitoring systems in India’s logistics industry. With coverage across all 31,260 pin codes, a fleet of 11,169+ GPS-enabled vehicles, and 21.2 million square feet of warehousing space, Safexpress has established itself as a leader in the Indian logistics sector.

Whether you’re an individual sending a parcel, a student using Campus2Home, a defense personnel utilizing Sainik Express, or a business requiring complex 3PL solutions, understanding how to effectively track your Safexpress shipments ensures peace of mind and helps you plan accordingly.

The company’s commitment to technology, sustainability, and customer service—combined with its extensive infrastructure and industry recognition—makes it a reliable logistics partner for diverse needs across India. By using the official tracking tools, following best practices, and leveraging the information in this guide, you can maximize your Safexpress delivery experience.

For the most accurate and real-time tracking information, always use the official Safexpress website at www.safexpress.com or contact their toll-free customer service at 1800 113 113 for any assistance.

Frequently Asked Questions (FAQs) About Safexpress Courier Tracking

1. How do I track my Safexpress package online?

To track your Safexpress package, visit the official website at www.safexpress.com where you’ll find the tracking tool on the homepage. You can track using three methods: waybill number, e-waybill number, or invoice number. Simply select your tracking method, enter your tracking number (typically 8, 9, or 12 digits consisting only of numbers), and click the Track button. You’ll immediately see your shipment’s current location, transit history, and expected delivery date. Alternatively, you can use third-party tracking platforms like TrackingMore, Ship24, or AfterShip for multi-carrier tracking convenience. For phone tracking, call the toll-free customer service number 1800 113 113.

2. What areas does Safexpress deliver to in India?

Safexpress provides comprehensive coverage across all 31,260 pin codes in India, making it one of the most extensive logistics networks in the country. The company operates 853+ gateways strategically positioned with an average coverage radius of less than 33 kilometers per gateway, ensuring reach to both metropolitan cities and remote rural areas. Safexpress operates 24/7/365 days a year with multimodal connectivity including surface express and air cargo services to 76 airports across India. Whether you’re shipping to major metros, tier-2 cities, tier-3 towns, or rural villages, Safexpress can deliver through its fleet of 11,169+ GPS-enabled vehicles and extensive route network spanning 2,761 delivery routes.

3. How long does Safexpress take to deliver packages?

Safexpress delivery timelines vary based on distance, service type, and destination. Metro-to-metro deliveries typically take 1-2 business days via express surface, while metro to tier-2 cities takes 2-3 business days. Deliveries to tier-3 cities and rural areas generally require 3-5 business days. For same-city shipments, delivery can be completed within the same day to 24 hours depending on the service selected. Air express services between major cities can deliver within 24-48 hours. The standard pan-India delivery timeline ranges from 3-8 days. Actual delivery times may be affected by factors such as package weight and dimensions, weather conditions, peak season demands, festival holidays, and remote location accessibility. Safexpress operates continuously throughout the year to ensure consistent service.

4. What should I do if my Safexpress tracking number is not showing any results?

If your Safexpress tracking number isn’t showing results, first verify that you’ve entered the number correctly without any spaces or special characters. For new bookings, wait 2-4 hours as it takes time for shipments to be registered in the tracking system. Try using different tracking formats—waybill, e-waybill, or invoice number—as your booking may have been recorded under a different format. Check your booking receipt or confirmation email to ensure you’re using the correct tracking number. If the issue persists beyond 24 hours, contact Safexpress customer service at their toll-free number 1800 113 113 or email [email protected]. Keep your booking receipt handy as customer service may need additional details like booking date, origin, destination, or sender/receiver information to locate your shipment in their system.

5. Does Safexpress offer specialized services for students and defense personnel?

Yes, Safexpress offers unique specialized services tailored for specific groups. Campus2Home is a customized service specifically designed for college students who need to transport their belongings and baggage between home and college. This service includes door pickup and delivery, a free 20kg-capacity packing box, insurance coverage, and cost-effective pricing. Sainik Express is exclusively available for Indian Defence personnel who frequently relocate due to the nature of their job. This service offers special discount pricing, built-in risk coverage with limited liability, simple payment options, support with packing and travel documentation, free Sunday and holiday deliveries, and simplified pricing for moving safes and trunks. Both services provide hassle-free door-to-door delivery across all serviceable pin codes in India and can be tracked using the standard Safexpress tracking system.